Customer Ratings & Reviews

ARM processor issue and software combability is awful. Issues with install of software, printers..... Fells like I am 10 years back..... Seriously, Microsoft? Next, app shortage to utilize this item as tablet. To make things worse Microsoft ended in March 2025 support for Android apps on windows. This is while they push incompatible ARMs devises on the market. This great devise is held back by software issues. Finally, screen glare is absolutely awful. After using Samsung products with their non-glare coating - this surface feels like torture. Unforgivable for 2025. There is so much to love about this one, but items above made for poor user experience.

very responsive using it for accounting and photo editing.

It's exactly what my daughter wanted for Christmas. She'll love the color and getting to do her art. Great product

I love my surface. It is a great size. It was very easy to set up. I highly recommend the Surface computer

Has everything that we need for college. Versatile. Great price.

I was trying for a long time to merge consumption device and work device. I was hoping iPad Pro will be an answer, but it is directed to consumption mostly. This device is the step in right direction. Windows 11 needs to be more touch-friendly, but hardware is here.

This Windows tablet is great for anyone that has moved from a desktop, to a laptop and now wants to use a tablet with the Windows OS.

Feels like a tablet, unlike the other surface devices before it. The uniform bezel feels very premium. YouTube search ways to improve gestures and control and this device then takes off

Love it, just wish for the price it came with the keyboard

I like the ease of use, love the color and the customer service at Best Buy

another excellent product from Microsoft. Sleek, not heavy, easy to work with!

I really enjoy the quality and battery life. It fulfills all my needs.

This is my 3rd Microsoft SURFACE purchases from BEST BUY and I have enjoyed the all of these purchases. The help I received from the staff was great.

The Surface Pro 12" is the latest model surface tablet from Microsoft featuring Windows 11 and a touch screen. It is also available with optional keyboard, slim pen, and power supply. The Microsoft branded power supply isn't necessary as any USB-C charger with at least 27 watts will work. However, the keyboard and slim pen are additions that make the Surface 12" great. The 12" Surface utilizes a traditional kickstand that disappears into the back of the screen when not in use and does a good job of tilting the screen when in use. The LCD screen is plenty bright enough for indoor use, or travelling in a vehicle, but can be difficult to see outdoors. The touchscreen works well, especially with the slim pen. The colors are bright, and it has a 90hz refresh rate. The unit has both forward and rear-facing camera with the forward camera in the corner making it easy to take photos in both portrait and landscape modes. The rear camera utilizes Microsoft hello for facial recognition. The Surface 12" is powered by the Snapdragon XPlus chip, has 16gb memory and is available with either 256 or 512gb storage. I got the 256 and for my use, this will be plenty, although the 512 is only about $100 more and you get double the storage. It uses an ARM (Advanced RTSC Machine) processor which runs cooler, eliminating the need for internal fans. This allows the unit to be much quieter and use less energy. Because of this, you can expect at least a full day of use on a single charge. Although there isn't a headphone jack, the sound is really good for such a small machine and more than adequate for movies or videos. It's Bluetooth ready so pairing headphones isn't a big deal and with Wifi7, it's prepped for the future. Overall, it's very thin, light, and portable making it easy to carry and hold with one hand. The case is brushed aluminum and it weighs less than 700 grams. The exterior is simple - only two USB-C ports, on/off button, and volume controls. The battery life is great, the display looks really good, and it's lightweight/portable. My only negative is that the keyboard, power supply, and slim pen are sold separately and not included in the price of the unit.

This tablet did not come with a keyboard or plug. Turns out none of my plugs were strong enough to charge the tablet, so I had to pay an extra $40 to charge the tablet

Really a great device for use. Small windows thing is what i always wanted.

So far its great. No problems, except the lack of a power block in order to charge it. Seems like Microsoft could throw one in.

Easy set up. Haven't explored the features yet. Will definitely use copilot

Great Surface at a great price. Available immediately, and picked it up the same day. Thanks, Best Buy!

I love this product! The employees were great about helping me find the best laptop for my needs. I appreciate their help so much. This laptop is amazing for my school