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Customer reviews

Rating 4.8 out of 5 stars with 428 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the Surface Pro 9's portability, excellent screen, and strong performance as significant advantages. Many appreciate its lightweight design and long battery life, making it ideal for both work and school. While some users mentioned software updates and the lack of a headphone jack as minor drawbacks, the positive feedback on key features outweighs these concerns. The ample RAM is also frequently praised for its impact on application performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 428 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Microsoft pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great for students fast and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Mobile Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and format for office on the go use. SSD can easily be upgraded if needed. The 16GB of RAM is plenty for multi-tasking.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Just as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected. Had to update to Pro but no big deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Surface. Windows 11....is ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Surface. Windows 11 still trying to get use to. Got a good price and deal for Black Friday. My Surface Pro 4 lasted me for so long and I desperately needed an upgrade. Needed something that is a tablet and computer. Does everything that I need.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school runs smooth and is super convenient

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good Performance and look and feel is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of all worlds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Surface Pro for more flexibility when traveling and working remotely. Has full functionality of a PC with the benefits of a tablet. The only negative issue I've encountered so far is that this did not include the Pen. But I wanted a different color keyboard anyway, so it wasn't a big issue for me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 2 out of 5 stars

    You're better off with a laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're better off with a laptop, since windows 11 doesn't support tablet mode (miss win 8). This device does give the name Pro justice since its not powerful, I give it 2 stars because it is very portal and easy to carrier around when I travel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Miss my lighted keyboard --

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Surface Pro -- in reviewing Best Buy ads -- after the fact -- I see other Surface Pro 9"s at an equal price that your sales rep did not tell me about. I definitely miss the backlit keyboard that my Surface 7+ had. Otherwise, I am a happy camper.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Best portable computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need an all in one system that's portable, this one cannot be beat. The price at Best Buy during Black Friday is great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. Worth the money. It functions perfectly as an tablet and an laptop. Loved how portable it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my new surface pro! This is my second one and I'm beyond happy I could get a new one. It runs smooth, I'm able to do what I need to do with it. I run my laser and my crafting plotters all in conjunction with each other without issues so slowing down the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Id buy it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Step up, great graphics and function. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved a lot!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product with a huge savings. I needed only Surface Pro 9 itself, but I couldn't find any better deals. I have not unpacked it yet because it is a gift for another person. But I really love this opportunity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great travel computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dell crashed after 5 years and I wanted something with the same options and the ability to travel at little easier. It works great, but my one complaint is it lags at times, with just having office suite open.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Unintuitive pen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok. Not the greatest computer. The pen was unintuitive compared with iPads pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale, and it's a good value for what you are getting. I like how you can remove the keyboard when you don't need it. Have it for a a week and cannot tell how long the battery will last and if it gets hot. I'm happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Charger mishap.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found product and specs I was looking for with the Surface Pro 9. I also purchase the Pen but was upset that it didn't come with a charger. Had to go back to store to purchase a charger and found it didn't include a receptacle power pack only the cradle for the pen. Again had to return to store for power charger for the Slim Pen 2. Associate should have known to informed me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer ever used!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! Immediately turns on and is ready to go. Our HP took forever to turn on and be ready to use. I had used one of these for work for several years and loved it! Knew the next home computer would definitely be a Surface Pro!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade complete.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Microsoft Surface Pro 6 with only 128gb hard drive, i was running out of space to edit my Insta360 videos. So moving into the Pro 9 with 256gb, I have no problems editing video's.

    I would recommend this to a friend