Customer Ratings & Reviews
- Model:
- KJU-00001
- SKU:
- 6298138
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Surface Pro 6's portability, light weight, and impressive battery life. Many appreciate its performance and the convenient size, allowing it to function well as both a laptop and tablet. The fast SSD and sleek design also receive positive feedback. Overall, users find it easy to use and a versatile device.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed, Weight
Stay Away from The Black! Paint Chip After 1 Week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing that the black paint started to chip a week after I purchased, unacceptable for this price point. The power cord is short and only being able to charge on one side limits functionality. Surfing the internet usually takes up 30%-40% RAM no matter what you do! So expect to always be running at about 60% of your 8GB memory. For the most part I haven't had any issues and the devices performs really well. It only has gotten hot once while doing a system refresh. The device is really beautiful, Very responsive, fast, and lightweight. Not sure if its worth the money at its current price point sense the only thing that has changed is the fact they added a year old processor and turned it black. Easily a 4 or 5 star device if the paint did not chip so easily. If anything changes after a few more months of use, I will update my post.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Joey,
Thanks for taking the time to reach out. We're sorry to hear about your recent dissatisfaction with your Surface Pro 6. We have alerted our specialized care team regarding your experience, and they are prepared to offer assistance. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number; 1812117470176.
We truly value your feedback, and we are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Very cool laptop many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this laptop today and im noticing some slowdowns and cant even watch youtube videos. At first I could but then the audio drives completely failed on me with troubleshoot after troubleshoot. My browser would freeze whenever i attempted to stream any video and this is really unacceptable for a brand new device. Its not as quick and smooth as I would like to and feels just as clunky and even more than my desktop (which had good specs). It may be the microsoft OS that makes this laptop so unreliable straight out of the box but the hardware doesnt seem to aid itself in much ways. What positive things I have to say about it is being able to put it in tablet form, draw and take notes on it, and use it as a normal laptop. Otherwise I wouldn't trust my device lasting 4 years in college and I was hoping this wouldn't disappoint me as much as it did.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you're experiencing some unique difficulties with your new Surface Pro 6, and we're grateful you took the time to reach out. This is not what we expect from our products, and we'd like to assist. We've notified our specialized care team about what you've described, and they'd love the chance to help. To receive specialized care, please file a ticket via this link here: aka.ms/SurfaceCustomerCare, and use this reference ID number we've created on your behalf: 1905069750643.
We hope to hear from you soon!
Best,
Heather
Surface Customer Care
Charger problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband has enjoyed his laptop but after 3 years it's charging cord doesn't work. To purchase a new one it's 78.00. I am disappointed that a cord would go bad. We looked up this issue and it seems like it is a common problem for other people as well. I hope they have addressed this issue with the newer version.
No, I would not recommend this to a friendCame broke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Best Buy order came defective. It wouldn’t turn on returned it for a mac
No, I would not recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this pro6 from Best Buy new and it does not hold up to the battery life as said.best buy told me to contact factory.not happy with product.spend a lot of money for this.NOT HAPPY.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're sorry to hear you're experiencing some difficulties with the battery life of your Surface Pro 6, and we're here to help. To start, please follow this link on maximizing the power of your Surface's battery here: https://aka.ms/AA4r434.
If you need any additional assistance, our support team is always available to help here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care