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Customer Ratings & Reviews

Your price for this item is $899.99
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Customer reviews

Rating 4.6 out of 5 stars with 767 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Surface Pro 7's ease of use, light weight, and responsive touch screen. Its performance is also frequently praised, along with its convenient size. However, some customers express concerns about the battery life and the price point. A few users also mention that the device can get warm during use, and some find the RAM to be limiting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 767 reviews
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Great but doesn’t come with Windows 10 pro!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system itself is great but for some crazy reason Microsoft decides to not provide Windows pro OS with it anymore like the previous Surfaces pro I purchase. What’s the point of calling it a Surface Pro and it comes with Windows 10 Home ? For the price that we are paying for this I expect to get it with Windows 10 pro since most businesses like mine use Surfaces. I had to waste time and pay another 100 dollars just to upgrade it on top of the premium price of this device.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Microsoft surface pro whatever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is nice. It’s way overpriced for what it is. Mid grade cpu, barely any storage, and only 8gb of ram. It’s nice for my use case. I knew what I was buying. I came from a customer built pc that I sold. I bought this as a portable computer meant for light use. Would be great for a student. But I would recommend the actual laptop over this. It’s hard to use it on your lap or somewhere with a lack of space, with the keyboard. All in all, I recommend it if you do your research and know what your buying.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MICROSOFT SURFACE PRO 7

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is AMAZING!!! It’s lightning fast with either WiFi or hotspot I can navigate through the internet with ease. I even use it for sites that take for ever to open with my work computer and get my job done fast!! Is very comfortable to carry and set up is quick and easy, battery life is very long (longer than some other laptops), and I recommend it to everyone. Great investment overall

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Surface Man

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a tablet with excellent performance. Makes my old laptop look like a relic. Nice machine to use and travel around with

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Excellent Surface laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed, light, and slim form factor! Pair with the Surface keyboard for easy conversion from tablet to laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small, Powerful, an Versatile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size with all the power and versatility. It will be perfect for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Loving my Pro 7!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my new Pro 7 for a week now and am absolutely loving it! I purchased mostly as a more lightweight version of a laptop. It's great for what I do for work (military) and travel. Compatible with CAC readers for DoD sites. Oh and One Note with the Surface Pen is amazing! I have yet to unlock all of the great features on my new toy! Extremely Satisfied customer:)

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft did an outstanding job with making a laptop light, slim, and very ready for my everyday tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product to love

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product like it work like new five stars as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ....needed something small and light and I take it with me everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the surface pro 7 is fast, reliable for school, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MICROSOFT-SURFACE PRO 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am up to date with a Microsoft-Surface Pro 7 The speed is so fast. No time wasted bringing up programs. My desire is using it for my Family Tree Maker. I was guided by Rob and Tif in the Lafayette, Indiana Best Buy Store. They are filled with knowledge and helped in Gotti g the right product for my needs. A night thanks to them for their help. I will continue to shop with them....Andrea Larson Fowler, Indiana

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Good got gooder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Surface Pro, and the 7 made it better. Light weight, fast and dependable. Love the extra battery time

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love the Surface Pro 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been pleased with Microsoft hardware products and the Surface Pro 7 is no different. The Surface Pro is very fast. It is my second Surface Pro and replaces a Surface Pro 4. The only issue I have is that it must have set in Best Buy's warehouse for a long time because the software was grossly out of date and took a long time to update even though I have a very high speed connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface Pro 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for handling at home, in the car, and on the go. Easy to use for beginners too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're glad that you love the size and portability of Surface Pro 7. We hope you continue to enjoy using it. Best, Erica Microsoft

  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Love everything about this laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this laptop. Touchscreen, very light, removable keyboard. Excellent product!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you've been liking the touchscreen and lightweight frame of your Surface Pro 7.

      Have a great one,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great laptop tablet combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic laptop at a great price. We love the portability and touch screen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mark – We're delighted that you love the touchscreen and portable design of your new Surface Pro 7. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best of both Worlds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I purchased this product for business use. I am an Apple person bud needed a PC for my business applications. The Surface gives you the best of both worlds, Tablet and PC. It is lightweight and easy to carry. The USB drive, something Apple doesn’t have, is a great convenience. The downfall is that it is so popular that it is hard to find a Microsoft keyboard.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rick – Thanks for giving us your honest feedback. We're glad that you're a fan of the 2-in-1 functionality and portable design of your new Surface Pro 7. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer/ tablet. I love how light weight and portable it is.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of its portable, and lightweight design. We hope you continue to enjoy using your new Surface Pro 7! Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Happy but noticing a couple of quirks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this MS Surface Pro7 Tablet almost 2 months ago after I dropped and cracked the screen on my Surface Pro4. Thus far, I have been very happy. Although, there are few kinks that I have noticed recently. The tablet uses facial recognition software to unlock the device. Periodically, it will say it can't recognize my face and require unlocking the device via pin entry. Whatever is going on that prevents recognition of my face, also disables the camera. I found out the hard way on several Zoom meetings when I appeared as a black box even though my camera was reportedly on. Additionally, over the last 2 days, I have noted on at least 2 occasions that when I try to log back on to my device after a prolonged sleep, that I only get a black screen. I can tell the device is still on because my old keyboard from my original Surface Pro is backlit, but I can't get anything other than a black screen on my device. The only way I can resolve it is to turn the device all the way off and then back on, which stinks if you had been working on something. I had this problem with the original Surface Pro but it seemed to have been resolved by the time I got my Pro4. It appears to have arisen again in the Pro7 version. I am hoping there is a software update that can resolve this quirk.

    I would recommend this to a friend