Customer Ratings & Reviews

wife loves her tablet great for work and school at home

Awesome product. Perfect for school and love the tablet feature.

It’s awsome and best price in Best Buy! Must recommend

She loves it. Perfect for photo editing. 10/10 would recommend

Bought this config initially and was excited to carry around a slim pc around but was kind of disappointed. Don't know if I got a bad unit but it was very sluggish and had bad ghosting even after changing alot of the settings, ended up returning it and upgrading to the 16GB version.

Amazing tablet and full of functionality for a college student

Should get kore recognition if being top laptop. Def recommend

This is the absolute worst laptop I have ever owned. It is incredibly overpriced and absurdly underpowered. Everything crashes on this laptop. It's not good for anything other than surfing the web and preparing documents. Don't bother trying to do anything more than that. I bought this because I thought it would be the best machine for running things like Microsoft Project and other software I use for work. Software like Zoom and Logos Bible Software do not work on this.

The device is excellent, the support I got was outstanding.

I love it!… best decision. I do wish the pen came with it!

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I dont care for the Windows 11..and dont like having to be online to use the office software.

Had 3 issued to me for work and they all were great until the battery became swollen and dangerous on each one. First one was replaced by Microsoft. 2nd was past warranty period. 3rd was refunded by Best Buy and I purchased a Lenovo.

Works great for school and easy to carry around for use.

First impression: My first impression was with the packaging. It was excellent packaging, very well protected with reinforced cardboard molds for the tablet and strong, thick, attractive cardboard outer case. It comes with the tablet, power supply, and a quick-start guide. It’s somewhat minimalist, but I really like that. I recently got a camera that came with 9 different guides in numerous languages. The packaging is the type you would expect from an expensive tablet/laptop. My impression of the Microsoft Surface Pro laptop is that it is a very well-made laptop. The aluminum body feels solid, and the stand is firm and stays exactly where you place it. The power and volume buttons are firm without any play. Specifications: The Surface Pro 9 comes with two USB 4.0 ports and one Surface-type power port. The only two buttons are power and volume control. Mine came with a 12th Gen Intel i5 @ 2.50 GHz CPU, 8 GB of RAM, Wi-Fi 6E with 802.11ax compatibility, Bluetooth 5.1, a front-facing camera with 1080p full HD video, and a 10.0MP rear-facing autofocus camera with 1080p HD and 4k video. The display is a bright 120 Hz display with dynamic refresh rate. It does not come with a headphone jack, but that probably won’t be a problem for most people with Bluetooth. All my headphones and earbuds are Bluetooth. Setup: Setup was just like any Windows 11 setup. I simply followed the Windows 11 initial setup wizard and connected it with my Microsoft account. I was up and operating within 10 minutes. After setup I changed the host name, added a different theme from the Microsoft store, installed my antivirus software, and then installed my favorite utility installation program, Ninite. After all my apps were installed, I checked Windows updates one more time, and I was ready to use it. Performance: This tablet is fast. The Intel i5-1235U CPU does a very good job with both general computing and business software. It is extremely responsive from bootup through heavy usage. I loaded up the tablet by opening 10 Chrome tabs, Teams, Outlook, Davinci Resolve video editor, and other programs. The memory usage was above 90%, but then Windows 11 suspended the UWP process group which brought it down to 88%. At 88% memory usage, there was no noticeable change in speed and responsiveness from when it first boots up. Bootup time from power off to full power up including login is 10.14 seconds. File transfers are also very fast. Copying large video files from a USB 3.2 USB drive as blistering fast. And moving them over the Wi-Fi 6 connection was also incredibly fast. I didn’t get numbers, but I transfer data every day, so I’m accustomed to transfer speeds. I ran a few drone simulators, mainly Liftoff and DRL, both trough Steam. This laptop did an excellent job running those simulators. I toned down the performance a little, and the Microsoft Surface handled it beautifully. Audio on the Surface 9 Pro is quite good. It has Dolby Vision IQ with Dolby Atmos, and the speakers are in the lid at the top and sound really good for such small openings. There isn’t deep bass, but I didn’t expect any at all, so that is a plus. And the top firing speakers actually help the Atmos. I really like the magnetic power adapter. The magnets are strong, so it doesn’t come loose easily at all. Plus, it is very close to the lid, and that helps keep the connector from getting snagged, knocked out, or even broken off like typical power plugs. Plus, it can be plugged in either way, which is nice for a hybrid. Battery life is very good on this tablet. I’m not sure exactly how many hours it has been running, but this is the first charge, and I am only at 33% after 3-1/2 days of use. Conclusion: I’m an IT engineer, and when the Microsoft Surface first came out, I really wanted one. On release day I went to a Microsoft store and looked at it. At that time, I chose not to buy it, not because of the cost, I didn’t think it wasn’t worth it. The Microsoft Surface has come a long way, and today I believe it is worth the cost. It is a fast rugged, aluminum-cased tablet with an i5 processor, USB 4.0, Bluetooth 5.1, Wi-Fi 6, and an external keyboard/pen as an accessory that makes it both a tablet and a laptop. It is lightweight and easy to slip into a bag or briefcase, and the external keyboard acts as a screen protector if purchased. Battery life is outstanding, much better than my other laptops. The Microsoft Surface Pro is not cheap, it’s pricey compared to a lot of laptops; and the keyboard and pen are not included. But the surface is smaller, lighter, faster, and easier to carry than most laptops in its price range. If you are looking for a convertible tablet/laptop, whether for home use or business use, I highly recommend the Microsoft Surface 9 Pro.

Love it. Love it. Love it. Surpasses apple 10xs and then some.

Videos look great on screen. But battery life will not get you through an entire day. Also, it stopped connecting to my Canon R40 scanner. Last thing--the surface pro struggles to switch from tablet mode to laptop mode. I wanted to like the Surface Pro 9, but it has too many bugs to be useful for a small law office.

Great computer and is awesome on to take on the move

I love my surface! Great laptop for medical school.

This is my first surface pro. It does everything i need it to and is quick to turn on. I am an attorney and need something fast and reliable and so far this delivers. The keyboard and pen add on is definitely a must!