Customer Ratings & Reviews

the camera is constantly malfunctioning. battery life is not as advertised

Best computer I've owned yet! Highly recommend!!!!

Surface works as intended. BestBuy however provided the wrong charger in an open-box item so I do not receive a proper charge and by the time I realized it I was out of the return period.

Microsoft Surface Pro 9 The Good: • Great Portability vs Performance ratio • Ultra-Clear Display with 120Hz refresh rate (Optional) • Sturdy Keyboard and great feeling pen that integrate with the Surface • Quick, Snappy hardware and software make for an overall excellent experience The Bad: • Keyboard and Pen cost extra and are not included. • No headphone, HDMI or SD card port on the device. • Cost of specs vs form factor. So far in the time I have used my surface pro 9, I can honestly say I have been reaching for it more and more, not only to test it out and see how well it can handle anything I throw at it, but because its truly a fun experience. The full power of a computer in such a small, sleek and portable form factor just inspires you to use it. I have plenty of other devices that are close to the size of the surface, but none compared to the capabilities and just overall experience that this delivers. Using the surface to sign into my work environment to work on some of my projects is super cool because its something I normally would have to use a regular computer. I also love having the full power of office 365 at my fingertips because normally its some scaled down version on ay or my other portable devices that I normally carry with me. Since I have gotten the surface, it’s been my daily carry and with it, there’s nothing that I feel I cannot do while being on the road and at the same time I do not even notice I’m carrying it because of the small footprint it has when folded up. Its truly like having a small notepad with you. In the last week I have literally thrown everything I can think of at this device and it has handled it very well. Only in 3 areas have I noticed problems that could hinder the experience of using this device. 1. The speakers have exhibited a static crunchy sound when listening to music and the CPU is under load. I have tried to replicate it and it does seem to happen when the Surface is working hard on multiple tasks at the same time. 2. The windows hello login with face. I have experienced multiple times where I’m right in front of the camera perfectly centered and plenty of light and the computer says I couldn’t be recognized, and I have to use a PIN. This has been able to be resolved by a simple restart of the computer, but none the less it is something I have delt with more than a few times. 3. The Kickstand has some free play in it. This may be by design or it may not be, but for the price point I would think the amount it has, is too much and gives a feeling of, this might be a problem in the future. Without the kickstand I have to say the device is simply not the same device. You would lose the ability to use this as a computer with the screen propped up in front of you while you use the keyboard. The Pen on this device I have to say I was skeptical about because my experience in the past just hasn’t been that great, However I can say it’s a pretty good experience. Microsoft did a good job with the pen. Its comfortable in the hand to hold and has haptic feedback that makes it feel as if you are actually writing on paper with that little bit of resistance you normally experience from tip to paper. It has customizable buttons that you can set to open different applications and has great battery life as well, though the design of the keyboard type cover is another amazing this because the pen neatly and magically tucks inside and disappears when not in use. You will always have it with you when you need it. The Keyboard type cover as mentioned above is one of my favorite features of this computer and honestly if this wasn’t done correctly the entire experience would be different with this computer so I feel if they didn’t get this right, the device would of suffered greatly. You see there are so many devices on the market that offer this computer and tablet convertibility while also trying to do it in a small form factor. But because of the way the surface type cover interacts with the device itself and the end user, I believe its what makes this such a nice device to use. I truly love it and while I am typing on it now, I cant wait to use it for my next task. Gaming A lot of users will wonder how gaming on the surface pro 9, can it handle it and what’s it like? I have used it mainly with the included XBOX app and I have streamed games from the cloud using Microsoft’s cloud gaming feature and everything on that has worked perfectly. The games load fast and are fast and fluid. I have also downloaded some games right to the Surface HDD and played them and again games like Need For Speed and Call Of Duty WW2 have played fine with only small hiccups in framerates, the overall experience has been good, but because the surface is using integrated graphics your only going to be able to push it so hard when it comes to gaming. Its very fun still. The Surface Pro 9 has so many features that make it a cool device. The magnetic charging adapter is nice and has a LED light on it to tell you when its charging and connected to the device. The Refresh rate of the screen can be set to 60 or 120Hz, depending on how much battery life you need, I would say leave it on 60Hz if you need to maximize time away from the charger and 120Hz if power is not an issue. The 120Hz setting I have to say changes the entire experience. The screen is like liquid and is pleasing to the eyes. The Surface Pro 9 has the latest in wireless technology featuring Wi-Fi 6E 802.11ax and Bluetooth 5.1 The wireless experience has also been great. The device is super snappy opening up webpages and browsing. Its never skipped a beat so far. I’ve also connected via Bluetooth my Xbox game controller in order to play the games I have mentioned and pairing that device was fast and painless. No complaints in the connectivity department until we get to the ports on this device. Where I feel they should of left some things is when it comes to the Headphone jack and the SD Card reader. Both ports take up very minimal space and being that they did not change the form factor from the 8 to the 9, I do not see why those ports were removed as I know a lot of people were not happy with that decision. I feel like people still use headphones with wires, especially when it comes to audio accuracy projects, wireless just isn’t something you use when your editing audio or video files with audio for a project. I also feel a lot of photographers could use the SD Card slot while they are on the go. Yes you can fix this by using a dongle but its one more thing the end user needs to remember to bring with them. So to wrap things up, I just want to say I think this device is awesome, and I believe it will be my go to daily carry for the future. The small things I mentioned above could all be better, but everything in life is going to have an upside and a downside. In the end I believe this device is fun, useful and unique. If your in the market for one of these devices, I say give it a try, you might just love it!

Never compketed the installation. Contacted them and never called back or followed thru. Manager of store was unresponsive. Spoke to Geek Squad Supv. too and she never followed up as promised. We will dispute their charges, not substantiated.

Didn't like the device. It is constantly freezing the screen and it takes more than expected time to load information. I bought it after an internet review pointed it as better then the ipad, and I regret the decision.

Not compatible for work , too much lag as the software gets updated.

Battery lasts 3.5-4 hours max and gets very hot to the touch. I like the functions, however.

Love this tablet. Works seamless as a laptop alternative. Highly recommend to buy the keyboard accessory.

I went through 2 surface pros in 2mo and cont. to have the same issue with wireless adapters and getting disconnected from the internet while trying to work. Had to call Microsoft 20 times to help fix until the adapters completely disappeared from the computer. Microsoft has terrible service, wanted to replace with refurbished on my new unit. Returned and I bought a Mac instead.

After having a Surface Pro 2, im enjoying the Surface Pro 9 display screen. Although the key board does not light up, big bummer!

Love this tablet. I've had the Pro 4 since Sept 2016, time to upgradecto a new computer. Sapphire Blue. Love it

Connects to hot spot but cannot work on it. No cell service is a negative. Wish I’d returned it sooner.

Can’t say enough about how much I like these Surface Pros. I bought the original one and upgrading to this.

Working well for my daughter. She is using it for school and loves using the very responsive pen to draw.

Let me begin this review of the Surface Pro 9 with my initial impression of the packaging and appearance of the device. The packaging is typical of other Microsoft products that I have had, and by that I mean it was very good. The box was sturdy, and not damaged in any way, and neither was the tablet. No parts were missing or damaged. I saw no scratches, dents or other surface (no pun intended) problems. There are no dead or stuck pixels. I have to state here, that any comparisons that I make to this device, are made in relation to the Surface Pro 7 that I also own. I believe this new Pro 9 is a very nice and worthy upgrade to the Pro 7. I really like the large 13 inch screen real estate, with its great image quality, high brightness, and 120Hz refresh rate (which by the way was set to 60Hz initially). The speaker quality is excellent, with good clarity and punchy bass. The volume is good and somewhat higher than most tablets. On the slight negative side, there is no headphone jack, which is very common with much of todays high end tablets and phones. The initial device set up procedure, including Windows and app updates was completed in about an hour and 15 minutes. Later, I transferred approximately 75Gb of data including MP3s, videos, and photos and this was done in about an hour. My normal use for the Pro 9 consists of internet browsing, YouTube and other streaming video and music services, viewing and editing photos, listening to MP3s, etc. I am a casual gamer, and I am a non-professional, retired individual. I say this to let you know that I believe that most users will find the Surface Pro 9 an extremely fast, smooth performer and capable of most anything the average person needs.

Perfect laptop for my wife and her work. She had this before and it continues to be a good product

Every is good but only issue I have with this is technical issue I only had it for 4 month

Having owned a couple of Microsoft Surface products in the past, I kind of knew what this item would be like, but, after using it for a week, I have been pleasantly surprised at how its more like a "laptop" than it is a "tablet" Starting it up, I was greeted by the familiar windows screens, and, I dont recall my previous Surface Products actually having a "normal" version of windows on them... I didnt think that these things were powerful enough to run a "real" OS on them, but this thing is definately the exception to that rule! Screens change smoothly, apps load reasonably fast and work as expected, and, setting up things like network access, printer useage, office apps, multiple web browsers, all went as smooth as they would have on a similarly priced full blown laptop. Sure, there arent alot of I/O options here, and you will need a usb c hub to easily connect alot of the peripherals you might want to use with it, but, when used with the optional keyboard/pen combo that Microsoft offers, this is a surprising able device. The charger is kind of weird, but all Surfaces have used this type of charger, but the display is bright and clear, the touch screen is responsive, and, if you dont like the weight of most laptops, and you dont need a super powerful machine for your traveling workspace, the surface may be the perfect laptop replacement for you. Just make sure you grab the optional keyboard/pen combo to make your useage alot more enjoyable!

Bought for my wife for Christmas. She loves that she is able to design things