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Customer Ratings & Reviews

Your price for this item is $799.99
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The comparable value price is $999.00

Customer reviews

Rating 4.6 out of 5 stars with 165 reviews

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  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 5.0 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Surface 13.5" laptop's lightweight and portable design, praising its ease of use and responsive touchscreen. Many appreciate the long battery life and fast SSD, finding it ideal for students and travelers. Positive feedback also highlights the sleek design and competitive price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 165 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great piece of hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this news Surface laptop. It's fast, sleek and very light

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop for a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed, love how thin it is and it’s very user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compact and stylish, easy to use, easy to transport, durable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop. Light weight and is easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    solidlaptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how thin and light this laptop is. Nice keyboard as well, backlighting is huge feature. Really like the touchscreen element. It's last years model, so got a great deal onj it. Only knock on it is the lack of USB ports (only one), but with a docking station it isn't major.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great computer at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best but has time and again been the best price I've found and the product (Microsoft surface laptop) is great as well. The keyboard and screen are great and I like it a lot better than my MacBook.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best portable laptop for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought this laptop for work, however I’ve been using this more for watching movies as well since the 4K screen is beautiful. Never had an issue with it. The Keyboard feels amazing. Chose this over MacBook and don’t regret anything!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Simon,

      We're glad you decided to give the Surface Laptop a try! It's great to hear that whether you're at work or at play, the brilliant screen display has been an excellent addition to your experience. Thanks for raving about us to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Would purchase again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, it’s light and I use it for school work so it’s oerfect. After talking to IT at school they recommended the 8g instead of the 4 and glad I bought the 8g for more room.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    secure and social

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the security features are excellent, and u get microsoft service personnel as a backup! and it is super social...light as a tablet so can go anywhere, plus its sturdy exterior and bulletproof interior make it an easy companion. luv it

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starts fast and shuts down quickly also. Works really smooth, charges in decent time, just the charger was a little longer. Really happy with how slim and light it is. Very happy with my purchase, been about a month or so now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a mac to windows, mostly because of the price point, but absolutely in love still! I would recommend this computer even if you're coming from an apple.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was very nice. The quality of the camera in the speakers were my favorite the screen was clean and the keyboard has a nice feel to it. The laptop itself was very slim and perfect for everyday travel.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been more than satisfied with this laptop. It has great graphics and speed. The only thing I would add would be a number keyboard and a DVD reader. But it looks like this is a standard on the smaller laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for every day use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for about two months now.. so far so good. I chose this over a mac air and I think it’s pretty comparable. I also got this on sale for $700 so it was a steal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent laptop for high school student

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop for Student in high school or college. My son has used it last year and this year and has been able to do everything he needs and more.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Solid workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Mac running windows and this saved 50% of the cost and works well in a nice lightweight set up. Renewed my faith in Microsoft products and pc computing.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need and very light. Very happy with the purchase and advice from Best Buy staff. (Oh and the help from Geek Squad while learning Windows again)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you decided to give the Surface Laptop a try! We're thrilled you're loving the sleek and lightweight design which makes this device so easy to take with you on-the-go. Thanks for calling out your excellent customer service experience. Both Best Buy and Geek Squad staff are super knowledgeable with Windows products to help you make the best decision. We're glad you gave them a great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great computer for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid computer choice for a college student if you don't want to go the Apple route. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing in my book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. Having a trackpad and a touch screen makes for a easy operation. This guy is light in weight and fast in operation

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Good for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a nice sleek computer, ultra light but if you do but get the insyrance for it I have go open it twice for bugs on it and need to take it again because it's gliching so much.

    No, I would not recommend this to a friend