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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Surface Go's portability, size, and lightweight design as significant advantages, frequently praising its ease of transport and convenient dimensions. Many appreciate the detachable keyboard and the device's battery life, while some found the performance satisfactory. However, limited RAM and storage were recurring criticisms, with some users suggesting that the software could be improved for a smoother experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,516 reviews
  • Rated 5 out of 5 stars

    AWESOME!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! One Surface Pro has really helped me make my business so much more productive in one week of use that I went back and bought 3 more for my office personnel. It has completely revitalized my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My friend ask for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I helped her choose something that feels like a tablet but can work as a laptop. Naturally, I got this for her. She loved it and has been using it the whole time :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Surface a Plus Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft - Surface Go - 10" Touch-Screen - Tablet is user friendly, I have done my emails; watched Amazon Prime TV shows on it; lisented to music from Youtube and other online radio stations; and it has a clear screen and is easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    Serves the purpose.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface is serving the intended purpose but that’s about the only good thing about it. This thing is slow, underpowered and Very unstable. Crashes often, Crashed twice during initial setup leaving me having to restore and restart the setup. It’s small amount of RAM and storage space makes this thing better suited to be a chrome book than a PC. Will be replacing this with something more upgradable and powerful. Maybe a surface pro or a 2 in 1 pc. Would it buy again or recommend. It’s Junk.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I was hoping to switch from my iPad and maybe my Mac this machine isn’t quite enough. It’s close, and I have gotten rid of my iPad at least. If MS had this device with the power of the pro it would be the ultimate device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the features, set-up was rough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the product is great. As a novice computer person I struggled with set-up. It told me what to do and I did it, listened, did it, but didn't always get the results expected. Still learning so I can enjoy it more.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We understand that getting to know a new device can take some time. If you haven't already we highly recommend downloading the Surface App, which you can do here: https://aka.ms/AA4rbrj. The Surface App can help you get to know your new Surface Go as well as how to customize it to suit your needs.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good for temporary use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for school to do online homework and write papers. It was a good deal when I bought it and I like it but it is small and can be a pain in the rear to deal with when doing homework. Great as a tablet for casual use

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      To hopefully help enhance your Surface Go experience, we think you might find some helpful information at this link: https://support.microsoft.com/en-us/hub/4346532/surface-go-help

      That link contains loads of support articles to help you navigate around your device.

      We hope that helps.

      Sincerely,
      Jo
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Not for Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Go is decent for people who don't do much besides web browsing, etc. However, for those who care about speed and multitasking, I don't suggest this version nor the 8gb with 128SSD. The speed is awful and overall everything is quite buggy for me. My husband loves his, but he doesn't do much besides watch Netflix and use Discord. I wanted to use this for doing research while I wrote, this is not enough even for something as simple as that. It's quite pricey with getting the type cover and whatever else you need--the stylus and/or mouse. With the price, I would look into getting something much better. I wanted to love it, but I can't.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for reaching out and letting us know about your experience. We strive to make every Surface experience exceptional, and we're sorry it hasn't quite hit the mark for you. We recommend trying out some optimization tricks, which could help make your Surface Go run faster for your needs. Test them out by clicking here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower. We're glad that your husband is loving his device so far, it sounds like he found a great fit! Again, we appreciate your feedback, and we'd like you to know we're sending your thoughts up to our team.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for our Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son wanted a Chromebook and tablet for Christmas, so Santa went with this instead. Best of both worlds and budget friendly option. We are loading software he uses at school to keep him ahead of the game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. We have about 200 deployed and only have minor issues that for the most part are quickly resolved. Recomend to anyone who needs a small form factor with a good amount of power behind it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sorry Apple!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many, many, many years with Apple I finally have switched over to Microsoft. If you’re an Apple lover like me, this won’t hurt your collection! Microsoft is the best, and the quality is even better!!

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Upgrade to the higher RAM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade to the higher RAM. This one is just a little slow. The upgrade is worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    It was ok, not very useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had hard time setting up, had to change passwords too many times because wouldn't connect and it would lock me out. It has nice picture, light and ok sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tablet, you can check your emails, do what every you would do on a desktop or larger laptop, and it travels well. Keyboard is a little small but not enough to keep you from doing your job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My grand daughter loves her surface go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for art work. My granddaughter uses the surface go with the pen to draw and sketch. She uses it for other functions as well but mostly art which is a stress reliever for her. So glad she has it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet/computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this surface go. I am able to do my projects. It's sad doesn't come with SUB port but i was able to purchase oneseperatle for 3 $

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Compact laptop for the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very nice except the sales man in the store did not tell us this was 10x and you could only down load Microsoft apps. We had to bring it in and have the x removed. Now it works fine for in home computing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest experience with the community. We're glad Surface Go has been a great fit for your home! We're sorry Windows 10 in S mode was not a good fit for you, but we're glad you were able to find a solution that works for you with Windows 10 Home Edition. If you find yourself making this purchase again in the future, you can easily switch out of Windows 10 in S mode from home with these easy steps: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode. Hopefully this saves you a trip!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Works ok as a travel computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something small to for traveling and on the motorcycle. Works good for that. Not enough storage for a main computer, nor is fast enough for gaming. Works well for email and light surfing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected... not like a mini laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it would be a smaller version of a laptop with Microsoft Windows but I was wrong. I guess I'm too old school. The screen is very touchy...one miss touch & you're somewhere else. I suppose if you just want to play games & watch videos, it's great. I take a lot of pictures & videos so I like to edit the filenames on pictures. After running some videos I noticed it gets very hot on its backside & ran the battery down. It must not be capable of running large video files for very long. It's past time to return it so I will eventually get used to it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share you honest experience with the community about your Surface Go. We appreciate your feedback about the difficulties you've encountered while using the touchscreen as well as the device feeling very hot while using it and we will be sure to pass along that feedback to our team.

      Best,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good alternative to an iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son when he was playing with the Best Buy item display. He loved the drawing aspect the most but utilizes every aspect of it.

    I would recommend this to a friend