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$899.99

Customer reviews

Rating 4.7 out of 5 stars with 389 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the Surface Pro's portability, performance, and battery life, with users finding it lightweight and appreciating its fast processing speeds. The build quality and form factor also receive positive feedback, with users noting its quiet operation and effective heat dissipation. However, some customers feel the screen brightness could be improved and would like to see a better port selection, while others have concerns about app compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-4 of 4 reviews
  • Pros mentioned:
    Battery life, Build quality, Portability

    Rated 2 out of 5 stars

    Great Potential, But Touchscreen Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Microsoft Surface Pro 12" to replace my Surface Pro 11, 13" (OLED/1TB), seeking a more portable alternative. The 12" model impressed me with its significantly lighter weight, sleek and compact design, and fan-less operation, making it ideal for travel. At roughly half the price of my 13" version, it seemed like a fantastic value. The LCD screen is really nice, very bright and clear, and the battery life is sufficient for a full day’s usage. Unfortunately, the touchscreen was highly unreliable, working only about half the time, which made the device frustrating and nearly unusable for my needs. I couldn’t determine whether this was due to a hardware defect or a software issue. Additionally, as of July 2025, the 12" model’s recent launch meant accessories like screen protectors and cases were hard to find, adding to the inconvenience. Despite my enthusiasm for its potential, the touchscreen problems and lack of accessories led me to return the device and continue using my 13" model. It’s a shame, as the compact design, vibrant display, and decent battery life were truly promising. I’m hopeful for the second-generation 12" Surface Pro next year, assuming Microsoft addresses the quality control and software issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    ARM processor issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARM processor issue and software combability is awful. Issues with install of software, printers..... Fells like I am 10 years back..... Seriously, Microsoft? Next, app shortage to utilize this item as tablet. To make things worse Microsoft ended in March 2025 support for Android apps on windows. This is while they push incompatible ARMs devises on the market. This great devise is held back by software issues. Finally, screen glare is absolutely awful. After using Samsung products with their non-glare coating - this surface feels like torture. Unforgivable for 2025. There is so much to love about this one, but items above made for poor user experience.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad touch experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows just sucks with their touch experience. Its also a lot bigger than I expected, for a 12" device. I tried getting linux running on it, and got to the "Try or Install" screen, but the proprietary keyboard doesn't work, so I just took that as an omen for what is to come.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do better, Microsoft.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this thing. Need to return it. Not worth the $.

    No, I would not recommend this to a friend