Customer Ratings & Reviews
- Model:
- KJT-00016
- |
- SKU:
- 6298137
Customer reviews
Rating 4.7 out of 5 stars with 753 reviews
(753 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Durability4.5
Rating 4.5 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Surface Pro 6's portability, lightweight design, and responsive touchscreen as significant advantages. Positive feedback also highlights its generally good performance and practical size, although some find the battery life could be better. However, a common concern is the product's cost, with some users also mentioning limitations in RAM and USB ports. The finish is another area where opinions are divided.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Expensive but works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't mind spending a lot of money, this is a great computer.
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friendRated 4 out of 5 stars
Works pretty well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Locks up occasionally, otherwise works well. Review entered here
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friendRated 4 out of 5 stars
Surface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device. The usb C would have been nice. You need some adapters.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback of your experience with Surface Pro 6. Your input is important to us, and we are always eager to hear our customers honest thoughts. We hope you continue to enjoy all Surface Pro 6 has to offer.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Performance
Rated 2 out of 5 stars
It was great until it wasn't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer stopped working out if nowhere, spoke to microsoft technicians and they couldn't help me. I'm outside of warranty so SOL. For what it's worth, it worked great when it was working.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Nice Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for college students who require a windows environment
I would recommend this to a friendRated 4 out of 5 stars
Xmas gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a xmas gift. Can’t wait for them to use this!
I would recommend this to a friendRated 4 out of 5 stars
so far good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had issues setting up email, but seems to be fine now
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friendRated 4 out of 5 stars
lap top srface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great but too small don't like how the back comes off
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback. It sounds like you're not completely satisfied with the kick-stand on the back of the device. If you are using this in tablet mode, and you prefer not to use this, we'd like to let you know that this does fold flat to your Surface Pro 6 for easy storage. We'd love to help you get to know your new device. Please feel free to reach out for support here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Performance, Size, Speed
Rated 5 out of 5 stars
Great, versatile machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I travel every week and I'm tired of carrying a laptop and a tablet. The Surface Pro 6 is a great compromise. It is large enough to see the screen when working, but small enough to use as a tablet on the plane. It is light and lightning fast. I needed something that was capable enough to run Office programs, but was still easy to travel with. This really fits the bill. They are pricey, but when you consider it's easy to spend $1,000 on a phone these days, I'd say it's not a bad value. Love it so far.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Darin,
Thanks for raving about Surface Pro 6 to the community! We're delighted to hear this has been the perfect two-in-one solution for all your traveling needs. Surface Pro 6 is a highly versatile, ultra portable, and impressively powerful device. We're thrilled that with this device, you have been able to take big productivity with you on-the-go.
Welcome to the Surface family, we're glad to have you!
Cheers,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Its good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife uses it. I just use it every now and then.
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
I would recommend this to a friendRated 3 out of 5 stars
Not so great as a tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface is fine as a desktop machine but less than adequate as a laptop and not so good as a tablet. Being used to an Ipad the Surface tablet pales in comparison. Disappointed that none of the reviewers even hinted at these problems.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi John,
Thanks for reaching out and letting us know about your Surface Pro 6 experience. We're glad this machine has been a powerful machine to help you accomplish your day-to-day tasks. We're sorry to hear you're encountering some difficulties with tablet mode. We have alerted our specialized care team, and they are prepared to offer you some assistance. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1811309210164.
We look forward to helping you love your new device!
Kind regards,
Jessica
Surface Customer Care
Rated 3 out of 5 stars
Good for a tablet, but bad for a laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard sucks. Don't buy this as a laptop replacement. The surface book is worth the extra money if you plan to use this for more than media.
I would recommend this to a friendRated 3 out of 5 stars
Battery life was bad...returned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the Microsoft Surface because the battery life was horrible. I purchased an iPad Pro and have been much happier.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wish it had instructions!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is first iPad purchased. Previous (decade old) laptop & programs came with written instructions for installing & using. I didn’t have advantage of growing up w/computers at school or home so looking up instructions while trying to learn becomes confusing & difficult. We did previously purchase an expensive tablet 5+ years ago & never figured out “charms”. Husband had Geek Squad out several times; they spent hour each time doing something then left saying “It’s ready to go.” No instructions, nada. Finally gave up on it; never used; use iPhone but felt lost without graphic art & photo editing capabilities for which I spent $1,000’s to use on old laptop but withup system upgrades I needed newer system. I miss developing projects for work & family. Written instructions & references were an invaluable asset for Print Shop, Publisher Pro, Access & others. So I am gradually figuring out steps but patience wearing thin, enthusiasm for new products waning & excitement becoming disappoint in myself & new products. I own multiple expensive printers sitting idle. How depressing to not have children or grandchildren to help 60 year old reasonably intelligent individuals comprehend.
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're sorry you are encountering some difficulties with your new device. Just to clarify, it looks like you purchased a Surface Pro 6, not an iPad which you mentioned in your review. This may be the cause of some confusion. In any case, we are passionate about helping each and every one of our customers discover all the great features Surface has to offer. We would be happy to offer you some specialized assistance from our care team. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: aka.ms/SurfaceCare-us.
We look forward to hearing from you soon.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Performance, PortabilityCons mentioned:Finish, Price
Rated 4 out of 5 stars
Amazing portability, good device, horrible price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device performs more than enough for the average web surfer or student and even adds to that with high resolution (2k), great colors, and multi tasking ability. (60hz, Pixelsense) As expected, it is very portable and can be used touchscreen. However, the tablet mode needs obvious work and unless you are only using the web or touchscreen apps, a keyboard is needed. The speakers are good as well and the kickstand is great. The matte black finish feels it will easily scratch and by other reviews it is confirmed. Games will run okay but resolution needs to be lowered to 1080p first with settings low. Very little demanding games will run great. If you try to demand a lot, it will get hot as the i5 is fanless but it won’t explode. The price however gives terrible value and to get the best value, it needs to be discounted below 900$. Better a laptop than a tablet, a portable laptop. Pros? +Portable +Performance is decently good, not for high graphics or demanding games +Very good resolution +Great colors and speakers +Starts up fast and Windows Hello can do face recognition +MicroSD card slot +Good kickstand Cons? -Hot or warm as you demand from it, may affect the device if constantly heated negatively -Matte black could be easily scratched, shows fingerprints easily -Terrible price until discounted, more terrible when accessories are needed that are expensive -Tablet mode needs work -Limited port selection, no USB-C
I would recommend this to a friend Rated 3 out of 5 stars
Very nice labtop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this labtop so much that I decided to return it and get the upgraded version soon. Very compact and preforms well.
I would recommend this to a friendRated 3 out of 5 stars
Not sure how to rate this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with my Surface until about 2 weeks after I purchased the touch screen quit working!
This review is from Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Carol,
Thanks for taking the time to reach out. We regret to hear you've been having some troubles with the touch screen of your Surface Pro 6. To assist, we recommend trying some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023476.
We sincerely hope that helps!
Kindly,
Heather
Surface Customer Care
Rated 3 out of 5 stars
Surface
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several of these and never had a problem.
I would recommend this to a friendRated 3 out of 5 stars
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot n battery doesn't last long i don't recommend for those reasons
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok tablet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tablet but battery life is short. Excellent quality but still an Apple fan,
I would recommend this to a friend










