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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 906 reviews
  • Cons mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Camera is not reliable - requires constant restart

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this is not reliable. This results in having to restart the device often. I bought this to help me work remotely. The camera issue has been a burden and made my work more challenging because i need to restart the device before any vodeo meeting just to be sure it works.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for students, light, practical, and friendly for use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is an attorney and she loves Goodnotes for taking notes. She used to have an ipad but now that Goodnotes is available for windows she loves this laptop since its now an all in one and not limited to just one app like the ipad was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for first year college students

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device the style and geatures are prefect for me for my freshman year of college definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    jr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good looking device stands out using in a retail store quick acting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, slim design

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great as a laptop. The software is a little weird when trying to use it as a tablet but it works. Just probably not ideal if your main goal is tablet use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase and was a good first laptop for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this on the go and its great for surveys!!!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best completely satisfied a bit overpriced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this surface pro!!!! Would buy another one if

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device, poor delivery service from BestBuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchase I ever made. Super easy to use and amazing quality. The only issue was with BestBuy who failed to deliver my product on the first and second order.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as durable for as long as I would of liked.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface has been great up until the last week of June 2024. The keyboard crapped out and now I have to purchase a brand new one or pay $179.99 for Microsoft to repair. The Surface 2 didn’t have any durability issues. It just got old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer this is my 3rd Microsoft computer and will continue to buy. My son have one I use mines for work for the past 7 years and never had a problem the one in giving a review is my son computer he use it for his high school classes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very great computer. Works every well and it’s easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Microsoft Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this now since April 2, I really like this. The screen, volume, and performance are all pretty. I also very quickly got used to the convenience of it being detachable from the keyboard for my workflow. The one con is the battery life could be better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The surface Pro 9 is just amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife works as a pharmacy sales rep and uses this tablet for everything she needs to do. Its literally a laptop but in tablet form that is just amazing. She bought office for it to use word and excel and with bluetooth she connects to the internet using her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All you need, all the time.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a surface and I’ve gotten older and on the go more and more it has been my sidekick. Whether to get it out real quick for an order, or pulling it out and doing an assignment for my masters. The versatility and power is unmatched.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good but overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot different Avs tricky compared ti chromebook. Expensive fur what you get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - Surface Pro 9 - 13"

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Perfect for the work that i do. Great processing speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Nursing School!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! I had the Surface 3 when it first came out but wanted to upgrade when I started nursing school and I couldn’t be more happier with my decision.

    I would recommend this to a friend