Customer Ratings & Reviews
- Model:
- EP2-33671
- |
- SKU:
- 6623672
Customer reviews
Rating 4.7 out of 5 stars with 389 reviews
(389 customer reviews)Rating by feature
- Battery Life4.8
Rating 4.8 out of 5 stars
- Durability4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Surface Pro's portability, performance, and battery life, with users finding it lightweight and appreciating its fast processing speeds. The build quality and form factor also receive positive feedback, with users noting its quiet operation and effective heat dissipation. However, some customers feel the screen brightness could be improved and would like to see a better port selection, while others have concerns about app compatibility.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Build quality, Portability
Rated 2 out of 5 stars
Great Potential, But Touchscreen Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Microsoft Surface Pro 12" to replace my Surface Pro 11, 13" (OLED/1TB), seeking a more portable alternative. The 12" model impressed me with its significantly lighter weight, sleek and compact design, and fan-less operation, making it ideal for travel. At roughly half the price of my 13" version, it seemed like a fantastic value. The LCD screen is really nice, very bright and clear, and the battery life is sufficient for a full day’s usage. Unfortunately, the touchscreen was highly unreliable, working only about half the time, which made the device frustrating and nearly unusable for my needs. I couldn’t determine whether this was due to a hardware defect or a software issue. Additionally, as of July 2025, the 12" model’s recent launch meant accessories like screen protectors and cases were hard to find, adding to the inconvenience. Despite my enthusiasm for its potential, the touchscreen problems and lack of accessories led me to return the device and continue using my 13" model. It’s a shame, as the compact design, vibrant display, and decent battery life were truly promising. I’m hopeful for the second-generation 12" Surface Pro next year, assuming Microsoft addresses the quality control and software issues.
This review is from Microsoft - Surface Pro - Copilot+ PC - 12" Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB UFS - Device Only - Platinum
No, I would not recommend this to a friend - Cons mentioned:Screen brightness
Rated 2 out of 5 stars
ARM processor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ARM processor issue and software combability is awful. Issues with install of software, printers..... Fells like I am 10 years back..... Seriously, Microsoft? Next, app shortage to utilize this item as tablet. To make things worse Microsoft ended in March 2025 support for Android apps on windows. This is while they push incompatible ARMs devises on the market. This great devise is held back by software issues. Finally, screen glare is absolutely awful. After using Samsung products with their non-glare coating - this surface feels like torture. Unforgivable for 2025. There is so much to love about this one, but items above made for poor user experience.
This review is from Microsoft - Surface Pro - Copilot+ PC - 12" Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB UFS - Device Only - Platinum
No, I would not recommend this to a friend Rated 2 out of 5 stars
Bad touch experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows just sucks with their touch experience. Its also a lot bigger than I expected, for a 12" device. I tried getting linux running on it, and got to the "Try or Install" screen, but the proprietary keyboard doesn't work, so I just took that as an omen for what is to come.
This review is from Microsoft - Surface Pro - Copilot+ PC - 12" Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB UFS - Device Only - Platinum
No, I would not recommend this to a friendRated 2 out of 5 stars
Do better, Microsoft.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this thing. Need to return it. Not worth the $.
This review is from Microsoft - Surface Pro - Copilot+ PC - 12" Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB UFS - Device Only - Violet
No, I would not recommend this to a friend




































