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Customer Ratings & Reviews

Your price for this item is $494.99
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The comparable value price is $549.00

Customer reviews

Rating 4.5 out of 5 stars with 822 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.9 out of 5 stars

  • Display

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Surface Go's portability, size, and performance, frequently praising its lightweight design and ease of use. Many appreciate the device's speed and sufficient storage, although some find the battery life could be improved. A few users mention the price point as a potential drawback, and some would prefer more USB port options. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 822 reviews
  • Rated 4 out of 5 stars

    Works better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using a touch screen is still a bit wonky for me, but the device works well. A little less intuitive than I prefer, but overall, meets or exceeds expectations except that it was necessary to turn-off the MicroSoft only app security in order to allow it to function properly as an e-reader for my Amazon Kindle account.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi David,

      Thanks for sharing your Surface experience with the community. We're delighted you decided to give Surface Go a try. We have some great tips to help you get to know your device. If you're interested in learning more, click here: https://support.microsoft.com/en-us/help/4023435.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A students dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best aspect is the size and convenience it gives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this about a month ago because my Macbook is slowly dying. While this obviously isn't a Mac, it does what I need it to as far as typed school assignments go. I haven't tried doing any video editing on it yet so I can't speak on that. But for the price I think it's a good deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    absolutely love the form factor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The form factor of this device is very functional. I even love the larger bezels as it is so easy to grab in tablet mode and just take it around. I disagree with some that the keyboard is mandatory as I find I use it far more just as a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great compliments. We're delighted you're loving the quality build of Surface Go. We're proud of the impressive versatility of this small but powerful machine. We're glad you're enjoying your Surface experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Better than just a tablet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a tablet now, I am using this as a laptop. I washed a tablet ended up buying the keyboard and pen for the surface go and love it. I actually like the small convenient size and portability. Highly recommend it! Might even consider the surface pro next time I am shopping for something like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Student Approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift and I use it mainly for classes but also to go online and watch videos. Very lightweight and the battery lasts. The touchscreen with the pen makes taking notes easy and the office suite makes this a student's best friend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you're loving the lightweight design of the Surface Go! We're delighted to hear you're impressed with the battery life, as well as several other features that make this ideal for school. If you would like, try checking out all Windows Ink has to offer to make full use of your Surface Pen: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    I wanted to love this tablet...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface go is the perfect size and its beautiful, aesthetic. However, what's under the hood was not able to keep up with my needs; watching videos, basic net browsing, social media and school stuff. I bought this device knowing it was not going to be perfect, but I could not justify the price tag with the performance video lagging, pages taking 10-15 seconds to load, even typing would lag 1-2 words as I typed . I returned the device and am now considering the surface pro 6, which I have been told is a substantial jump in performance for around the same price but a little too big for what I was originally interested in.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lizzy,

      We're truly grateful you decided to reach out, and we're sorry to hear you had some difficulties with your Surface Go and ended up returning your device. Please feel free to use this link here: https://aka.ms/AA4rbq6, to contact our support team anytime if you'd like to provide any additional feedback, which we can use to provide a better experience in the future.

      We're also honored to hear you're considering Surface Pro 6, and we think it would be great for school, watching videos, and social media. Even though it's a little bit bigger than Surface Go, we truly believe it's just as portable. Our friends at Best Buy have one you can look at here: https://www.bestbuy.com/site/microsoft-surface-pro-6-12-3-touch-screen-intel-core-i5-8gb-memory-256gb-solid-state-drive-latest-model-black/6298137.p?skuId=6298137.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this device. I had to reinstall the operating system. It might have something I did the first time. I had a tough time turning on the machine after turning it off. In fact I almost brought it back to the store. Since it has worked great. It may have been in sleep mose

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your Surface experience. We're so glad you're enjoying your device, however we would love to hear more details about the difficulties you encountered so we may be of assistance in the future. To speak with our specialized team please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1901241210212.

      We're looking forward to hearing from you soon.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Useful and practical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything you'd expect from a tablet with the "advantage" of Windows OS. So practical and useful for home and school tasks. The bad is that you just can add programs/app from Microsoft Store if the one you are looking for is no there you can't install from outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific replacement for my original Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handles all my day to day computing needs. I was able to upgrade to Win 10 pro without any problems. Surfing the web is easy and Office 365 works as expected. Very nice on the go from home to other establishments. All of my USB devices work with the USB-C converter I got.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great as a secondary computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface go does everything I need it to do as far as answering quick emails, working with Office, and some programs. If it came with an option to upgrade the processor to at least an i5, it would be perfect and possibly become my only computer instead of my secondary computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great feedback. We're glad to hear that the Surface Go has been a great fit for you to use in your daily routine. This little device is perfect for taking your projects with you on-the-go, and perform with impressive power! We appreciate you sharing your experience with the community.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love this little tablet/laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this machine to replace one of my tablets at home. This is a full Windows machine that let's me do all the things my regular computer can do, plus have the flexibility of a tablet. Cool piece of equipment!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mini laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface go is a good device if you use a laptop mainly for Microsoft office or a few other applications. I'm a physician and use this mainly to access my hospital's electronic medical record application. Not as versatile when it comes to tablet functionality

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave a review! We've seen some great success with other members of the community paring Surface Pen with their Surface Go for more productivity in tablet mode. With the ability to write directly on the screen, and attach magnetically to your Surface, it truly works great when you need to be more mobile. If you would like to learn more about Surface Pen, our friends at Best Buy have one here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    nice tab/computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this tablet. Works very well with keyboard. Is in S-mode, which is kind of annoying, can only download programs form Microsoft store. I haven't switched out of S-mode yet, will probably do so soon for specialized study software not available in M-soft store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maximum portability, Maximum productivity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it as a gift for a friend, so I don't know the first hand impression. But if it is any way a small brother to the Surface Pro that I have, it should be a no brainer at the discounted price. Purchased it along with the Type Cover and Pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So handy anywhere and anytime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would say it but Microsoft Surface is portable, handy, and easy to take along where ever I am. I work in real estate and I can pop this in my bag and work from the beach, the amusement park, shopping, anywhere .. it is my office in my bag!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase, excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was purchased as a present for our grandson. The process was very easy, perhaps, because we knew exactly what we wanted, and BestBuy happened to have it. We made the purchase on line and picked it up in the store the same day. Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tablet is very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    surface go is very being able to do pretty much anything you can do on a computer but with a tablet and you can easily switch to tablet mode if you want i personally do love my surface go

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Go review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a really nice device and works well! Mine was an open box-excellent product and though it said nothing was missing, it came without a charging adapter and cable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fun and practical portable option. I was concerned about battery life, but for several hours of emailing, social media posting but it held up just fine, and I didn't feel like I was missing much by leaving my full-size laptop at home.

    I would recommend this to a friend