Customer Ratings & Reviews
- Model:
- DAG-00005
- |
- SKU:
- 5855910
Customer reviews
Rating 4.7 out of 5 stars with 999 reviews
(999 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
In Love!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is the best of the best! Have purchased 4 laptops in the past and this is by far the best purchase I have made!!
I would recommend this to a friendRated 5 out of 5 stars
Very light computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this computer for my daughter for college. she is very happy with the look and the performance of the computer.
I would recommend this to a friend- Pros mentioned:Battery life, Speed
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this computer everyday since I bought it practically. It keeps a great charge, I use it for college everyday and so far I'm no where near getting close to filling the memory up. It works fast, and has absolutely no lag. I do forget it's touch screen sometimes, but that's about all
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Usb ports
Rated 4 out of 5 stars
Sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty laptop, sleek, thin and light. Great for travel. It comes with W10S but you have the option to convert it to W10Pro. I don't like to be restricted to using their apps so i converted mine..very simple to do. The downside it doesn't have a slot for SD card and has 1 USB port. Overall it's a very nice laptop for emails and browsing but overpriced.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest feedback for your new Surface Laptop. We're glad you have been able to customize your experience to fit your style. We appreciate you giving us input to tell our team. We're always looking for ways to improve our designs and impress our customers!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Not a laptop expert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was searching online for about 2 months comparing laptops and tablets. I was stuck on which product would be best my needs (everyday laptop). My fiancé knew I was searching for a laptop, so a couple of days before my birthday he surprised me with a trip to BB. When we arrived I was still undecided until I spoke with a Microsoft rep. I was going towards Microsoft anyways, but I was surprise to find that Microsoft had a surface laptop. I knew this was the laptop for me. I had this laptop for more than a month now and I'm still learning the ins and out beacuse I'm not that computer savy. So far so good for an everyday laptop. Battery life last. I could be on the laptop for a whole day and a half before it needs charge. Also, whne the laptop is charged and you just close it; the battery last for a while. I like the material where the mouse is. If you are a person that likes to eat and use your laptop at the same time, I don't think the material would be good for thaat individual. Overall good laptop for me.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear that after careful consideration, you chose to purchase the Surface Laptop. We are absolutely thrilled this has been the perfect fit for all your needs so far! It sounds like you're loving the powerful battery life, and the stylish Alcantara material on the keyboard. If you're interested, here are some great tips for caring for your device to keep it looking in fantastic condition. Check out our care tips here: https://support.microsoft.com/ru-kz/help/4023504/surface-clean-and-care-for-your-surface.
We hope you continue to discover all there is to love about Surface Laptop.
Cheers,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Amazing Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this laptop for my daughter who is in high school. She had a Surface Pro 2 for five years. She liked it but it was time for a new laptop. The monitor is much larger and it works so well. She has noticed the wifi reception is much improved from her Surface Pro 2. The color is beautiful.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jenny,
We're glad to hear that the Surface Laptop has been the perfect fit for your daughter so far. We're delighted to hear that her previous Surface lasted a long while, and served her well. Thanks for deciding to purchase a Surface device once again! We're wishing your daughter the best in all of her educational endeavors.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Battery lifeCons mentioned:Ram
Rated 5 out of 5 stars
Home Run from Microsoft!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great laptop that not only is the build quality outstanding but the battery life is awesome and delivers!!! I highly recommend going with the one with 8 GB of Ram. I went with the 4 GB version at first but found it to be sluggish and the touch pad was glitchy too. I am extremely happy with this laptop!!!
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and light. A great computer for math work which is what use it for. Memory was expanded to fit my purpose
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 4 out of 5 stars
Great laptop!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very light and user friendly. I love the Maroon color I picked out and the keyboard is the perfect size for typing. I gave only four stars because I had a Windows update the first week I bought it and it didn’t update accurately, so I was locked out as a result. Had to spend a day to set it back to its original settings.Microsoft was no help, but Best Buy associate was so helpful. Otherwise, I am loving the laptop so far.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced an older HP that still runs but is getting slow. Love the blue color the speed of the device. Display looks great and it is easy to travel with. Already had the dock for my work PC and that makes it easy to connect to do more serious work on a big monitor keyboard and mouse.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
It sounds like you were able to get a great personalized display up and running! We're delighted to hear that you're loving not only the high performance of the Surface Laptop, but also the sleek design and color. Thanks for letting us know how you're loving your device.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Weight
Rated 5 out of 5 stars
Great Quality Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a laptop with the quality of a MacBook but running Windows this is a good pick. I love the design, the color, the weight, the responsiveness and the quality. I bought the mid tier version and I am very satisfied. I plan on using this laptop for a long while.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Nicole,
We're glad the Surface Laptop has been a great fit for you! We strive to make quality products that look incredible, and perform with great power and speed. Thanks for raving about your experience to the community!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:WeightCons mentioned:Usb ports
Rated 5 out of 5 stars
Great College computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer for my daughter, she is beginning college. The computer was on sale, $200 off the retail price. It is small light weight and feels durable. I was concerned that it only offered one port, but we found a 2nd on the charger cord. Set up was quick and easy.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
The Surface Laptop is a fantastic option for college students that need an on-the-go device that powers through long study sessions! We're glad this is a great fit for your daughter. If she should ever find herself needing more ports, you may consider looking into the Surface Dock, which you can find on Best Buy's website here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910. This handy tool offers 4 USB ports, 2 mini display port inputs, a gigabit Ethernet port, and a 3.5mm audio line out.
Congratulations to your daughter for furthering her education!
Best,
Jessica
Surface Customer Care
- Pros mentioned:Speed, Weight
Rated 5 out of 5 stars
Performs Perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Laptop was a birthday present for my Grandson, but i did haelp him set it up and loaded Office Professional Plus 2016 onto it. It turns on quckly, seems fast, very light for its size, excellent display, My grandson really enjoys it. Uses it for both school work and games.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for letting us know how your grandson is loving the Surface Laptop. Office is a great addition for handling school work! The Surface Laptop can certainly go from work to play with ease, and we're so glad he has been able to utilize this.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Weight
Rated 5 out of 5 stars
Excellent laptop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop. Can’t believe how light weight this thing is. Great for everyday or traveling.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Touchscreen
Rated 5 out of 5 stars
Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I haven't had any issues, I use Photoshop on it and it runs smoothly. The only thing I don't love is the trackpad, it doesn't feel as smooth so I find myself using the touchscreen a lot. Looking forward to getting the stylus to see how well they work together.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Helena,
We're happy to hear that you've been enjoying using Photoshop on your Surface Laptop. We will pass along your feedback about the trackpad, but if you think anything is out of the ordinary with your trackpad specifically, please reach out to our team at [email protected], and we'd be happy to look into it for you!
Kindly,
Victoria
Surface Customer Care
Rated 5 out of 5 stars
Great laptop overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop for general web surfing and school work . Sleek & elegant design .
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Beautiful, Capable, Lightweight laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Lenovo Yogi suddenly became very temperamental. After looking at my options for a work-grade device I settled on the Surface Pro. It pretty much set up itself - installing my Office 365 and linking to my OneDrive. It took a number of days to download all my files so I had them both local and in the cloud (though that may be because I didn’t spend time figuring out how to keep the synch running when the device went to sleep). Connecting to GoogleDrive and my Gmail accounts was a breeze as well. I recommend the machine to anyone looking for a great work tool. Only nit is that I had to load Windows 10 Pro because the device comes with the Windows that assumes you are always connected.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for providing your valuable feedback with the community. The Surface Laptop is a great device! Between its brilliant display, to its speedy and powerful performance, this is an exciting machine to rave about. We're glad you were able to successfully update to Windows 10 Pro for your needs. We hope you continue to enjoy your new Surface Laptop!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this laptop. Looks great and is very easy to work. Would buy again!
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
In love with this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The weight is PERFECT. Performance is fine for daily-driver type of workloads. It's no powerhorse, but it is plenty capable for Photoshop, Office, browsing, or very very light gaming. Battery life could be a tick better but still gets me through most of the day.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Really Nice Ultrabook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, long battery life, fast startup and shutdown, took advantage of free upgrade to Windows 10 Pro so I could use my previously purchased software. The aspect ratio gives me a taller screen. This turned out to be important in my purchasing decision.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your insight as to what drew you to the Surface Laptop! We're glad you've been loving the lightness of the device, the battery, and speed, and hope you continue to enjoy your Surface experience.
Kindly,
Victoria
Surface Customer Care













