Customer Ratings & Reviews
- Model:
- MCZ-00001
- |
- SKU:
- 6261397
Customer reviews
Rating 4.5 out of 5 stars with 822 reviews
(822 customer reviews)Rating by feature
- Battery Life4.2
Rating 4.2 out of 5 stars
- Durability4.9
Rating 4.9 out of 5 stars
- Display5.0
Rating 5.0 out of 5 stars
Customers are saying
Customers admire the Surface Go's portability, size, and performance, frequently praising its lightweight design and ease of use. Many appreciate the device's speed and sufficient storage, although some find the battery life could be improved. A few users mention the price point as a potential drawback, and some would prefer more USB port options. The operating system also received mixed feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
Rated 5 out of 5 stars
Works well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I purchased the keyboard and heavy duty cover and I really like how portable yet useful the tablet can be. Highly recommend for Microsoft applications. Next time I would purchased with built in 4G for secure online access at all times.
I would recommend this to a friend Rated 5 out of 5 stars
Love this little computer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 8 GB ram and fast 128 GB SSD make up for the slow Pentium Gold processor resulting in a responsive little computer. Excellent high resolution display. The Microsoft type cover is so good that I consider it a must-have option.
I would recommend this to a friendRated 4 out of 5 stars
Robust tablet with full windows functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like what Microsoft has done with the surface line. Now, with the sufrace GO, it really pushes the availability of a full desktop OS on a small format. Costs about the same as a high end tablet, and provideds a much more robust user experience, given that is is capable of running a full version of windows. This does come with some downsides, as the GO does not have a very powerfull processor, so navigating can be a bit sluggish. But, if you keep in mind that it is a fully featured OS on a small form factor, it is impressive. I have a surface pen from a previous surface purchase that is compatible with the GO, so there was no need to purchase a new pen. Overall, very happy with the purchase. Not as light or as thin as the Ipad pro, but it is more PRO in many respects. Depending on the intended use of the tablet, the GO will likely fill in most of the boxes.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Portable, yet powerful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for teaching and it made it super simple. It’s small but yet so powerful and my students absolutely stunned by it! It’s my daily classroom driver now!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear the Surface Go has been an impressive addition to your classroom! Thanks for sharing your experience with the community, we hope you continue to enjoy.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Rated 4 out of 5 stars
Good computer for what I need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good computer for the price and what I needed. Although I had got the blue screen of death it was fixed in no time at all and no run around to find the problem. It is simple yet does a boat load of applications to get all the jobs I need done.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Cassie,
Thanks for the great shout-out. We're glad you received the support you needed for your new Surface Go. We're happy to hear you're loving your device so far. We hope you know we're always happy to help with any questions or concerns that should arise. Feel free to reach out any time: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Rated 5 out of 5 stars
Great Companion for a desktop or laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surface go is a great on the go laptop/pad. Great as a secondary/companion to your desktop or laptop, not as a main device. Works great with office 365 and even can run some adobe applications, converting to the free Windows 10 version.
I would recommend this to a friend Rated 2 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased the Surface Go day one. Everything started off well but about a week after use, problems started. I have been back and forth with what should be tech support to fix my issue with Office on my device. For some reason I cannot activate my Office 365 on my device. Every time I try I continue to get error code 0x43. So I call tech support and I get passed around by 1. people who read a script and knew nothing about Microsoft products 2. None of the support personnel could barely speak English wish was very frustrating 3. My mouse I pre-ordered to my local store has yet to arrive and I have seen it in other stores 4. My problem is still not resolved. So at this point as much as I want to keep the device, which is perfect for OneNote, I plan to return my complete purchase. Customer service is key and at this point Microsoft has failed in this area.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We regret to hear that you have been having such a tough time getting your Office 365 to download on your new purchase of the Surface Go. We definitely expect more from not just our devices, but also our service to our customers, and we would like to assure you we care deeply about getting you up and running with your device. We have taken some time to alert our specialized support team about the issues you are experiencing, and we have created a unique case ID for you to reference when speaking with them. We highly urge you to file a ticket to receive this extra support here: aka.ms/SurfaceCare-us, and use your reference ID number 1808148200084.
We hope to hear from you soon!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Weight
Rated 5 out of 5 stars
Great Tablet computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surface go does everything I ask of it. It's also light and easy to carry. I main just surf the interwebs and play with diff coloring book apps. Nothing data or processor heavy. Just an average user, and for me it works great.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Love the small size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tablet is great. It is much smaller and lighter than the original surface. Plus it has face recognition, so you don't have to remember a new password.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled you're loving our most portable Surface design yet! Thanks for calling out some of your favorite features like Windows Hello. This is certainly a great way to sign in faster, easier and more secure than ever before!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:SizeCons mentioned:Price
Rated 3 out of 5 stars
Nice computer but over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves the size, but for $549 for 128GB and no keyboard and no windows pro, Surface pro tablets sell for less with lots more. Price would be reasonable if you didn't have to buy a keyboard
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great price for a great tablet/computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tablet for school and to take notes. It sucks that you have to purchase accessories separately and a pretty penny but Apple does the same thing. I am very happy about the purchase I did after so much research.
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Surface Pro ROCKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 2nd Microsoft Surface Pro I've had. It's the BEST computer I've ever had. I got rid of my iPad & never looked back. Lightweight, perfect for travel. I've added an exterior DVD/CD player & use the remarkable Microsoft ergonomic mouse.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Sandy,
We're delighted to hear from an excited Surface fan like yourself! Thanks for sharing how you like to use your Surface Go with the community. It sounds like you have been able to create the ultimate set-up with your favorite accessories. We hope you continue to enjoy all there is about Surface Go!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Performance
Rated 5 out of 5 stars
Love, love, love did I mention love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an iPad to a Windows based device. I have no regrets. I can work with my Excel sheets easily and I haven't noticed any lag. Performance is quite good better than expected.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your excitement with the community! We're thrilled to hear you're loving the added productivity the Surface Go adds to your day. We hope Surface Go continues to empower you to accomplish more!
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Size
Rated 4 out of 5 stars
great all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and size you can't beat it! If you're a serious designer or need the Surface for similar reasons- I'd suggest the upgraded models but i have made design work on this as well
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Amazing little computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In a psych NP and I use this amazing computer to take notes while working, writing with the pen, the delete after the day is over without worrying about personal health info! Awesome
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great for college!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs perfectly out of s mode, which is very easy to disable. I take all my notes and write all my essays on my surface go. The absolute only downfall for me is the missing of a usb type c port but that is easily fixed.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great for on the go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface Go has the right name. It is small enough to fit into a large purse yet big enough for someone with my eye sight to read the screen. It does everything a laptop does using a third of the space. I love my Surface Go.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
great for 2nd computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this before a business trip. It is lightweight to hold in your hand for reading or props up nicely to use at a desk. I used it to play mobile games, read emails, do homework. It worked great for all. No complaints.
I would recommend this to a friend Rated 4 out of 5 stars
Great computer for on the go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product due to needing a windows operated pc for my studies as well as the form factor. So far, the Surface Go has been able to handle every task thrown at it, be it programming in Java and Python to split screen email and word sessions. The battery life on the device is decent, You have to find a sweet spot of brightness level mixed with the current task you're completing on the laptop to get the rated 9hrs Microsoft claims but all in all it has been reliable. However, I have noticed there is a problem with the kick stand, The device can lean to one side or the other if pushed on as if the kick stand is crooked and not perfectly straight as contact is made with the table. Have yet to try out the Surface pen with this but I'm looking forward to it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your insights with the community. We're delighted to hear that Surface Go has been a wonderful tool for you to accomplish all your daily tasks at school. It sounds like you have found quite the optimal set-up with this incredibly portable two-in-one design. We're sorry to hear you're encountering some difficulties with your kick-stand. We would love to be of service and help assist you. We have gone ahead and alerted our specialized care team about your difficulties, and they are prepared to help. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1902126190226.
We hope to hear from you soon.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Size
Rated 5 out of 5 stars
Very nice and small touch screen computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice small computer with lot of power. The Surface Go is ideal for my needs. I don’t play video games do I don’t need high powered graphics. So nice to have a touch screen.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Greg,
Thanks for sharing your experience with the community. We're delighted the Surface Go has been perfect for handling all your day-to-day tasks. We hope you continue to enjoy!
Cheers,
Jessica
Surface Customer Care











