Customer Ratings & Reviews
- Model:
- FJT-00001
- SKU:
- 5855919
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Surface Pro's ease of use, lightweight design, and responsive touchscreen. Many appreciate its performance and the convenient size of the screen, while also highlighting the long battery life. Some users wish for more RAM and express concerns about the price and occasional overheating. The operating system also received mixed feedback.
This summary was generated by AI based on customer reviews.
One of the best hardwares from Microsoft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fanless, high res screen and Intel i5 - for ~800, there is no better deal at this point. If you shop harder, you can find deal that comes with keyboard and pen for the same price. Microsoft has magic in surface pro, it is running so cool without a fan. I can't believe it. I went back and forth with other strong 2-in-1 laptops, fan noise was one of the deal breakers for me. Highly recommended
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate you taking the time to fill us in on your Surface Pro experience! It sounds like the Surface Pro has been a great device for you, and that the fan has been one of your favorite features. We hope you continue to enjoy your device!
Kindly,
Victoria
Surface Customer Care
Enjoying it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Have had to add memory, but over all, durable.
I would recommend this to a friendLooks Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a surface pro 4, and I love it, but this new surface pro with the new hinge and with the lte 4g power seems very good
I would recommend this to a friendScreen Went Bad After A Day-And-A-Half
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Surface Pro because I wanted something small and light to take with me to meetings and when I was on the road. I also wanted something that ran Windows 10 instead of a iOS or Android. The Surface Pro looked perfect so I bought it and the keyboard cover. Everything worked fine for a day-and-a-half, then the screen started flickering and a horizontal line appeared halfway down the screen. Below that line were dozens of other lines and mirror images of other parts of the screen. For the price, I expected something that would last more than a day-and-a-half. Total junk. DO NOT BUY.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret you had this experience with your Surface. We expect just as much as you do out of our products. We encourage you to return the item to Best Buy so they can assist you in obtaining a replacement.
If you run into any issues, all new Surface Pro's come with a one-year limited hardware warranty. Under this coverage, you'll get one year of warranty for hardware defects and malfunctions.To check the warranty status of your Surface device: Sign in to Device services (https://support.microsoft.com/en-us/devices) where you should see your Surface device listed. If it's not, you can select Register your new device.
Hope this helps,
Amanda
Surface Customer Care
Lost everything!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just went out, the same day I discontinued my total tech subscription. Was casually using the laptop mostly for fantasy sports stuff and email. Cancelled service at 8pm laptop went out at 8:30. Took it to geek squad and they said it's likely the mother board that can't be serviced and would make more sense to buy a new one(?) Why would I do that? Obviously, this system is not reliable especially for the high price tag, trash I say ... Smh
No, I would not recommend this to a friendToo Expensive / Not Repairable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Own / Owned over 20 Surface Pro 3 models (i5 / 8 GB / 256 GB SSD). Many have failed batteries (Microsoft pledged $200 cost for battery swap). Now charging $450 to swap with another Surface Pro 3 with 60 days warranty and many of those units have battery issues also so what do you gain? Battery issues started with the failed August 2016 / November 2016 firmware updates that you cannot refuse to install via Windows Updates (Win 10 Pro). Microsoft has been ignoring hundreds of upset customers on the MS Surface forums relating to the Surface Pro 3 firmware / battery issue. We have been replacing ALL failing Surface Pro 3 with Lenovo Yoga 14 (20FY) 2 in 1 also available at Best Buy. The Yoga 14 is a better unit than the Surface Book / Tablet for the price and you can upgrade the SSD with any 2.5" SATA3 SSD of your choice. Will NEVER consider Microsoft again as a tablet / laptop vendor for our company.
No, I would not recommend this to a friendAwful Quality for a $1000+ device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, the first few weeks after I bought it went fine. After that, computer became glitchy and slow. Finally, after 3 weeks of careful use, it crashed - so I was unable to boot it back again. Turned out, that SSD has died shortly after MS Windows April 2018 update was released. I've exchanged this computer for another one, and got a refurbished PC. This PC was even worse quality-wise than my original computer. It was full of scratches, and had a screen bleed. After a month of use, its network card fried -- so I couldn't use neither WiFi nor Bluetooth. That was it. I was done. As soon as I save enough money, I'm gonna transition to Mac after using PCs for over 10 years. Thanks Microsoft!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Sam,
We regret to hear that your Surface experience has not been at the level of quality we expect to deliver to our customers. We're sorry this has been you're experience. We hope we can make this right with you by providing you with some specialized care from our support team. We have made them aware of your situation, and created a reference number that is specific to your case. If you would like to reach out, we would be glad to assist you. Please refer to your reference code, 1808139420081 and file a ticket here: aka.ms/SurfaceCare-us.
We hope to hear from you soon!
Kindly,
Jessica
Surface Customer Care
Horrible keyboard accessory on a good computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything seems fine until 3-6 months when the magnet style keyboard connection gets dirty, then the software doesn't recognize the keyboard - 2 strikes, 20 months of ownership make this the frustrating unit Iv'e ever worked on, do not buy the magnet connector style, it's a waste. I am typing this on the screen as it crapped out again, so now i lose 1/3 of the screen, AGAIN! No exchange program I can find...
No, I would not recommend this to a friendNo Surface Pen Included
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface pro is expensive as it is. Now, Microsoft decided to exclude the surface pen. This is a deal breaker! Time to look elsewhere.
No, I would not recommend this to a friend