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Customer reviews

Rating 4.7 out of 5 stars with 907 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro 9 for its overall performance and portability. Users appreciate its speed and lightweight design, making it easy to carry. Some users suggest changing the refresh rate to 120hz. However, some customers have expressed concerns about battery life, port selection, and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 907 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop ive owned! I use it every day for work and have 0 compaints i love how light weight it is and its easy to bring with me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great ultra-portable but so-so tablet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and very portable PC. But wondows is still very clunky as a tablet

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Overpriced, but decent school/work device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting for Microsoft to 1 up Apple and deliver a portable and yet more capable tablet/laptop platform. However, it is equally overpriced and underpowered. Yes it runs windows 11 and can handle most desktop applications. However, if you want to efficiently type out your essay while having some tabs open for research, you need to shell out a few hundred for the keyboard alone (not to mention the additional RAM). There are some cheaper options online and some good sales, however you won't find it in store. With that said, I think the Surface Pro 9 is a good portable device for notetaking, writing essays, and general school/office work. However, overpriced, and underpowered for more demanding applications.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Not as durable for as long as I would of liked.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface has been great up until the last week of June 2024. The keyboard crapped out and now I have to purchase a brand new one or pay $179.99 for Microsoft to repair. The Surface 2 didn’t have any durability issues. It just got old.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro is the best out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Surface Pro I purchased for my daughter who is now a Freshman in college. The 1st one lasted her all through high school and Freshman year of college. Great computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Work Station / School Computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer! This computer is able to handle all my work loads for school and as well as any content creation I do. Very minimalistic, and very small and compact! Absolutely in love with it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expectations Met

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new upgraded Surface Pro 9 to replacr my old one. I had to buy extra things from amazon in order to work with it well, but the device itself is fine. It works better than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Surface Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Surface. It's not a powerhouse PC by any stretch, but it's more than enough for websurfing, writing documents and spreadsheets as well as mid-level gaming. Don't expect it to be a gaming PC though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    surface pro 9-13

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can use the surface pro 9 for school and work and it is so easy to use and I love it and so glad i went with this one and nothing else. the battery on it lasts 3 days

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Surface with great characteristics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface has been exceptional. Great battery longevity and so much better than the 5 year old Surface I had previously. A great sale price and superb Geek Squad help in transferring all my data and setting Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop, works great and is very light and portable. I wish the screen didn’t reflect light as much as it did, but still a great buy nonetheless!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Laptop for college

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughters first year of college. The laptop has plenty of memory, is incredibly light, portable and quick to start up. My daughter is thrilled with the battery life and is exactly what we were shopping for!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Functioning laptop, no ubs or aux plugins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for a few weeks now and I've mainly just been using it for my current job hunt. Works fine right now however there is no plug in for an aux cord or USB, thats the only downside as of right now.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid notebook and fast (3-month review), decent battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product, don’t compare with Ipad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product but not an ipad replacement. This is a different product and category. Look and quality is premium and windows performs well for basic tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this computer for my wife and she loves it so much!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Like a Pro at my Fingertips

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, fun, and easy to use! Ports for peripherals for my hard drive, cd, or external mouse. Love that it connects to my Android phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. I would definitely recommend. You wont regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for on the move or anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had several laptops, tablets, etc. over the years. First surface pro. Like the changes offered on the 9 pro. Like the compactness. Performs extremely well. Nice not to have the heat that is generated on your legs that normal laptops produce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been an excellent experience and lots of help with all of the computers needs I have had. From playing games and helping eith my work needs.

    I would recommend this to a friend