Customer Ratings & Reviews

I enjoy having this surface pro, especially if you get the keyboard with it. My main issue though is that this feels a lot more like a cross between a laptop and a Chromebook instead of a tablet. The only close resemblance to a tablet for me is that this is thin, touchscreen, and easy to use with or without the keyboard. But what it lacks is having apps that are for mobile devices on it at the moment. You can look up some and download. But other apps, or mostly other games such as COD mobile, PUBG mobile, etc. are not available for this. I personally would have loved to see this have its own OS like iPad, that would be recognized as a tablet and have devs release games that you find on other tablets for this. Or at least have the Microsoft store have a page dedicated with games that are specific for this. Another gripe I have is that it only came with a USB cord to charge with. It did not come with a power block for it. They have a 45watt block you can purchase but I feel that should have just been included with this. It also only has 2 USB-C ports and both on the same side. No other ports for it. No audio port, or even HDMI port. I would have liked to see at least 3 ports personally and at least 1 on each side. This way one port can be used for charging and still leave you with 2 ports to use for whatever you might want. Like I mentioned before, pair this with the keyboard and have a more portable, compact laptop alternative. That said, I feel they should just have that already included. Battery life was not bad on this. If doing things constant like other devices, it lasted a couple hours. But this can last a lot longer depending on settings. You can dim the brightness down, turn things off such as wifi, BT. etc when not needed to extend the battery life. But there are a few things that also impressed me. I had an older model before, so I was a little skeptic to get this. My job also uses an older model and also has the same issue, and that issue was that even just idling, it would get warm to the touch. Even worse when you would run programs. This seems to stay cool so far. Along with staying cool, it does not get loud. I am impressed now but will see how this may be in the future with time. But for now, already much better than the older model. I like that it is lite but also feels durable. Easy to pack and go and set up quickly. For reference, I have a gaming laptop. I have to take that out of a bag along with a cooling pad and its power cord. Plug all of that in along with my mouse and whatever else I may want to get it up and running and playing games then when done pack it all back up. This can take 10-20 min. altogether. With this Surface Pro, it takes a few seconds to pull out of a bag, another couple seconds to pull the small 45watt charging cord/block. Plug that into a wall and into the Surface Pro and power it up. Reverse that to pack. only a couple min. total. Most of the time, you won't need to plug it in. It also has a spot on the back to store the pen that comes with the keyboard. It is a strong magnet, but more on this in review for the keyboard. Overall, if you are looking for a Tablet that will play those mobile games like cod mobile, I would not get this. If you are looking at a more compact laptop that is easy to take around with you, then I would suggest this with the keyboard. For a basic laptop, I feel this is a better solution as it is a lot easier to set up, use in bed, or whatever you want. Especially if you do not mind the smaller screen. One last thing to talk about, this has copilot with it. This is similar to ChatGPT. I am not a fan yet for it, but I know coworkers and others seem to like it. You can set this up to have it remember everything you do or not. You can hold a conversation with this; have it look things up with just talking to it etc.

I’d been intrigued with the idea of a Windows tablet for years. I’ve tried Netbooks, PDA’s, and 2-in-1’s, but none of the form factors seem like it ever worked in the way I wanted. Either the form factor was too clunky, the system wasn’t powerful enough to power the tasks that I needed to accomplish, or the battery life was pitiful. When the Surface Pro 11 came out, it definitely had my interest piqued. The 13” design with the fan slit on the back was getting really close to what I was looking for, but still wasn’t there. Then they released the fanless 12” version. Although it may seem that the changes they made between the 11 and the 12” version seem subtle, I think those changes placed this tablet exactly where it needed to be. The 1 inch reduction seems like it made a big difference in portability. It feels comfortable to take around and use as a tablet with pen or big enough as a laptop. The fanless design is fantastic and lends to portability without creating problems. I haven’t run into instances where the tablet overheated. Generally, it runs fairly cool. I have a more powerful laptop dedicated to heavier tasks, but the battery drains on it so quickly. Having this tablet is nice because it provides for when I need portability and longer battery life for easier workloads while I can still fall back on my main laptop for heavier workloads.

The Surface Pro 12" Copilot+ PC is a powerhouse that redefines versatility and performance. Whether you need a tablet for creativity or a laptop for productivity, this device seamlessly transitions between both, adapting to your workflow effortlessly. I think it is the best of both worlds especially if you do not need a on of computing power. Its 12" PixelSense Flow touchscreen delivers an immersive viewing experience with brilliant image quality, making everything from streaming to design work look stunning. And with up to 16 hours of battery life, it keeps up with your day without needing constant recharges. One thing that I wish it came with is a charging block, it only comes with an USB-C cord. What truly sets this device apart is its AI-enhanced capabilities powered by the Snapdragon X Plus processor and Hexagon NPU. From Recall, which lets you search across time to find content, to Live Captions for instant language understanding, Surface Pro is designed to boost efficiency and streamline tasks. Creatives will love the ability to express themselves with touch, voice, and the Surface Slim Pen, while professionals will appreciate the Surface Pro 12" Keyboard, which turns it into a full-fledged Windows laptop with an ultra-responsive typing experience. The pen is a great touch and I found myself using more than anticipated. The thoughtful design and color options (Violet, Ocean, and Platinum) allow users to personalize their device, while features like two USB-C 3.2 ports ensure fast data transfers and easy charging on the go. Plus, the iconic 165-degree fluid kickstand adds even more versatility for any setup. Security is also top-notch, thanks to Windows Hello facial recognition, eliminating the need for passwords while keeping your device safe. Whether you’re looking for a device that enhances creativity, productivity, or AI-powered efficiency, the Surface Pro 12" Copilot+ PC is a game-changer. Highly recommended!

Windows just sucks with their touch experience. Its also a lot bigger than I expected, for a 12" device. I tried getting linux running on it, and got to the "Try or Install" screen, but the proprietary keyboard doesn't work, so I just took that as an omen for what is to come.

Product was received broken and defective. I requested a replacement and was told that it would arrive the following week. It did not arrive, I called and was told that they issued a refund instead of replacing the product. I was transferred and hung up on. I called again & I requested a replacement a second time and they refused to process it at the original purchase price. This is a Best Buy issue.

Microsoft should really stop making tablet-laptops. I thought switching to arm will help them,but it is the same as before. Problems with touch-screen, poor performance, gets hot in seconds. This thing should cost no more then $250

I knew out of the gate, before it even arrived, that this would not be able to earn more than 4 stars because Microsoft moved back to a proprietary drive system internally that cannot be upgraded or replaced. And then upon arrival, I found they REMOVED the surface port completely from it, so I couldn't use my Surface Dock 2 if I wanted, or any of my surface chargers. And without the surface connect port for power or docking, having only two USB C ports feels a bit limiting since one of them will be power much of the time, leaving only that single port left for use. And oddly, this is the first Surface I've purchased without an included charger. I assume they figure everyone by now has some type of USB C charger, but still, seems like a bit of a missed thing at this price point, especially since you'll likely be buying the separate keyboard as well. It just feels like they're leaving TOO many things for end users to have to purchase separately. With the 12" model, they also removed the ability to dock the pen in the keyboard as I've been used to. I have never been a fan of it sticking to the side of the surfaces (as with previous ones I had, the original, the Surface 4, and such). I don't know if it was on the Surface 7 or Surface 9 that it started storing in the keyboard. But even my larger 2024 model Surface Pro 11 snapdragon has it and the "better" wireless keyboard. When you can have it stored inside, protected, there's little chance of it being knocked off going in or out of a bag, or even just walking around. I've had to replace a few pens in my day, and I've often had to go back to where I was parked in a parking lot or back to a client site and wander my path to try to find where my pen fell off. So if you get a pen for this, make sure to pay attention to it, they're REALLY easy to lose... The unit itself is as slick as all Surface Pro units are. Thin, lightweight, smooth and elegant. The screen is great for touch responsiveness, whether fingers or pen. I've been doing MS touch screen devices since their first Windows XP Tablet Edition device came out back in 2003 or 2004. I have even won some Microsoft MVP awards in the field, so I have experience with almost every brand's version of a touch screen Microsoft Windows computer for more than 20 years now. And whether it was Gateway models, HP models, Dell models, or any others I've used in over 2 decades now, I've never had a more consistent, smooth, reliable experience with built in computer touch screens as I have with Microsoft's devices. The pen works wonderfully, and the palm rejection they have is still among the better of any others I've tried. I almost never have any issues when using the pen, whether for note taking, highlighting, or sketching. And the fact that it charges while docked has always been a feature I liked. The screen looks crisp, has great viewability from high angles. It has the same 10 point touch recognition as the other Surface models, so there was no scaling back on the touch input for this smaller model. But the density of pixels is less than the previous models, and it has a lower refresh rate (only 90 Hz). Depending on your needs, these things may impact your use. The smaller 12" model here also lacks an option for OLED as my 13" model has, so that is noticeable when I'm dealing with them side by side, but it isn't as noticeable when it is simply on its own and being used. The screen here for my needs is great even in the base non OLED version. USB speeds for my installer file that I use on all my computers for things I install were fine, about 690MB/s from my USB C SSD drive I keep the files on. And copying and moving that 17GB file around the drive was quick, as was extracting it. While it uses a different type of drive than my Surface Pro 11, for the things I'm doing daily, I had no noticeable changes good OR bad. It was right where I expected it to be performance-wise. Boot time - since they released the 11 Pro with the Snapdragon everyone touted it as quick and fast. But I've always been disappointed in how SLOW it booted, and it's the same complaint here. Slow to boot, slow to shut down even brand new out of the box before I install anything. My Surface Pro 9 could go from hitting the power button to getting through Windows Hello facial recognition and to my desktop before these Snapdragon ones even get past the BIOS POST image... But they are fast once you have it up and running, so that's just the price to pay. For those of us who like the form factor for carrying with us to meetings or client sites, this is every bit as great as us Surface users are used to, and a little better. Since it doesn't have the standard brick with the surface connect to charge, if you carry power with you, it will be any smaller USB C charger, maybe just a small wall wart with sufficient power and a USB C cable. Smaller bag to carry things in for those on the go. And since these Surface devices with the Snapdragon are so incredible with power consumption, you may opt to leave the charger out of the case and have nothing but the Surface. I have Wifi 7 at my house, and had upgraded my whole physical network to 10GB ethernet, so this has the same excellent file copy speeds on my faster wireless as my 13" Surface Pro 11. Since I have an 8 bay Synology NAS with a ton of data and files on it, the wireless speed is a critical factor for me. I'm glad to see they kept this on par with the larger version, and didn't go with a less expensive, slower wireless chip in it. Kickstand is as useful as it ever has been, great ability to get the angle you want. And it's solid and stable on it. The sound is surprisingly not as bad as one would think for such a small device. Granted, it's not on par with my 18" Rog Strix gaming laptop, but for a small device like this with such small speakers, it's far less tinny than one would expect. The glass is as much a magnet for fingerprints as ever, but it's easy to wipe clean with a microfiber. The downside, as always with Surface models, is lapability. You can't simply sit on the couch and toss one of these on your lap as you can a standard laptop with the weight in the base. That was a big issue for me years ago when I first started using them, but I've since adapted. If you've never used a surface before, and require easy use on your lap, make sure to take the form factor into consideration. You may need one of those lap desks. Some third party companies made heavier keyboards that would clamp onto the bottom of the surface and connect via Bluetooth and it would sit and balance as well as any laptop, but I've seen various results between my trying it and others. This model is apparently completely fanless as well. I really almost never hear the fan kick in on the 13" model, it's always been quiet, but this one will always be that way. But they default this to power efficiency mode even when powered, which means not as snappy out of the box. The front webcam was also downgraded to a 1080 webcam, although it still fortunately has the IR feature and can support Windows Hello (which has worked flawless for me so far). I remember when I first tested my 13" Snapdragon for battery life, using an RDP session that was connected via wireless, and having my mailbox open with Outlook checking three mailboxes all day, and being totally blown away that I got two full work days out of it without charging. This one is a smaller battery of necessity due to the form factor, but it also doesn't have the power hungry OLED. So I was disappointed when I ended up with about 11.5 hours of total use spread out between three or four days with no charging, doing random activities like PDF and mail and remote desktops. I expected less due to the smaller capacity battery, but had hoped for more than this considering the simpler screen. Both were kept about 50% brightness during the testing. But still, 11.5 hours of real use to me is better than I ever managed with my Dell Inspirons or my HP Spectre X360s. This is a great entry level device in the Surface line for people who don't need the local disk space that you can achieve with the larger 13" models. And if you're going to get a keyboard at some point, I prefer the 12 inch version of the keyboard on this as well, especially how it closes without that lip around the edge of the keyboard. And for people trying to decide between some of the various iPads and a Surface Pro, this gives another option and a better price point without sacrificing TOO much to do so. It's an eminently usable system that will be more than enough for a large portion of the computer users out there. It's worth checking pricing though, since not that long ago, the more powerful and feature rich 13 inch cost as much as this smaller one due to a sale they had going. And don't forget that most people will end up having to buy the separate keyboard, so the price will go up a bit, especially if you add a pen as well. So comparing the base price of the surface pro vs another laptop isn't quite apples to apples...

I hate this thing. Need to return it. Not worth the $.

Great alternate to a desktop. Definitely get the key bored. Wasn't aware only 2 usb-c ports

The Surface Pro – Copilot+ PC – 12" Touch-Screen tablet computer is a very capable productivity and creativity device. It comes armed with a Qualcomm Snapdragon X Plus processor, 16 GB of RAM, and 512 gigabytes of drive space. The built-in display is LCD and has a native display resolution of 2196 x 1464. It has a front and rear facing camera, and supports facial recognition. There are 2 USB-C ports onboard. They are USB-C 3.2 and DisplayPort 1.4 compatible. WiFi and Bluetooth are built-in, and WiFI is WiFi 7...The latest and greatest. So it's pretty future ready already. This is an ARM based computer, so don't think you'll be installing just anything you want onto it. You certainly won't be doing any gaming on it. This device is probably best used as a productivity or creativity device. The Slim Pen stylus, sold seperately, gives the device 4,096 touchpoints and makes for a great drawing pad for the creative types. It would be really easy to carry this 12" device around to take handwritten notes, make sketches, or even do some art on the go. The display is a 12-inch PixelSense LCD with a native resolution of 2196 x 1464, and a pixel density of 220 PPI. The refresh rate is 90hz and the display brightness is 400 nits. You're not going to be watching HDR movies on this display, but you certainly will be satisfied with other uses. Built-in Copilot+ paired with the Snapdragon X plus gives you 45 TOPS of Neural Processing power. This enables for some of the more advanced Copilot functionality to be leveraged and processed locally on the device granting you more privacy and performance. I think this device will make a great work or school tablet and is super light and easy to transport. I would highly recommend it for these types of uses.

If I can give NO STARS I WOULD! Best Buy and Door Dash unfortunately work together. So the Door Dash Driver STOLE my computer out of the box in front of my house and BEST BUY AND DOOR DASH WONT RETURN MY $2,000!! DO NOT TRUST THESE 2 CORRUPT COMPANIES!! They don’t care about the customers or their hard worked money!!!

I’ve been using the Surface Pro for the last week, and I’m fully satisfied with the entire experience. I work in broadcasting and my primary device is a powerful desktop setup for video editing. While this is great when I’m in my office, it can’t fill the need of a companion device - something I can take with me to meetings, off-sites, and to the coffee shop. If you’re in the same boat as me and need a “second” device to help you be more productive, I don’t know that you can find something better than the Surface Pro. The switch to an ARM processor was a fantastic move by Microsoft - the battery life is insane. While I don’t have the screen on all day and haven’t timed out how long it takes for the whole battery to drain, I’ve gone 2 entire days in between plugging it in twice this week. From my workflow, the processing power is plenty quick as well - no sluggishness whatsoever within Teams, Office 365, Edge or Chrome, or working with multiple windows open of our software to control other devices remotely. The speakers are impeccable - some of the best I’ve heard on a portable device - and the screen is gorgeous. Colors are vibrant, blacks are black, and it gets plenty bright enough to bring it outside in the sunlight. The only minor quibble I have with the Surface Pro is the placement of the USB-C ports - both are located on the right side, and it really would be best to have one on each side for more flexibility. Thankfully, it charges quickly and can be done overnight and you don’t really need to think about it during your work day. I’m very impressed, and I think this little machine is going to be my co-pilot for a long time to come.

Let me start off by saying that this is the best Windows tablet that’s ever been made. Period. It’s still not perfect, but I’m extremely happy to have an alternative to Android/iOS tablets. What I want out of a tablet is to have a media consumption device and a larger screen for more demanding games. The new Surface Pro 12” excels at media consumption. While it’s not an OLED display, LCDs have come a long way and this is an exceptional one. Microsoft never skimps on the display. The speakers have excellent depth, range, and volume. In combination with the built-in sturdy kickstand, this is an excellent around the house entertainment device. It also excels as a tablet by having exceptional battery life and being fanless. Despite this, it never feels throttled and I have yet to push it to its limits. Travel becomes more of a questionable situation. If you want to have shows and movies downloaded from streaming services, you have to make sure there is an app for that service available with the functionality that allows you to download offline media. This comes back to the main issue with the Surface Pro 12”, keeping it from becoming the best tablet on the market. This is a tablet device running desktop Windows. While Microsoft has done some work to help make it more usable as a touchscreen device, it’s still pretty clunky software wise. I would love it if Windows had a more tablet friendly version of its software that would engage when the keyboard is not connected (almost like the old Windows 8 tiles days). The other half of the Windows tablet issue is that they are putting in ARM processors in order to save battery life. ARM processors have come a long way and I am quite blown away by its performance. However, when trying to use it as a Windows computer, there are compatibility issues. Some Adobe creative products don’t have an ARM version and Adobe won’t let you install the non-ARM version and let Windows emulate it with a performance hit so you are just out of luck with some software. This device is really stuck between tablet and computer, but is solid at both. My last complaint is that there is no charger in the box. For a premium device that wants you to treat it like a laptop/tablet, it should come with a charger. Overall, this is an exceptional device and the first time that we have a viable Windows tablet. Especially if you’re primarily using this as an entertainment/browsing device. It’s my new travel and around-the-house go to device. Pros: Finally a Windows device that can be a tablet competitor Vibrant non-OLED display and great speakers make for an excellent media consumption device Tablet with a kickstand built-in is exactly what I need No fans means it’s exceptionally quiet Incredible battery life Cons: No charger in the box Windows is still not optimized for being a tablet The ARM processor still have some software compatibility issues Given a free month of Game Pass but can only stream games Crashed multiple times during initial setup Still a tad heavy compared to comparable devices Windows is incessant about getting you to use their products

This is my 5th Surface Pro (I still have the SP9). I LOVE the new size which doesn't compromise on performance. It's similar in weight/size to my 11" iPad Pro and makes the perfect companion device for note taking, quick research, reading PDFs. I was initially skeptical about the pen slot on the back because the old Surface Pro pens would regularly fall off in my bag or when accidentally knocked. The magnets on this model are super strong and the pen stays put until I remove it from the pen slot. The new keyboard doesn't have the angled lift so it lies flat on your desk surface. The soft rubber keys are backlit which is great. The trackpad works perfectly and the keys provide tactile feedback. I'm still on the fence as to whether I like the new flat, but solid, typing experience or if I miss the tilted, but hollow-cardboard-sounding typing experience of previous models. Holding the tablet for extended periods is much more comfortable compared to the Surface Pro 9. The device doesn't get nearly as hot and again, the size is just perfect for travel or using next to a main PC. I haven't tried docking it to my thunderbolt monitor and I wish that it had ports on both sides. The palm rejection is the only downside so far. I'm left-handed and updated my pen settings, but for some reason I keep prompting the side menus and moving the canvas around in OneNote when I'm writing with the pen. Maybe this can be fixed with a firmware update or there's a setting somewhere that I'm missing, but previous Surface Pro models had great palm rejection. I thought I would miss the larger screen size of the Surface Pro 9, but I don't. The compact size, cooler temperature, and reduced weight of the 12" model is a welcome tradeoff.

The first thought that I had when I open the box (very well thought out I must say) and saw the Microsoft Pro 12” was this thing is small. And having large hands I was worried if I would be able to effectively use the tablet/laptop. I was so wrong w/ my first thought. The Surface Pro is small, but good things must come in small packages, especially this Surface Pro. When I turned it on and logged in to my Microsoft Account, and saw the display, it was love at first sight. The display, to me, is beautiful, the colors are amazing. I love how the touchscreen is so responsive and when it’s paired w/ the Keyboard made for the Surface Pro, you basically have a small laptop that is so user friendly. And when I was at first worried about its size, it’s now what amazes me, you can do so much w/ this laptop/tablet that I have only used this everyday. I no longer use my laptop at all. It’s so lightweight but so stable, that you don’t even know it’s sitting on your lap. The battery life on the Surface Pro is phenomenal, I use it from the time I get up and have a cup of coffee, use it throughout the day, use it at home to do research, and watch videos, and the battery is still at 25%. The battery is that good. I love the Co-Pilot key on the attached keyboard, and I had never used Co-Pilot that much, but I find myself more and more going to it to help find restaurants, find how to videos, its so easy to us. And the pen used in conjunction w/ the Surface Pro makes life so much easier filling out forms online and writing. Again, at first, I was skeptical due to its size, but I absolutely love it and would highly recommend the Microsoft Surface Pro w/ Copilor

Going into this product I was already a fan of all the new snapdragon processors and all the great benefits they provide for full sized laptops and other devices but this new surface pro takes that to a whole other level. So Microsoft is actually legit cooking with the design in these. It’s so so good! It mixes a premium expensive feel with extreme thin and lightness that would be impossible just a couple years ago. Fact this runs on windows 11 is just wild to me as someone that primarily used another major brand before this having the full desktop style experience in the form of a tablet is just a complete package. Having had larger tablets and smaller I feel like they must have done some serious research to figure out this perfect sweet spot. The processor and ARM windows systems have always been really really good with battery life and this is also unbelievable in that department, almost shockingly so. You can really dig in to the NPU with copilot built in as well. It makes it so easy to do, ask or find any information you need built right in. Being a Microsoft device itself it’s the perfect storm of perfect for this. All without a fan or being burning hot you really can’t ask for better. Microsoft truly knocked it out of the park with this new design, screen, processor and form factor. Absolute perfection all around. I can’t wait to see what comes in the future.

It stopped working as soon as the return warranty was over

The thinness and weight of the surface pro 12 make it a super easy every day carry device. It can easily fit in any backpack or carrying case without adding noticeable weight. The battery life so far has been incredible easily lasting 2-3 days with mixed usage. The fact that there’s no fan means that it’s likely not the greatest for any longer or more intense workloads but for the intended use case of this device it’s great because it means that it stays totally silent all the time. The copilot key can be helpful when needing an answer to a quick question. The addition of the “cocreator” feature in paint can be very helpful when needing some inspiration for a drawing. It can also be helpful when coming up with a concept of a project or something like that. The new magnetic tray for the pen on the back of the device is honestly genius, it holds very well even in a bag and that’s where it charges too. Overall I think it’s a great device for the price point it’s coming in at, a tablet that can do almost anything and doesn’t sacrifice its form factor to do so

Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

Worked okay but the customer service while trying to return it made my whole experience a complete mess