Customer Ratings & Reviews
- Model:
- KJV-00001
- SKU:
- 11578539
to a friend
Paper weight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this piece of metal, I suggest throwing it in the trash. I bought the i5 w/ 8gb ram first and the screen would freeze for 2-3 seconds every minute or so. So I decided to upgrade to the i7 w/ 16gb ram. Right out of the box the screen won't recognize touch input. It will recognize the pen for some reason though (yes I have touch input enabled while pen is in use, I'm not a noob with technology), but even though the pen works it will not work in the center of the screen. There is a 1 inch area all the way across the screen that it just will not work. And last but not least, windows software is absolute junk. Last Microsoft product I'll ever buy.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for taking the time to reach out about your experience with Surface Pro 6. We're sorry to hear you've been experiencing some unique difficulties with your Surface device, and we'd love to help. We've notified our team about the difficulties you've described about your touch screen, and they are standing by to assist. To receive assistance, please follow this link here: aka.ms/SurfaceCustomerCare, and use this unique reference ID number we have created for you on your behalf: 1905146610650.
We hope to hear from you soon.
Kindly,
Heather
Surface Customer Care