Customer Ratings & Reviews
- Model:
- LQQ-00038
- SKU:
- 6298034
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers value the Surface Laptop 2's performance, light weight, and ease of use for everyday tasks. Its sleek design and long battery life are also frequently praised. While most experiences are positive, some users have reported issues with the touchpad. Overall, the laptop receives high marks for its combination of power and portability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
great laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great laptop. Been very happy with it and love the touch screen.
I would recommend this to a friend - Pros mentioned:Weight
works great with geek squad set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really thin and light weight. Love the texture of the cover. Cover helps with traction on desk top.
I would recommend this to a friend Efficient, Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for carrying it for day to day use. We did see signs of it getting hot initially but that doesn't bother or affect the use.
I would recommend this to a friend- Pros mentioned:Performance
Upgrade from Surface tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had Surface tablet for a few years but needed a little more ~ this laptop meets and beats my hopes
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for being a long-time Surface fan! We're so thrilled you decided to come back for more. It sounds like Surface Laptop 2 has been an excellent fit for you so far, and we are absolutely delighted this has exceeded your expectations. We hope you continue to enjoy!
Cheers,
Jessica
Surface Customer Care
Sleek laptop no issues so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek laptop no issues. Extremely easy setup. I haven’t had it too long but love it so far.
I would recommend this to a friend- Pros mentioned:Processor speed
Nice laptop but Dell a better deal?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop okay but returned for Surface Pro that I like much better. Pro is faster (has same specs) and has the detachable screen.
No, I would not recommend this to a friend Had a problem getting it to connect to internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally everything working! Would of liked it to be easier to connect to my internet.
I would recommend this to a friendGood Laptop, High price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was good, but I had to return it because it is too expensive for the hardware it provides.Surface 3 launched this week for only a 100$ more.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great laptop for school
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for school! It's easy and a great PC like always.
I would recommend this to a friend - Cons mentioned:Touchpad
Worst Labtop Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today is 3/26/2019, I bought this in 2018 Thanksgiving. After 4 months use, somehow, the touch pad doesn't work. I can still move mouse but CANNOT CLICK BECAUSE MY MOUSE IS LOCKED AT CLICKING. Now I turned off touch pad and I am using a external mouse. Or you can use touch screen like using an iPad. This is my working laptop so and I need it everyday. I do not have a chance to send this back and waiting for repair. Just don't waste your money on this trash.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out and letting us know about your experience with your Surface Laptop 2. We're sorry to hear you have been experiencing some unusual issues with your touch pad. This is definitely not what we expect from our devices, and we'd like to assist you further to remedy this issue. We have alerted our specialized care team and they will be happy to assist you. To receive assistance, please file a ticket via this link: aka.ms/SurfaceCare-us, and use your unique reference ID number which we have created on your behalf: 1904097460629.
We hope to hear from you soon!
Best,
Heather
Surface Customer Care
- Pros mentioned:Performance
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than i5 more speed and performence But laptop 3 is comin
I would recommend this to a friend Fast and functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this a great laptop it loads up quickly and holds battery well
I would recommend this to a friendEverything is as advertised. Very happy with the !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stable, fast and easy to navigate. Battery life is excellent!
I would recommend this to a friend- Pros mentioned:Performance
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this computer bought this to replace my surface book
I would recommend this to a friend Surface laptop 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took way too long for it to get to me, but well worth the wait
I would recommend this to a friend- Pros mentioned:Ease of use
AWESOME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I needed in a laptop for daily use. Highly recommend
I would recommend this to a friend - Pros mentioned:Performance
Wonderful computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is amazing. Everything I needed and more
I would recommend this to a friend - Pros mentioned:Weight
Great computer. Easy to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Little pricey but still good. Wish it had more usb ports. Other than that, I like it. Slim and lightweight.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the review! We always appreciate feedback from the community. For extra USB ports for your Surface Laptop 2, Microsoft has Surface Dock which has multiple USB ports and Mini DisplayPorts, perfect for turning your portable Surface into a desktop powerhouse. To learn more about Surface Dock, you can check one out here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
Cheers,
Heather
Surface Customer Care
Great overall laptop for a multitude of uses.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great for the average user. Whether it be surfing the internet or gaming, it performs well and does what it’s advertised to do. It’s very easy to use and the keyboard feels amazing, especially since it’s got a soft fabric coated shell on the inside. I would definitely recommend this to anyone.
I would recommend this to a friend- Cons mentioned:Touchpad
Felt hand pad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing computer but the felt on the hand pad feels warm and can make your hands sweaty.
I would recommend this to a friend