Customer Ratings & Reviews
- Model:
- MHN-00001
- SKU:
- 6261393
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Durability
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Surface Go's portability, size, and lightweight design as significant advantages, frequently praising its ease of transport and convenient dimensions. Many appreciate the detachable keyboard and the device's battery life, while some found the performance satisfactory. However, limited RAM and storage were recurring criticisms, with some users suggesting that the software could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance.. Responds slow.. Returned it within 4 days.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you leave the Microsoft family. We hope you rejoin the Microsoft family soon and want you to know we're always here to help!
Take care and best of luck in your endeavors!
Sincerely,
Jo
Surface Customer Care
not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer to have a apple iPad its much easier to use
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing about your experience with the Surface Go so far. We know switching devices can be a daunting task, which is why we have some pretty great resources to help you get-to-know your Surface Go. We highly recommend checking out the Surface App so you can make the most of your new device. To learn more, click here: https://www.microsoft.com/en-us/p/surface/9wzdncrfjb8p?rtc=1#activetab=pivot:overviewtab.
Cheers,
Jessica
Surface Customer Care
Love the product perhaps I can get another one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Surface but I am experiencing major problems
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing some difficulties with your recent purchase of the Surface Go. Thanks for reaching out. We have alerted our specialized care team to provide you with tailored support for your issues. We highly recommend reaching out to them via this link: aka.ms/SurfaceCare-us, and filing a ticket using your unique reference ID number: 1809108890106.
Thanks for choosing Surface Go, we hope to hear from you soon!
Kind regards,
Jessica
Surface Customer Care
Don't buy it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with this product, is runs to slow, the touch screen does not respond quickly to the touch. I've had it for about 9 months and seldom use it - worthless
No, I would not recommend this to a friend- Pros mentioned:Weight
Great travel hybrid with a couple omissions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I travel extensively for my job and grow weary of carrying my Dell Inspiron 13 around, as ounces equal pounds and pounds equal pain. I primarily use my computer for browsing, video playback and light MS Office duties, and considered an iPad Mini 4 as it would do most of what I needed for a very light weight with standardized accessories with my iPhone. When I saw the Surface Go announced, I decided to give it a try and after a week of criss-crossing the country have been pleased with the decision as a new Surface user. The Go's form factor is very similar to a Gen1 iPad, very small and light. Spending an extra $100 for the (necessary) Type Cover feels like a ripoff and adds substantially to total cost, but with it the machine was sufficiently speedy for my on-the-go work emails and browsing, including multiple Chrome tabs open with Youtube videos. I wish the battery lasted longer, but it is sufficient for most tasks. Now for the picked nits: I wish the device had a USB-A port. I also wish it had a full-size SD card port, though MicroSD is just fine for most folks and I appreciate the extra memory capability. I will either need to replace multiple SD cards with MicroSDs or purchase a USB-C SD card adapter which is another peripheral to lose...but I knew that prior to purchasing the Go. On the whole, I have enjoyed the machine as it is less than half the weight of my Dell and does everything I do with a laptop on the road, with the ability to still use full Office. I have owned multiple netbooks and the Surface exceeds all of them as a laptop in terms of size, weight, usability and performance. The BIGGEST issue I see with this device is there is no method that I can discern for Amazon Video purchases to be downloaded to a Surface Go and played back while on an airplane. This makes the Go more or less useless as a media consumption device in any circumstance where wifi is not available, and is a GLARING omission by Microsoft. Yes, I could have purchased movies via iTunes or the Microsoft Store or download via Netflix, but this limits flexibility which makes the Go much less useful as a hybrid and more of an expensive yet performance-compromised small laptop. For this reason alone I have considered returning my Surface Go and replacing it with an iPad Mini 4 as I originally thought, as the iPad is more suited for media consumption but poor (in my experience/opinion) for work and email. For this reason I may keep the Go, but I'm disappointed that Amazon and Microsoft have not come up with a solution.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear that the Surface Go has been the perfect travel companion! It may be a small package, but it sure packs the powerful performance of a laptop all inside this convenient tablet. We're glad that this very versatile device has been able to fit your business needs while on-the-go. We're sorry that you're not able to download movies from Amazon. We looked to see if there was anything to do, but unfortunately at this time, downloading movies to watch later from Amazon is only compatible with the following devices: Fire tablets (except Kindle Fire 1st Generation), Fire phone, Android phones and tablets and iOS devices. We're glad you found some alternative entertainment options for your trips. We would like you to know that we are sending your feedback up to our team, so thanks for sharing your detailed experience with us!
We hope you continue to love all the Surface Go has to offer.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Speed, Weight
Next Gen Surface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly enjoyed using the tablet. Lightweight, fast and dependable look forward to getting the next one.
I would recommend this to a friend Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 months of use the keyboard doesn’t work. Best says too bad you’ll have to go through Microsoft and wouldn’t even look at it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing difficulties with your Surface Go keyboard. We'd like to try and help figure out what is happening. We recommend using this troubleshoot your Surface keyboard link: https://support.microsoft.com/en-us/help/4486820/troubleshoot-your-surface-type-cover-or-keyboard.
If you continue to experience difficulties, please don't hesitate to reach out to our support team. They are eager and ready to help: https://aka.ms/AA4rbq6.
Kindly,
Rebecca
Surface Customer Care
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, if you need a tablet but that’s about it
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're proud to offer our customers outstanding service with their Surface devices. We'd like to take the time to offer some specialized care to help you get to know your device, and explore all the amazing two-in-one features Surface Go has to offer. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901021680197.
We are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and one week later the computer will not boot up.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing this unusual issue with your recent purchase of Surface Go. We certainly expect more from our devices, and we would like to assure you we're here to help. We have contacted our specialized care team, and they are eager to help you out. We highly urge you to accept this personalized assistance by filing a ticket here: aka.ms/SurfaceCare-us. Make sure you use your unique reference ID number: 1810228140130.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many technical issues, very slow computer but is a good choice for low badger
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Memory
3.5 Stars - Other Surface Models Suggested
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In general, I like Microsoft Surface products and found this pad/laptop combo very convenient and functional. Maybe I just had a bad unit but mine only lasted 14 months, just after my extended warranty expired. 1. The pad/laptop stopped working and memory can't be recovered because the data is embedded in the motherboard. 2. The computer sometimes didn't boot up when I used the on/off switch until I plugged it in. 3. It seemed to malfunction at times when booting up out of sleep mode. I almost always left the computer in sleep mode. Maybe it is better to shutdown more often and reboot? 4. I was close to capacity with memory with only 64GB which could have caused an overload when I plugged in a peripheral before it decided to never boot up again..... 5. Other suggestions in similar price point and configuration include: Surface Go 7 bundle with an i3 processor, 4GB and 128GB HD with keyboard for only $649. HP X360 2-in-1 - 11.6" - 4GB and 128GB HD. It has an Intel Pentium processor and has really good reviews for only $399. Sold out at many stores, which says something. Great value. Another possibility is to get a Surface Go with more memory but it seems like a better idea to spend a little more for the Surface 7 bundle. 6. If you are not using this for taxing processing like music production or gaming or video work, you don't have to spend too much because there are plenty of options out there
No, I would not recommend this to a friend Hot to the touch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it seem to get to hot when plugged in. I am thinking of returning
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Ram
What a Wonderful Device!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is NOTHING not to LOVE about this device. It looks classy, and functions so well. I have a laptop and a desktop, so this is definitely not gonna be my primary device - however, to use it as a tablet, note taking, browsing, and watching Netflix! The 4GB ram is not as bad as people say it is. I have owned this device for a couple of days now and have been using it daily, I had no issues whatsoever. It is fast and does what you want it to do. If you are not gonna use it as a primary device, the 4GB will be perfect and you will not need the 8GB ram. Hope this helps!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for shouting-out some of your favorite features of the Surface Go! From its sleek design, to powerful performance as a versatile machine, this device is perfect for your day-to-day. We hope you continue to love all that the Surface Go has to offer!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Get it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it super go and portable and the battery does last a good couple hours
I would recommend this to a friend Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New outlook mail sucks hard to work with iPhone hard to air print ver unhappy!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jimmy,
Thanks for reaching out. We deeply care about your experience, and we would love to be of some assistance. Here are some tips for using your Surface device with iPhone, iCloud, and iTunes: https://support.microsoft.com/en-us/help/4023449/surface-using-surface-with-iphone-icloud-and-itunes.
In addition, we have some great support for fixing printer problems in Windows 10: https://support.microsoft.com/en-us/help/4015401/windows-10-fix-printer-problems.
We hope this has been helpful. If you should still be encountering further questions or concerns with your device, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Not that good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t even let me download my bank account. Waisting your money by buying this.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you're experiencing some difficulty with your recent purchase of the Surface Go. We hope we can be of some assistance. Some of our customers have found that by switching out of Windows S mode, and into Windows Home Edition, they are able to successfully download more programs and apps on their device. Try following our free and easy instructions on how to switch out of S mode here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode.
If you should encounter any further questions or concerns, our support team is always happy to help you to get your device up and running. Feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Inadequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse than Surface RT. Best Buy geek squad do not know it either.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you're experiencing some difficulties with your Surface Go. We'd like to chime in to let you know we're here to help! We have contacted our specialized support team, and let them know about your experience. They are ready to lend a hand. To accept this specialized care, please file a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number; 1810308110137.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer care
junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.froze after 10 mins of use...went with ipad and now happy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback with us. We're sorry to hear that you experienced some unusual difficulties with your Surface Go. We certainly expect more from our devices, and we are eager to hear more from you on how we can improve. We have alerted our specialized care team regarding your experience, and they are ready to listen. Please reach out by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number: 1810235560133.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the Surface go so I had to return this item!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sad to hear the Surface Go wasn't to your liking. We hope you return to the Microsoft family and find your perfect fit in our line of Surface devices: https://support.microsoft.com/en-us/products/surface-devices
Take care,
Jo
Surface Customer Care
- Pros mentioned:Portability, Weight
Excellent small laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface Go is a great addition to the MS Surface line. It is light and super portable. Packs enough power to have several non-gaming apps open. The add-on keyboard is a must buy, but I love the way it converts to a table. In tablet mode, the screen is very responsive and touch accuracy is excellent. The pen is great in both tablet mode and regular laptop mode. The pen has many great functions is another must-have accessory for the Go. The charge for the Go is much smaller than for the Surface Pro, making that much easier to take along. Battery life during pretty heavy use is around 5 hours for me. The Surface Go is a great laptop/tablet and I look forward to seeing how this product evolve=s.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your Surface Go experience with the community! We're delighted to hear how you're loving our most portable design yet. We're also glad to hear you're enjoying the powerful performance as well as incredible versatility of this two-in-one design. We hope you continue to enjoy all Surface Go has to offer!
Cheers,
Jessica
Surface Customer Care