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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 822 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.9 out of 5 stars

  • Display

    Rating 5.0 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Surface Go's portability, size, and performance, frequently praising its lightweight design and ease of use. Many appreciate the device's speed and sufficient storage, although some find the battery life could be improved. A few users mention the price point as a potential drawback, and some would prefer more USB port options. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 822 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I love this tablet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this all of the time. It’s so much easier to carry around unlike my Microsoft Surface Pro. I like the availability of different keyboard and all of the cases available. It starts up super fast and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t decide between iPad and Surface... I needed something I could use Quicken on but loved iPad ease of use. I was very pleased with ease of using this on flights for Netflix and internet.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Go as a portable consumption device but I found it runs my graphics programs just fine so I'm able to do work while traveling. The only drawback is battery life so make sure you always charge it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a full function tablet that I could carry with me at all times and this has worked out better than I expected. I love having access to all my Windows programs and files with the convenience of a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Barbara,

      We're thrilled to hear we exceeded your expectations with Surface Go's impressive versatility and powerful performance. With this small but mighty machine, it's no wonder accomplishing more in your day is a breeze. Between its ultra compact design, and Windows operating system, this is perfect for tackling all your day-to-day tasks.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like this as a computer, but it keeps giving me an error with the internet. It says something about resetting the adapter. It’s doing this on a regular basis, if not daily. I love that it fits in my purse.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting us know how you're loving the portability of the Surface Go! We're sorry to hear you're having some difficulty connecting to the internet. It sounds like there could be an issue with your router, that is easily solved by resetting it. We have some tips to help you get started troubleshooting here: https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues.

      If you should encounter any questions, our support team is happy to help you anytime. Contact them here: https://support.microsoft.com/en-us/contactus/.

      We hope this helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice item for a start-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Go-10 is a rather small, well-built machine. It has most of the details I was after and runs quietly. So far it seems to do the job I purchased it for--and what else can you ask?

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Surface go for business. I can use it to show clients my photo gallery of completed projects. Can also use on the go to order supplies and check emails. Much more convenient than a larger laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice Machine/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Microsoft Surface GO - it is lightweight, touchscreen, and I was able to be productive while traveling. I can easily sync my files with my other Windows computer and it all seems fairly seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    needed something portable for work. It's awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something portable, and easy to carry. This is an excellent gir for me. I'm in the construction field and this has answered all my prayers. makes getting work done, so easy. best purchase made.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great tablet with all the perks of a laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Surface Go! The only con is I wish the battery lasted longer. It allows me to play the games with the touch screen and still have Office and printing capabilities for work. Best of both worlds!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I saw this in the store I had to have one. Brought it home and it has replaced my Surface Pro. I love the size and it does everything I want and more.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're always glad to hear from a Surface fan like yourself! We're delighted to hear that the Surface Go has been the perfect fit for your style! This handy device is our most compact design yet, while still packing quite a bit of power for all your day-to-day tasks. Thanks for the great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The best laptop/tablet I’ve used!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been my go to laptop for med school it has a high capacity, easy to use and the best thing is that it is small and you can take almost anywhere, I truly love this item.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good Travel Machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a fast primary PC. It is a sturdy travel machine useful for word processing, light spreadsheet work and the internet. I do no travel without it,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional little tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as a secondary device. performance falls apart when you try to connect 2 monitors. I am not happy that the keyboard and pen cost extra. Also, I found that my gen 4 pen does not work well (ink is spotty, got worst on the last update). pen gen 5 works great so far. USB type C port works really well, no problem with the different PD chargers and adapters that I have. In general, nice little machine. good enough for meetings but no good enough as a primary machine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest experience with the Surface Go to the community. We're glad this has been a handy tablet for you so far. We're sorry to hear you're having some trouble casting a display to a second external monitor. While it is true that casting a second display will slow the refresh speed, it should still be possible. We highly recommend checking in with our support team so they can help you troubleshoot. Contact them here: https://support.microsoft.com/en-us/contactus/.

      We look forward to hearing from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice all around computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer that was windows compatible and also a tablet. It is light weight, touch screen, great screen... does what I need for work and home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better Than Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had windows tablets in the past that were slow, and full of bloatware. Once you switch to full windows this machines blows away the competition.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good for school use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item meet my expectation. Using it for school work. Not comparable tp Microsoft pro but it is good for what I needed it for which is for school work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad the Surface Go has been a great device for school. The Surface Go is perfect for classes. From its portable design, to powerful battery life, this is great for tackling the toughest of study sessions! Thanks for the great shout-out!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good secondary machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had traded my Surface Pro 4 a year ago for the Surface Book, but ended up missing the Surface Pro. Then when this came out, I decided to take a stab at it. I still have the Surface Book as my primary machine, but this is a wonderful secondary machine. I take notes on it in OneNote. Much easier to do so than on the Surface Book. The current version of the pen is the best version. The only thing is if you want to make even small changes, like changing your default search engine in Edge, you will have to switch out of S mode. The Microsoft Store apps are a mixed bag, and I found it best to install the same apps in the store (such as iTunes) directly from the web. You can only do that out of S mode.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear you're loving your Surface Go so far! Thanks for sharing your experience with this great device, we think others will find this helpful. We're happy to hear that you are successfully using the Surface Pen to take notes on your device. Here are some more ways you can utilize Windows Ink on the Surface Go: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      We hope you continue to discover all there is to love about the Surface Go!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for everyday use. Not a gaming pc but Fortnite does play not great but plays. Like the full windows in this form size. For a second device it’s great just not a main do everything device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First to all I had surface pro and this better than surface pro for gaming I play wwe2k18 with low setting and it’s play great and pes2019 it playable i play call of duty wwi and hitman2018 I play battlefield 1and v you can play all games in 2018 in low setting I play Tom Clancy wildland this for games it’s super amazing when you make the display in low resolution your battery hold 9 hours and it’s chage fast from power bank I am happy with this you must change some settings to make the tablet fast it’s every thing you need I don’t know why people say that you can’t play games I am a gamer and I loved you can take with every where and stay with you long time but I loved

    I would recommend this to a friend