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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 389 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the Surface Pro's portability, performance, and battery life, with users finding it lightweight and appreciating its fast processing speeds. The build quality and form factor also receive positive feedback, with users noting its quiet operation and effective heat dissipation. However, some customers feel the screen brightness could be improved and would like to see a better port selection, while others have concerns about app compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Screen brightness

    Rated 1 out of 5 stars

    useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft should really stop making tablet-laptops. I thought switching to arm will help them,but it is the same as before. Problems with touch-screen, poor performance, gets hot in seconds. This thing should cost no more then $250

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Sucks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was received broken and defective. I requested a replacement and was told that it would arrive the following week. It did not arrive, I called and was told that they issued a refund instead of replacing the product. I was transferred and hung up on. I called again & I requested a replacement a second time and they refused to process it at the original purchase price. This is a Best Buy issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a few weeks, the device does not charge correctly! It will not hold a charge and have tried other chargers to see of that was the issue and its not!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Port selection

    Rated 1 out of 5 stars

    Amazing, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternate to a desktop. Definitely get the key bored. Wasn't aware only 2 usb-c ports

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy robbed me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I can give NO STARS I WOULD! Best Buy and Door Dash unfortunately work together. So the Door Dash Driver STOLE my computer out of the box in front of my house and BEST BUY AND DOOR DASH WONT RETURN MY $2,000!! DO NOT TRUST THESE 2 CORRUPT COMPANIES!! They don’t care about the customers or their hard worked money!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item sold as "new" turned out to be "stolen"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was sold to me as "new" but turbed out to be "stolen" Item had to be returned for another "new" one & had to be set up at another location

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working as soon as the return warranty was over

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked okay but the customer service while trying to return it made my whole experience a complete mess

    No, I would not recommend this to a friend