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Customer Ratings & Reviews

Your price for this item is $699.00
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The comparable value price is $999.00

Customer reviews

Rating 4.7 out of 5 stars with 609 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro's ease of use, lightweight design, and responsive touchscreen. Many appreciate its performance and the convenient size of the screen, while also highlighting the long battery life. Some users wish for more RAM and express concerns about the price and occasional overheating. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 609 reviews
  • Rated 5 out of 5 stars

    Pc best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a real thing for my daughter since I found her talk to be 2 in 1. It is a benefit for her in her school and projects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refreshing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ability to use all of my Windows apps is amazing. Many of my colleagues want to switch from the iPad to a Surface to stay productive on the road.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Aaron,

      Wow! Thanks for leaving this review. We're glad you found the device to be refreshing since you can get all the full versions of your favorite Windows applications. We hope you continue to enjoy your Surface at home and on the road.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great device for my Regulatory work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I review various permit and legal documents. The Surface Pro allows me to make project and permit changes easily. The response time is very fast.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kevin,

      Thanks for such a kind review! We're excited you are benefiting from the devices speed and ease. We enjoy learning about different use cases for the device, so we appreciate you taking the time to share yours.

      Best,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my time on this Microsoft - Surface Pro – 12.3” Touchscreen – Intel Core i5 – 4GB Memory – 128GB Solid State Drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the full functionality of a laptop in the palm of your hands is great. We use these in various aspects of our business and love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good enough, but when we had a bad out of box experience, Best Buy didn't bat an eyelash and replaced the surface immediately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great windows computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Windows computers I’ve used. Still Mac man but great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Microsoft computer. I shopped around for several months. Found the most help and best deal at Best Buy. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Microsoft Surface. It offers me a variety of options I haven't had available until now and is a high quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got it for my husband and me for Christmas. I haven't learned all of the features, but what I've used has impressed me so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatility and Mobility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th surface device. This is by far the best version. Windows hello works very nicely. Windows 10 everyday becomes even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a year later and I am still surprised with the things I am learning about the pro. This was a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work out in the field and its convenient to take with me and take my pics and email them right away Wish it had LTE capabilities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface lives up to my expectations and all the reviews I've read. Microsoft Surface Pro meets my needs. I bought it do CAD.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that you've been enjoying your Surface Pro! It's great to hear that you've been using the device for CAD; the Surface line is incredibly powerful, and it's awesome to see that you've utilizing it's capabilities.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my daughter who is a STEM major. It is able to run all her high tech programs and the note taking is amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it is easy to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with it. Microsoft Surface pro. been an older adult pass 65 its very user friendly Its light to carry around . I can put it in my pocketbook.. its easy on your eye. and I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a short time and Have not utilized all its functions yet. Bought it for school and really like the pen that you can use with it. Love the streaming of videos for entertainment though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best mobile device ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i LOVE MY SURFACE. I TAKE IT EVERYWHERE. THE DURABILITY AND QUALITY IS SUPERIOR. HIGHLY RECOMMENDED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought one and convinced me that I needed to get one for school. Best investment I've ever made. This thing is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great facial recognition.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard should have been an integral part of the Surface. Huge turn off that it is extra. Also you struggle to define the Surface in use. Is it a Tablet or Notebook? Still can’t define.

    I would recommend this to a friend