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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 3.9 out of 5 stars with 342 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.1 out of 5 stars

  • Camera

    Rating 3.0 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers commend the Microsoft Surface Duo 256GB for its dual screens, multitasking capabilities, and stunning design. They appreciate the long battery life and thin profile, which makes it highly portable. However, customers express concerns about the camera quality, software bugs and glitches, and limited RAM, which can hinder multitasking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 342 reviews
  • Rated 5 out of 5 stars

    Excellent so easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Microsoft surface duo few weeks ago. Highly recommended very professional and user-friendly

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Attila,

      Thank you for recommending Surface Duo! We're glad that it's been so user friendly and we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Duo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent tool to run my business. Oh and it's a great phone as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Duo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft kicked one out of the ballpark with this release.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some getting used to because I have always been an Apple person but I am loving it.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device should not be on shelves, it should still be in development, definitely my worst tech purchase ever, if I could give this product 0 stars I would, the software is horrible, buggy, glitchy and sometimes unusable.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that your new Surface Duo hasn't met expectations. If you're experiencing issues with it, we recommend contacting our team at Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    The gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it is a great phone. I did not use it though....bought it for my brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Duo best for Office Desk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gadget on my desk And yes its pretty easy for me to do my office work Excellent Investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Duo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone offers seamless multi tasking ability. I love it. So far so good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that you're a fan of Surface Duo's dual-screen design and multitasking features. We hope you continue to enjoy it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Convenience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot and need devices that are compact and user friendly. The Duo fits the bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and product. I have been using for a week and does everything

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Vince – Thank you for "duo"-ing the right thing and buying a Surface Duo. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought thia gor my wife she love msn and was glad to see they made a phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get 2nd gen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No 5g so traded in for iPhone 13. 2nd generation will rock…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone looking to invest in quality, this is the amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product................................... .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really neat dual screen phone/tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear screen. A bit of a learning curve but I like it. I watch some TV on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. It is easy to tote and smooth. For power users it's a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and mini-tablet...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and mini-tablet...would definitely recommend for the advanced user

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Duo! Thank you for sharing your thoughts; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Brilliant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and ingenious. The phone is well-made and it definitely makes life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cell phone, I do not regret having made the change

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little tablet phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fabulous , I love the phone and it can turn onto a little computer

    I would recommend this to a friend