Customer Ratings & Reviews

I knew out of the gate, before it even arrived, that this would not be able to earn more than 4 stars because Microsoft moved back to a proprietary drive system internally that cannot be upgraded or replaced. And then upon arrival, I found they REMOVED the surface port completely from it, so I couldn't use my Surface Dock 2 if I wanted, or any of my surface chargers. And without the surface connect port for power or docking, having only two USB C ports feels a bit limiting since one of them will be power much of the time, leaving only that single port left for use. And oddly, this is the first Surface I've purchased without an included charger. I assume they figure everyone by now has some type of USB C charger, but still, seems like a bit of a missed thing at this price point, especially since you'll likely be buying the separate keyboard as well. It just feels like they're leaving TOO many things for end users to have to purchase separately. With the 12" model, they also removed the ability to dock the pen in the keyboard as I've been used to. I have never been a fan of it sticking to the side of the surfaces (as with previous ones I had, the original, the Surface 4, and such). I don't know if it was on the Surface 7 or Surface 9 that it started storing in the keyboard. But even my larger 2024 model Surface Pro 11 snapdragon has it and the "better" wireless keyboard. When you can have it stored inside, protected, there's little chance of it being knocked off going in or out of a bag, or even just walking around. I've had to replace a few pens in my day, and I've often had to go back to where I was parked in a parking lot or back to a client site and wander my path to try to find where my pen fell off. So if you get a pen for this, make sure to pay attention to it, they're REALLY easy to lose... The unit itself is as slick as all Surface Pro units are. Thin, lightweight, smooth and elegant. The screen is great for touch responsiveness, whether fingers or pen. I've been doing MS touch screen devices since their first Windows XP Tablet Edition device came out back in 2003 or 2004. I have even won some Microsoft MVP awards in the field, so I have experience with almost every brand's version of a touch screen Microsoft Windows computer for more than 20 years now. And whether it was Gateway models, HP models, Dell models, or any others I've used in over 2 decades now, I've never had a more consistent, smooth, reliable experience with built in computer touch screens as I have with Microsoft's devices. The pen works wonderfully, and the palm rejection they have is still among the better of any others I've tried. I almost never have any issues when using the pen, whether for note taking, highlighting, or sketching. And the fact that it charges while docked has always been a feature I liked. The screen looks crisp, has great viewability from high angles. It has the same 10 point touch recognition as the other Surface models, so there was no scaling back on the touch input for this smaller model. But the density of pixels is less than the previous models, and it has a lower refresh rate (only 90 Hz). Depending on your needs, these things may impact your use. The smaller 12" model here also lacks an option for OLED as my 13" model has, so that is noticeable when I'm dealing with them side by side, but it isn't as noticeable when it is simply on its own and being used. The screen here for my needs is great even in the base non OLED version. USB speeds for my installer file that I use on all my computers for things I install were fine, about 690MB/s from my USB C SSD drive I keep the files on. And copying and moving that 17GB file around the drive was quick, as was extracting it. While it uses a different type of drive than my Surface Pro 11, for the things I'm doing daily, I had no noticeable changes good OR bad. It was right where I expected it to be performance-wise. Boot time - since they released the 11 Pro with the Snapdragon everyone touted it as quick and fast. But I've always been disappointed in how SLOW it booted, and it's the same complaint here. Slow to boot, slow to shut down even brand new out of the box before I install anything. My Surface Pro 9 could go from hitting the power button to getting through Windows Hello facial recognition and to my desktop before these Snapdragon ones even get past the BIOS POST image... But they are fast once you have it up and running, so that's just the price to pay. For those of us who like the form factor for carrying with us to meetings or client sites, this is every bit as great as us Surface users are used to, and a little better. Since it doesn't have the standard brick with the surface connect to charge, if you carry power with you, it will be any smaller USB C charger, maybe just a small wall wart with sufficient power and a USB C cable. Smaller bag to carry things in for those on the go. And since these Surface devices with the Snapdragon are so incredible with power consumption, you may opt to leave the charger out of the case and have nothing but the Surface. I have Wifi 7 at my house, and had upgraded my whole physical network to 10GB ethernet, so this has the same excellent file copy speeds on my faster wireless as my 13" Surface Pro 11. Since I have an 8 bay Synology NAS with a ton of data and files on it, the wireless speed is a critical factor for me. I'm glad to see they kept this on par with the larger version, and didn't go with a less expensive, slower wireless chip in it. Kickstand is as useful as it ever has been, great ability to get the angle you want. And it's solid and stable on it. The sound is surprisingly not as bad as one would think for such a small device. Granted, it's not on par with my 18" Rog Strix gaming laptop, but for a small device like this with such small speakers, it's far less tinny than one would expect. The glass is as much a magnet for fingerprints as ever, but it's easy to wipe clean with a microfiber. The downside, as always with Surface models, is lapability. You can't simply sit on the couch and toss one of these on your lap as you can a standard laptop with the weight in the base. That was a big issue for me years ago when I first started using them, but I've since adapted. If you've never used a surface before, and require easy use on your lap, make sure to take the form factor into consideration. You may need one of those lap desks. Some third party companies made heavier keyboards that would clamp onto the bottom of the surface and connect via Bluetooth and it would sit and balance as well as any laptop, but I've seen various results between my trying it and others. This model is apparently completely fanless as well. I really almost never hear the fan kick in on the 13" model, it's always been quiet, but this one will always be that way. But they default this to power efficiency mode even when powered, which means not as snappy out of the box. The front webcam was also downgraded to a 1080 webcam, although it still fortunately has the IR feature and can support Windows Hello (which has worked flawless for me so far). I remember when I first tested my 13" Snapdragon for battery life, using an RDP session that was connected via wireless, and having my mailbox open with Outlook checking three mailboxes all day, and being totally blown away that I got two full work days out of it without charging. This one is a smaller battery of necessity due to the form factor, but it also doesn't have the power hungry OLED. So I was disappointed when I ended up with about 11.5 hours of total use spread out between three or four days with no charging, doing random activities like PDF and mail and remote desktops. I expected less due to the smaller capacity battery, but had hoped for more than this considering the simpler screen. Both were kept about 50% brightness during the testing. But still, 11.5 hours of real use to me is better than I ever managed with my Dell Inspirons or my HP Spectre X360s. This is a great entry level device in the Surface line for people who don't need the local disk space that you can achieve with the larger 13" models. And if you're going to get a keyboard at some point, I prefer the 12 inch version of the keyboard on this as well, especially how it closes without that lip around the edge of the keyboard. And for people trying to decide between some of the various iPads and a Surface Pro, this gives another option and a better price point without sacrificing TOO much to do so. It's an eminently usable system that will be more than enough for a large portion of the computer users out there. It's worth checking pricing though, since not that long ago, the more powerful and feature rich 13 inch cost as much as this smaller one due to a sale they had going. And don't forget that most people will end up having to buy the separate keyboard, so the price will go up a bit, especially if you add a pen as well. So comparing the base price of the surface pro vs another laptop isn't quite apples to apples...

I hate this thing. Need to return it. Not worth the $.

Great alternate to a desktop. Definitely get the key bored. Wasn't aware only 2 usb-c ports

The Surface Pro – Copilot+ PC – 12" Touch-Screen tablet computer is a very capable productivity and creativity device. It comes armed with a Qualcomm Snapdragon X Plus processor, 16 GB of RAM, and 512 gigabytes of drive space. The built-in display is LCD and has a native display resolution of 2196 x 1464. It has a front and rear facing camera, and supports facial recognition. There are 2 USB-C ports onboard. They are USB-C 3.2 and DisplayPort 1.4 compatible. WiFi and Bluetooth are built-in, and WiFI is WiFi 7...The latest and greatest. So it's pretty future ready already. This is an ARM based computer, so don't think you'll be installing just anything you want onto it. You certainly won't be doing any gaming on it. This device is probably best used as a productivity or creativity device. The Slim Pen stylus, sold seperately, gives the device 4,096 touchpoints and makes for a great drawing pad for the creative types. It would be really easy to carry this 12" device around to take handwritten notes, make sketches, or even do some art on the go. The display is a 12-inch PixelSense LCD with a native resolution of 2196 x 1464, and a pixel density of 220 PPI. The refresh rate is 90hz and the display brightness is 400 nits. You're not going to be watching HDR movies on this display, but you certainly will be satisfied with other uses. Built-in Copilot+ paired with the Snapdragon X plus gives you 45 TOPS of Neural Processing power. This enables for some of the more advanced Copilot functionality to be leveraged and processed locally on the device granting you more privacy and performance. I think this device will make a great work or school tablet and is super light and easy to transport. I would highly recommend it for these types of uses.

If I can give NO STARS I WOULD! Best Buy and Door Dash unfortunately work together. So the Door Dash Driver STOLE my computer out of the box in front of my house and BEST BUY AND DOOR DASH WONT RETURN MY $2,000!! DO NOT TRUST THESE 2 CORRUPT COMPANIES!! They don’t care about the customers or their hard worked money!!!

I’ve been using the Surface Pro for the last week, and I’m fully satisfied with the entire experience. I work in broadcasting and my primary device is a powerful desktop setup for video editing. While this is great when I’m in my office, it can’t fill the need of a companion device - something I can take with me to meetings, off-sites, and to the coffee shop. If you’re in the same boat as me and need a “second” device to help you be more productive, I don’t know that you can find something better than the Surface Pro. The switch to an ARM processor was a fantastic move by Microsoft - the battery life is insane. While I don’t have the screen on all day and haven’t timed out how long it takes for the whole battery to drain, I’ve gone 2 entire days in between plugging it in twice this week. From my workflow, the processing power is plenty quick as well - no sluggishness whatsoever within Teams, Office 365, Edge or Chrome, or working with multiple windows open of our software to control other devices remotely. The speakers are impeccable - some of the best I’ve heard on a portable device - and the screen is gorgeous. Colors are vibrant, blacks are black, and it gets plenty bright enough to bring it outside in the sunlight. The only minor quibble I have with the Surface Pro is the placement of the USB-C ports - both are located on the right side, and it really would be best to have one on each side for more flexibility. Thankfully, it charges quickly and can be done overnight and you don’t really need to think about it during your work day. I’m very impressed, and I think this little machine is going to be my co-pilot for a long time to come.

This is my 5th Surface Pro (I still have the SP9). I LOVE the new size which doesn't compromise on performance. It's similar in weight/size to my 11" iPad Pro and makes the perfect companion device for note taking, quick research, reading PDFs. I was initially skeptical about the pen slot on the back because the old Surface Pro pens would regularly fall off in my bag or when accidentally knocked. The magnets on this model are super strong and the pen stays put until I remove it from the pen slot. The new keyboard doesn't have the angled lift so it lies flat on your desk surface. The soft rubber keys are backlit which is great. The trackpad works perfectly and the keys provide tactile feedback. I'm still on the fence as to whether I like the new flat, but solid, typing experience or if I miss the tilted, but hollow-cardboard-sounding typing experience of previous models. Holding the tablet for extended periods is much more comfortable compared to the Surface Pro 9. The device doesn't get nearly as hot and again, the size is just perfect for travel or using next to a main PC. I haven't tried docking it to my thunderbolt monitor and I wish that it had ports on both sides. The palm rejection is the only downside so far. I'm left-handed and updated my pen settings, but for some reason I keep prompting the side menus and moving the canvas around in OneNote when I'm writing with the pen. Maybe this can be fixed with a firmware update or there's a setting somewhere that I'm missing, but previous Surface Pro models had great palm rejection. I thought I would miss the larger screen size of the Surface Pro 9, but I don't. The compact size, cooler temperature, and reduced weight of the 12" model is a welcome tradeoff.

The first thought that I had when I open the box (very well thought out I must say) and saw the Microsoft Pro 12” was this thing is small. And having large hands I was worried if I would be able to effectively use the tablet/laptop. I was so wrong w/ my first thought. The Surface Pro is small, but good things must come in small packages, especially this Surface Pro. When I turned it on and logged in to my Microsoft Account, and saw the display, it was love at first sight. The display, to me, is beautiful, the colors are amazing. I love how the touchscreen is so responsive and when it’s paired w/ the Keyboard made for the Surface Pro, you basically have a small laptop that is so user friendly. And when I was at first worried about its size, it’s now what amazes me, you can do so much w/ this laptop/tablet that I have only used this everyday. I no longer use my laptop at all. It’s so lightweight but so stable, that you don’t even know it’s sitting on your lap. The battery life on the Surface Pro is phenomenal, I use it from the time I get up and have a cup of coffee, use it throughout the day, use it at home to do research, and watch videos, and the battery is still at 25%. The battery is that good. I love the Co-Pilot key on the attached keyboard, and I had never used Co-Pilot that much, but I find myself more and more going to it to help find restaurants, find how to videos, its so easy to us. And the pen used in conjunction w/ the Surface Pro makes life so much easier filling out forms online and writing. Again, at first, I was skeptical due to its size, but I absolutely love it and would highly recommend the Microsoft Surface Pro w/ Copilor

Let me start off by saying that this is the best Windows tablet that’s ever been made. Period. It’s still not perfect, but I’m extremely happy to have an alternative to Android/iOS tablets. What I want out of a tablet is to have a media consumption device and a larger screen for more demanding games. The new Surface Pro 12” excels at media consumption. While it’s not an OLED display, LCDs have come a long way and this is an exceptional one. Microsoft never skimps on the display. The speakers have excellent depth, range, and volume. In combination with the built-in sturdy kickstand, this is an excellent around the house entertainment device. It also excels as a tablet by having exceptional battery life and being fanless. Despite this, it never feels throttled and I have yet to push it to its limits. Travel becomes more of a questionable situation. If you want to have shows and movies downloaded from streaming services, you have to make sure there is an app for that service available with the functionality that allows you to download offline media. This comes back to the main issue with the Surface Pro 12”, keeping it from becoming the best tablet on the market. This is a tablet device running desktop Windows. While Microsoft has done some work to help make it more usable as a touchscreen device, it’s still pretty clunky software wise. I would love it if Windows had a more tablet friendly version of its software that would engage when the keyboard is not connected (almost like the old Windows 8 tiles days). The other half of the Windows tablet issue is that they are putting in ARM processors in order to save battery life. ARM processors have come a long way and I am quite blown away by its performance. However, when trying to use it as a Windows computer, there are compatibility issues. Some Adobe creative products don’t have an ARM version and Adobe won’t let you install the non-ARM version and let Windows emulate it with a performance hit so you are just out of luck with some software. This device is really stuck between tablet and computer, but is solid at both. My last complaint is that there is no charger in the box. For a premium device that wants you to treat it like a laptop/tablet, it should come with a charger. Overall, this is an exceptional device and the first time that we have a viable Windows tablet. Especially if you’re primarily using this as an entertainment/browsing device. It’s my new travel and around-the-house go to device. Pros: Finally a Windows device that can be a tablet competitor Vibrant non-OLED display and great speakers make for an excellent media consumption device Tablet with a kickstand built-in is exactly what I need No fans means it’s exceptionally quiet Incredible battery life Cons: No charger in the box Windows is still not optimized for being a tablet The ARM processor still have some software compatibility issues Given a free month of Game Pass but can only stream games Crashed multiple times during initial setup Still a tad heavy compared to comparable devices Windows is incessant about getting you to use their products

Going into this product I was already a fan of all the new snapdragon processors and all the great benefits they provide for full sized laptops and other devices but this new surface pro takes that to a whole other level. So Microsoft is actually legit cooking with the design in these. It’s so so good! It mixes a premium expensive feel with extreme thin and lightness that would be impossible just a couple years ago. Fact this runs on windows 11 is just wild to me as someone that primarily used another major brand before this having the full desktop style experience in the form of a tablet is just a complete package. Having had larger tablets and smaller I feel like they must have done some serious research to figure out this perfect sweet spot. The processor and ARM windows systems have always been really really good with battery life and this is also unbelievable in that department, almost shockingly so. You can really dig in to the NPU with copilot built in as well. It makes it so easy to do, ask or find any information you need built right in. Being a Microsoft device itself it’s the perfect storm of perfect for this. All without a fan or being burning hot you really can’t ask for better. Microsoft truly knocked it out of the park with this new design, screen, processor and form factor. Absolute perfection all around. I can’t wait to see what comes in the future.

The thinness and weight of the surface pro 12 make it a super easy every day carry device. It can easily fit in any backpack or carrying case without adding noticeable weight. The battery life so far has been incredible easily lasting 2-3 days with mixed usage. The fact that there’s no fan means that it’s likely not the greatest for any longer or more intense workloads but for the intended use case of this device it’s great because it means that it stays totally silent all the time. The copilot key can be helpful when needing an answer to a quick question. The addition of the “cocreator” feature in paint can be very helpful when needing some inspiration for a drawing. It can also be helpful when coming up with a concept of a project or something like that. The new magnetic tray for the pen on the back of the device is honestly genius, it holds very well even in a bag and that’s where it charges too. Overall I think it’s a great device for the price point it’s coming in at, a tablet that can do almost anything and doesn’t sacrifice its form factor to do so

Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

Worked okay but the customer service while trying to return it made my whole experience a complete mess

This is my first experience with a Microsoft Surface Pro. The four star rating is because I don't personally like it as a tablet, however I would give it five stars for the PC functionality. Regarding the tablet use, I was hoping for more of a dedicated tablet with a screen of apps, however it is more of a touch friendly PC. If you are looking for that type of use, it is awesome, just not how I expected it to be. As far as the PC functionality, what an awesome product. I enjoy using this separate from my work computer to get personal tasks done that require more features than a smart phone. Great for viewing and editing documents in MS office, especially excel and word where phones lack. It is basically a fully functional laptop in a compact form. Startup and usage is fast and reliable and the sync with my other windows devices is efficient. We all know how windows works, so I won't bore you with details on that, however I want to highlight the quality of the surface pro. It feels premium, is definitely well built and will last, and has great battery life. I love the two USB-C ports and the fold out stand is metal just like the rest of the device. Really, this product is so nice to feel and use!!

I opened the very thin box and my brain said, “this isn’t a laptop, it’s a tablet”. I went through the setup process and the Microsoft Surface Pro referred to itself as a laptop. If it’s a laptop, then I can add software, not just apps. So, I installed my previously purchased Microsoft Office 2021. I was surprised but the Office Suite did in fact install. Installed in ten minutes. So far it works just like it should. That’s a woo hoo! Here’s a few more. I happened to be traveling right after receiving this beauty and at the airport I did not have to take my Suface Pro out of my bag to go through security. Fabulous. The Surface Pro can be used like a tablet (touch screen) making it very convenient. Awesome. The image is simply outstanding. Another win. Setup was very easy. I think I answered four questions. It did take about 2 hours to install all the updates during the setup process so plan for that. I accidentally hit the corner of the Surface Pro on the corner of my glass desk. Fortunately, it did not crack the screen, but it did dent the corner, darn it. Thus, the Surface Pro is very portable but not indestructible. Copilot created a lovely picture of a polar bear when I entered a message asking for one. Next, I used the microphone feature with Copilot and we had a lengthy conversation about dogs, rabbits etc. I was pleasantly surprised with the conversational interaction I was having with Copilot. I expect I’ll be asking more and typing less with the Surface Pro. With the accompanying keyboard and pen, the Surface Pro is definitely my new go-to laptop. Yes, it is a laptop!

I love this computer so much. I’m used to apple products I have been adjusting to microsoft but the computer comes with many tutorials and it’s easy to use i love the 2-in-1 as well.

This Surface is amazing, so handy and easy to travel with! Absolutely love it!! If you’re considering it, just go for it!

although the screen and keyboard is smaller than what I usually like this offer is excellent battery life excellent graphics and overall I am very satisfied

Pretty good laptop. Super fast. I prefer it with the keyboard vs not. Happy with my purchase

A very good product for tech heads and of a very good quality