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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 822 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.9 out of 5 stars

  • Display

    Rating 5.0 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Surface Go's portability, size, and performance, frequently praising its lightweight design and ease of use. Many appreciate the device's speed and sufficient storage, although some find the battery life could be improved. A few users mention the price point as a potential drawback, and some would prefer more USB port options. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 822 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    portable and useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Go (128GB) performs adequately for the tasks I need. The best thing is it's very portable. I slip it into the pocket of my Scottevest and take it to the library at the NGA for a day of note-taking. The battery life is really good, and it has never run out during a session. Excellent value for a real computer on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wonderful pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 8gb surface go as an ultra portable pc to travel with. It’s performance is excellent! I do web design and support which is mostly browser based, but I can run multiple browsers with multiple windows with no problem. I would highly recommend the keyboard cover, which fits and works flawlessly. Glad I decided on this model!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Chris,

      Thanks for sharing how you like to use Surface Go with the community! We're so glad this has been the perfect travel companion for taking your work with you on-the-go. We're delighted to hear that this small but mighty machine has helped you accomplish more in your travels.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    So far - excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been searching and trying a number of ultra-compact computers for some time. Have even tried some "no name brand" imports, with less than spectacular results. I originally felt the Surface Go was a bit too pricey, so hesitated on purchase. However, when Best Buy put on sale, decided to pull the trigger. Glad I did - this little laptop has performed perfectly so far. I have taken out the "S" mode; done all updates (time consuming to be sure), and installed all my programs. All went flawlessly. Even though this certainly isn't a gaming machine, I have even installed - and played - older games, while using 2 blue tooth devices when playing. Worked well. Screen is sharp and clear - plenty of brightness. Sound from speakers is pretty good for such a small size - sound through the headphones is excellent. There are a few compromises due to size to be sure. Ports are sparse - only USB C, headphone, charging port, and micro SD slot. I do like "magnetic coupling" of keyboard and charging connector, but would have liked to see a true clamshell.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best portable computer I’ve ever owned! It’s a little slow, so dont expect it to be a portable gaming machine or anything, but it can handle a suprisingly large number of Steam games, most Blizzard games, and any kind of productivity you could throw at it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Perfect Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Easy to travel with. Great resolution.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great travel laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got this surface go. I travel a lot so I wanted a good on the go laptop, It is good for younger ages, and if you need a laptop on the go. The keyboard you buy sepratly has cramped keys for me. But if you’re looking for a actual P.C. you shouldn’t buy this. Overall I’m impressed and happy I got this product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mia,

      Thanks for sharing how you like using Surface Go so far. We're delighted this has been the perfect traveling companion for you so far. We hope you continue to love all this small but mighty machine has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to see how fast this tablet worked when I turned it on the first time and tried to do some work! I feel that at last, I'll be able to get rid of my laptop and can rely solely on a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted that the Surface Go has been an excellent fit for you! The Surface Go is an ultra portable device, as well as a powerful two-in-one machine which makes this the perfect solution for everything in your day-to-day. It's great to know you're enjoying your experience so far!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The perfect-sized Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving this laptop/tablet upon using it these past few days. I love the portability, close to an iPad Pro form factor. A perfect Windows tablet in my opinion. Way better than a Chromebook. It's even better than an iPad because of how much you can do on this thing. If Microsoft Store only has apps that are useful...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted you are loving your Surface Go experience so far! This two-in-one device goes beyond the functionality of a simple tablet, incorporating full laptop capabilities. We're proud to offer this versatility to customers like you. If you're finding difficulty finding apps in the app store, we have received some feedback that switching out of Windows S mode can help remedy this. Find out more about how to switch out of Windows S mode for free here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode.

      We hope you continue discovering more to love with the Surface Go!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Nice compact PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an IT Pro I typically use a nice workstation for most of my work. I've tried many laptops over the past 30 years and found that I prefer small form factor designs that travel well. I picked up this one and immediately switched it out of "S" mode and then upgraded it to "Pro" as I connect to a domain based network. A quick note to many buyers...you do NOT need "Pro" generally speaking...and the "pro" label isn't one I like as it really should be "enterprise" or "business" to avoid confusion. Anyway, so far I've really enjoyed the computer and it's great for meetings and bringing to other office locations. I do recommend the keyboard and a separate mouse (I despise "trackpads").

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your helpful advice with the community. We're delighted you decided to give Surface Go a try. It sounds like you have configured the ultimate set-up with your Microsoft accessories. We're proud that this device has the unique ability to transform your workstation from a tablet to a full desktop experience. We're glad to hear we're hitting the mark! We hope you continue to enjoy all Surface Go has to offer.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    best computer purchase yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when my work IT guy suggested it, while I was looking for a tablet, i was surprised. he's a huge Apple and Ipad guy, and yet, couldn't stop raving about this piece. well, i see what the fuss was about, it's awesome! a tablet, running windows 10, compact, great battery, highly recommend this to all!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great tablet for portability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having options when it comes to my tech gear. This provides me with the ability to use Windows applications on the fly for school, work and personal. It was easy to set up and I like that it’s secure. I use Apple products as well but I must say, the Windows Surface Go doesn’t disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    compact, fast for basic needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great form factor; fairly light even with keyboard cover. Perfect for "lap top" usage even with keyboard. I now use the Surface Go three times as much as my Surface Pro (2017). Screen is bright and sharp and keyboard very responsive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for being a long-time Surface fan! We're delighted to hear your insights about Surface Go. It sounds like this has been a great fit for your every-day tasks. We hope you continue to enjoy this ultra-portable machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Nice portable computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good: small and portable, seems to be well made, for those who like the iPad but need more functionality. Con: maybe almost a little too small for some of my uses. I’m satisfied with my purchase, but if I was doing it over I have have gotten the larger screen model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Tablet!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I purchased this tablet my primary laptop malfunctioned 3 days later, I purchased this primarily as a travel tablet. So disappointed with my Dell XPS laptop which was a little over a year old and equipped with 16gb memory and a 512gb ssd. The screen flickered rendering it useless. I'm now using this Surface Go as my primary laptop and I'm impressed at its functionality. I have the full office suite installed and have not experienced any glitches. I don't intend to do any gaming, as this tablet wasn't intended for that purpose. Nevertheless, this tablet should accomplish everything I intended it to do from a business standpoint. The keyboard is actually very comfortable contrary to what others may say. If your on the fence about purchasing this tablet don't hesitate...…..Buy IT!!…...and buy it at BestBuy. They priced matched this item without me even asking. Great experience overall!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear you're enjoying your Surface Go. We designed this compact powerhouse to keep up with you throughout the day, enabling you to do more! Thanks for the great shout out and we know your feedback will help the next person looking for the perfect device.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect for airline travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface GO is the ideal tablet for those who travel and need the ability to work on the plane. It also allows you to take hand written notes that can be exported into Word.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you're loving the versatile design of the Surface Go. It sounds like you're utilizing the all-in-one features including tablet mode in combination with the handy Surface Pen. We're thrilled you're excited to use this paperless design! We hope you continue to enjoy all Surface Go has to offer.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    easy and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice second computer, looks good, works great. I use for emails and school. I had to go to Bluestacks to get mobile gaming though. Didn't realize this type of 'computer' is not like using a tablet where you can easily play mobile games direct from google play.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Love the speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed with the speed. I switch to this tablet for church business instead of using my personal IPad and found it to be a tab bit complicated and that may be because Im use apple products. I heard good things about this tablet and so far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great On the go Windows 10 experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this for travel and works amazingly well with the keyboard. Unfortunately, the keyboard is a must to get a nice experience. I really want to use it as a tablet but it just runs terrible as a tablet and I have the more expensive version with 8gb or ram.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear the Surface Go has been the perfect traveling companion for you! We're sorry to hear you're experiencing some difficulties with tablet mode on your device. We have some tips we think might help you navigate this mode with ease: https://support.microsoft.com/en-us/help/17210/windows-10-use-your-pc-like-a-tablet.

      Thanks for the great feedback, we hope this helps!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    excellent size, powerful, beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes, i'm talking about a Microsoft device. for basic email and internet and even some photoshoppin' I find this a very capable device. it's also the prefect size for handheld browsin' on the couch or in the car.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Go for it's transportability. It is the size of my other pads. I use it to get a enlarged view of my pictures when still out in the field. It is so much better than the camera screen.

    I would recommend this to a friend