Customer Ratings & Reviews
- Model:
- KJR-00001
- SKU:
- 6214650
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Surface Pro's portability, light weight, and long battery life. Many appreciate its performance and compact size, finding it powerful yet easy to travel with. However, some customers express concerns about the screen's durability and occasional malfunctions. The price point is also mentioned as a potential drawback for some buyers.
This summary was generated by AI based on customer reviews.
Awesome On-the-Go Tablet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like using this tablet quite a bit. The stand on the back of it doesn't feel cheap, and it streams movies well. The keyboard attachment is nice, but sometimes gets wonky so you'll need to reattach it sometimes after some sleep cycles of the tablet.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're excited that you're loving the quality build of the Surface Pro! Thanks for taking the time to let the community know how you're enjoying your experience so far. In regards to your Surface Pro Type Cover, it's possible that your device may be in need of an update to properly coordinate. Try some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023473.
If you should encounter any questions, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
Awesome laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent laptop for my college classes. This an excellent product and the best part is that this laptop can also be a tablet.
I would recommend this to a friend- Cons mentioned:Screen
Stopped working after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy! I used my surface pro 5 or 6 times. I tried turning it on and the screen would show the Microsoft logo and then shut off after a second or 2. The Microsoft store will only replace with a refurbished (used) model. Best Buy won't take it back since it's barely outside the return period. Save your money! Otherwise you'll buy an overpriced used computer! I will never buy one of these again!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mike,
We're so sorry to hear about your recent experience with the Surface Pro. We expect more out of our devices, and we're sorry to hear you are unsatisfied with your recent purchase. We have alerted our specialized care team regarding the difficulties you are facing. We are eager to hear more about what we can improve on, and how we can help. We highly encourage you to file a ticket at: aka.ms/SurfaceCare-us, and use your unique reference ID number, 1808279140100.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
More trouble than it's worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started out working fine, but that should be expected from a brand new product. Then, less than 6 months after purchase it just stopped. I've had it less than a year, and the hard drive has been replaced once, and then the whole machine was replaced two months later. No virus, no actual damage; the hard drive just didn't work. Luckily, I paid for the extra support and warranty. The point was to have a worry-free product, and this one is anything but. Unfortunately, I'm stuck with it because it didn't break until it was too late to return to Best Buy, and I can't afford another new computer now. There's got to be something better out there.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you have been having a difficult experience with your Surface Pro. We definitely expect more from our devices, and we would like to lend a helping hand for whatever difficulties you are currently experiencing. We have alerted our specialized care team about your situation, and they are ready to listen and assist you however they can. Please get in contact with us by filing a ticket here: aka.ms/SurfaceCare-us, and use your unique reference ID number: 1809243640111.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Congrats Microsoft!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job Microsoft! You successfully put the loudest computer fan in such a small laptop! When I stop playing music, you also make the computer automatically play some noise into my headphone to entertain me!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry you seem to be experiencing some unusual issues with your new Surface device. We're happy to help you get your device running in tip-top shape. From what you're explaining, it sounds like your device could very well be due for some updates. We highly recommend visiting our support page to run updates, and use the Surface diagnostic toolkit to help diagnose what's going on. Please use this link here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.
Should you experience any further issues, our support team is always eager to help customers get their devices running in optimal condition. You can contact our support team here: https://support.microsoft.com/en-us/contactus/.
Please don't hesitate to reach out, we're here to help!
Kind regards,
Jessica
Surface Customer Care