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Customer Ratings & Reviews

Your price for this item is $699.00
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The comparable value price is $999.00

Customer reviews

Rating 4.7 out of 5 stars with 609 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro's ease of use, lightweight design, and responsive touchscreen. Many appreciate its performance and the convenient size of the screen, while also highlighting the long battery life. Some users wish for more RAM and express concerns about the price and occasional overheating. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 609 reviews
  • Rated 4 out of 5 stars

    Overall great...but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Surface Pro 2 months and loved most of its features and its functionality. I had the usual issues with the Surface not recognize the keyboard when reconnecting it, but that was expected. However, a couple of weeks ago it wouldn't recognize the typecover or the separate keyboard/mouse. I tried everything and then ended up doing a reset. The reset reconnected the peripherals but there were no internet programs, could not get into settings, couldn't set up printers, etc. My IT people looked at it and did another reset and the same issue was there. I made an appoiintment with the Microsoft store and they ended up having to do a complete wipe/clean and restore. The good part of this was that they were very friendly and initially told me the repair would take two days (not terrible) but then called me a few hours later that my Surface was ready to pick up. We'll see if the problem happens again.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Matt,

      We're glad that overall you've been enjoying your Surface Pro! We completely understand the frustration you've had with your device. We've escalated this with our team, and would appreciate you keeping us updated at [email protected] if you need any additional support.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great tool for client meetings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I show clients many things on the screen. The ability to write on the pages and on websites using the pen, is a great feature and holds the client’s attention well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Secondary Computing Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro to replace my dying laptop and serve as a travel companion. It does both of those great. Some programs run a little slower than on my primary PC, but for what it is, and for the size and weight it is, I am very happy with my Surface Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have looked at this unit for a long time and finally decided to spend the money and buy it. I have no regrets and this is the best and fastest "laptop" I have ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products for college students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Microsoft surface pro for college and I love it! I wanted a computer that had long battery life and would be easy to take from class to class and it's perfect for that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quickly came online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I have an original Surface and I loved it but can no longer update it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as a gift for my wife because we both loved mine so much. It didn't disappoint. It's fast and we're still learning all the cool tricks it can do.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      What a great gift for your wife! We're glad that she's loving her new Surface Pro, and hope she gets a lot of use out of it. We appreciate your continued investment in the Surface line.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    excellent portable unit that can do everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is clear and easy to handle and on which to install programs, photos. Good battery life . Would recommend more ram but not necessary as it runs well at this level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good electronic devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good bye. Needs to come with pen and keyboard already with the device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best computer I've bought so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about the surface pro. It's portability and it's power. A great laptop replacement and a desktop if all you need is usb powered devices to connect to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for research and presentations big & small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to take notes and gather information to present power points or lead my class and educate as needed. Recommended by good friend and have not regretted it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great slim lightweight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before purchasing this laptop I was looking for a 2 in 1 and this one stood out due to the slimness, weight and all the features included. This was a gift for my daughter who is in college and she loved it and got compliments from her friends.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're pleased to hear that you're enjoying your Surface Pro! It sounds like this has been the perfect blend of everything you were looking for in a device, and glad your daughter has been enjoying it for her college classes.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very easy to carry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is quite lighter than my last laptop and I have to carry it around during the day. I like the options for accessories although they are a little pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface and the pen feature! It helps on the PowerPoints alot !!! I can jot down what extra stuff the person says righg on the power poing presenTion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously worth the price. Not only replaced my old Dell but out performed It! Plus nothing beats the portability of a tablet when traveling from school to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this surface made me switch from always having apple products to Microsoft. I wasn't impressed with the competitor. This works great, and I love the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tablet/PC

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife she loves it. She said it’s the best computer she’s ever had. Portable and has been very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does everything I need. Great price. We were deciding between this product and the Apple iPad. We went with Microsoft Surface because of its versatility.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're proud to hear you chose the Surface Pro for it's versatility. Thanks for letting us know! We hope you continue to enjoy the device.

      Best,

      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the second i buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the day i give it to my sister she love it. It was pretty good, exactly what she wanted, a tablet and a laptop all in one, and portable. We love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing the Surface Pro as a gift for your sister! We loved reading your review. We appreciate your continued investment in the Surface line.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Absolutely must have!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school. Small and lightweight. Would recommend this to anyone looking for something to use during school.

    I would recommend this to a friend