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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 305 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the Surface Pro's portability, light weight, and long battery life. Many appreciate its performance and compact size, finding it powerful yet easy to travel with. However, some customers express concerns about the screen's durability and occasional malfunctions. The price point is also mentioned as a potential drawback for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 305 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Does the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is way better than my last Surface in terms of battery Power. It does hesitate when I am deleting Photos from my PC. Not sure why.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dale,

      Thanks for the great feedback! We're excited you're enjoying the powerful battery life of the Surface Pro. To give you the best possible Surface experience, we have compiled some neat tips for you to optimize the speed of your device here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We hope you find this helpful!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done when Im not wanting to carry my laptop around with me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have lived my Surface Pro. It has does done everything I expect it to.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer and user friendly! Light weight and easy to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great little computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, fits my needs as a developer quite well. Happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Super convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy and convinient to use, great memoney space for the price !

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for my day to day task especially when I'm on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like a pc but smaller, can purchase cool accessories to use with

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product overall but falls short to the iPad in a few areas. Battery life is one of those areas and apps is the other. I wish the apps available on Android were compatible with the WIndows Surface but that's just the way things are. Overall, you can't beat this as a tablet/laptop hybrid. It functions as a tablet when you want and a PC when you want. It was a must have for my business and being on the go. Get the protective keyboard case. It's great and a must have addition.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your honest feedback on your Surface Pro experience. We're so thrilled you're loving its two-in-one functionality. To make the most of your Surface battery life, be sure to check out these tips and tricks to optimize battery functionality: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great computer .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's portable. Still learning in how to use it, So much to learn.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to buy online. Came with everything it said it would

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Super light, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love the lightweight feel and the tablet capabilities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in my Surface Pro 3 for this Surface tablet. Went thru a hassle as the original one I wanted wasn't available as it seems Microsoft keeps changing the Surface models. Going from the Pro 3 to Pro 4 to just a Surface Pro, with little change in these tablets that I can see. This functions the same as my Pro 3 except at a great price. If you don't want the Microsoft name when don't pay the price as I can only see this as the different between all the tablets I looked at.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great portable, lightweight PC for students or professionals

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop, terrible charge connection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the laptop itself, everything has been great so far. The only and most thing I will complain is about the charger. The magnet side starts won’t change after I used for 1 year, I searched online and seems this is a very common problem among all. Now every time I Need to keep trying to change different outlets to make the miracle happen-start charging. I can blame this on the magnet design, would rather choose a normal design.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop because it is not too heavy and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience purchasing at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how small and light my new Microsoft Surface Pro is!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My favorite computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hardly use my fancy office home computer anymore

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Pro is perfect functionality is awesome love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    nice for work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very easy to use for school work and notes. I use it alot for watching movies and videos in bed.

    I would recommend this to a friend
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