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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 906 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very happy with it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to go back and mearn japanese. Granted I don’t use it for any heavy tasks, so I haven’t had issues

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend this for students in college it’s very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size for travel. Screen colors and resolution is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use for school work, pretty light and fast. Does what I need notes, drawing, browsing etc. Webcam is pretty nice. I also use it as a tablet to watch shows it’s portable and quick accessible. Battery life was a little disappointing but still not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it is exactly what i wanted extremely portable perfect for school

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE: Microsoft can leave you disgusted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Surface Pro top of line and after a few years, the battery started swelling so much that now the keyboard and mouse are problematic. Touch screen and computer are otherwise fine. Geek Squad said they cannot help even though purchased at Best Buy but gave me # to call Microsoft. Microsoft support suggested it was my fault, but this laptop has been babied. Because it is now out of warranty, Microsoft takes no responsibility, offers no support - tough luck...not even a sorry or coupon toward replacement. I have purchased a lot of laptops and electronics where the manufacturer has supported its devices or at least suggested a solution, but this is a first - disgusting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 9 is a great computer! it handles well, is responsive and looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SurfacePro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Windows 11. Took some getting used to, but great surface pro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft laptop,tablet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tablet laptop very functionally, good price. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Faster & Lighter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast comparing to my old Surface Pro 7. Love the ready within hour service that provided by BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so cute efficient and portable. Great for students. Must get keyboard with it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have purchased this before the iPad Pro so I can run full programs instead of apps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent laptop, the price, the color, easy to used

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is very pleased with her computer so far. Very user friendly for set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go and work or streaming movies/ shows

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Graet traveler

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick, fast, responsive. Just what I needed. Can't go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my research on what laptop to get and this is the perfect one for me! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp new Pro!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp new Pro! Really enjoying the new Pro from the earlier models. Finally broke down and bought a new model without any regrets. Had to get use to touch buttons in different locations, however overall a great purchase! Has a sturdy feeling over early models that it will last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Change

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the way it looks and the how it stands on the desk and able to adjust according to you eye comfort. The only thing I disliked is the device heats up so fast, not sure if its doing because I am working on it connected to the power or just the device. Its connectivity is very fast< I am excited to use if for me google meet this Wednesday. ( Heating issue, please explain )

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Microsoft New Surface Pro 9 Slim

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Presentation is Awesome!! A Highly Requested Grad gift!! We will give it to him tomorrow !! We need a little more time to gauge its Actual Performance!!!

    I would recommend this to a friend