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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Surface Go's portability, size, and lightweight design as significant advantages, frequently praising its ease of transport and convenient dimensions. Many appreciate the detachable keyboard and the device's battery life, while some found the performance satisfactory. However, limited RAM and storage were recurring criticisms, with some users suggesting that the software could be improved for a smoother experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,516 reviews
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Amazing for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this solely for school and it hasn’t disappointed. I love how it has the Windows operating system and acts as a laptop when I want it to with the keyboard and a tablet when I want it to.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Best overall compact laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in market for a small laptop that I could use at home for internet , email and some work. It’s perfect for that. The ram is still fast enough to where you can have multiple programs. Also love the size !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an Apple person for years so I was a little skeptical when purchasing this for work. It works great and for what I needed it for to run slide shows. Way better than Apples keynote.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this Microsoft tablet. It’s really small and lightweight and easy to travel with. I can do my hw on the bus/train or just at home. It’s really easy and I love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Fits my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The go is perfect for my needs. I don't stream videos and I am not into gaming, so the go is all I need, to pay bills, shop and manage my budget.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    It works fast and easy to take to places.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to use and take different places because it’s small. Since it’s small I can carry it by hand or in my bag or backpack. I went on a road trip and we watch movies on it. I like it !

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're delighted to hear you were able to travel easily with your Surface Go! We appreciate you sharing your experience with us and the community, and we hope you continue to enjoy your Surface!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Overall a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated immediately upon turning it on. I easy to operate but could use more storage space. I understand there were models with more but they were much more expensive than this model. Would recommend to others.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for giving the Surface Go a try! We're thrilled you're loving the ease of use. If you're looking to expand your storage capacity, you may do so by utilizing the microSDXC slot on your Surface Go. In addition, you can always use your Microsoft OneDrive account for free cloud storage.

      We hope this helps!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great all around computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go and at home. Size is perfect for social media apps as well as word documents. Love the pen and the versatility of having the option of tablet or computer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition with all original parts. I love it. Works fast, and does the job. Couldn’t ask for a better two-in-one laptop. Defiantly would recommend to friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    College usage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my kids needed something for school and this was great. Easy to use and take everywhere.. Just make sure to purchase a protector because the screen can be easily damaged

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device, tho not my first surface device or primary device, is much better than I expected. Perfect portability, perfect consumption device.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for what it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a portable solution that could function as a laptop as well...this guy did the trick! If you're looking for something familiar and not IOS or Android - this is your solution

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great little Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this surface Go. Not expecting it handle task like it's bigger brother. I've been impressed with it's ability to handle the task I've given it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Microsoft cant go wrong with anything. Its tablet for ppl who wants tablet, its laptop for those who have laptop need. Work, games, graphics use for anything you want with best results.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great compliments! We're delighted to hear you're loving the incredibly versatile design of Surface Go. We're thrilled this has been the perfect fit! Welcome to the Surface family.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Can't say enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Surface Go has replaced my computer. I'm able to use a Bluetooth keyboard, a mouse, an external SSD, an external DVD drive, and backup/upload my iPhone/iPad. Definitely worth the money!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how the Surface Go has been the perfect all-in-one solution for your desktop needs. We're delighted that you have been able to create the perfect set-up to suit your needs. We appreciate you sharing your excellent experience with the community!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great for college students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter to replace her Google Pixelbook that the motherboard went out in after a little over a year. Has everything she needs, just like her Pixelbook had. She likes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Go

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product made it very easy to get documents signed without having to print out a lot of paperwork. Not too big like a laptop and performs like a workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Year and a half of using mine and I still enjoy having it. I'm either at doctor offices or hospitalized for all this time with only my Surface. Worth every penny.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Nice concept but needs work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very laggy software on this device. Nothing works smoothly. Freezes a lot. Keep in mind this is a new device with practically an empty hard drive. It uses Face ID to unlock and only works about 25% and not in the dark like the iPhone. Everything is delayed in tablet mode. Just overall clunky software not smooth and realible like an iPad. The only thing I like is the price point not very expensive and for the most part is a full cumputer and can be easily held and transported.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for providing the community with your honest feedback. We're sorry to hear you haven't been off to a smooth start with your device. We have some helpful tips and tricks for how to make your Surface Go run faster. Check them out here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      In addition, please be sure to keep your Surface Go up-to-date with any necessary Windows updates.

      We hope this helps!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Capable for Student

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Surface for my daughter for college and this has been a very capable replacement for her laptop. It has the power and speed she needs without the added weight.

    I would recommend this to a friend