Customer Ratings & Reviews

Bought this at Best Buy and had issues with the wifi. Would get the occasional blue screen but like an idiot held it to a firmware issue or something so waited and kept updating and kept having the problem. Went to return it but was told I was outside of the return window and that I'd have to take it up with Microsoft. Eventually MS support told me they'd replace my computer and I just needed to mail it to them or go to a Microsoft store. I went to the MS store at University Village in Seattle and got it replaced and am having the same exact issue that I was having before. Just waiting to hear back from MS support again.

My new Surface pro 6 worked great for 1 week. After getting it all set up for my use I went to shut it off and it asked me if I wanted to update and shut down. I said yes. The next morning I got a blue screen with a frown face and a failure to boot message. I tried restoring the computer to before the update but the ignorant automatic repair program kept interrupting. Finally all I could get was a black screen with the Windows logo and nothing else. I took it into the Geek Squad in the Edwardsville store after calling. They said on the phone and concurred at the store that Windows operating system was probably corrupt and they would have to reinstall it. That made sense so I left it with them to repair under the factory warranty. No sooner had I got back from the store than I received a good news bad news phone call stating that it was a hardware failure they could not repair but I could return it since I purchased it so close to the Holidays. I asked if there was a way they could erase my personal information from it and they said no. This makes me very nervous. I have an appointment to pick it up and take it to customer service to return it on Monday.

problem appeared since the first three month, and I was advised by the engineer at the store to wait to send the device until the end of the year.