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Customer reviews

Rating 4.6 out of 5 stars with 1331 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 309 reviews
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    A smart, reliable device that delivers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im genuinely impressed with my new microsoft surface pro. From the moment I turned it on, it felt fast, smoth and thoughtfully designed. the screen is crisp and vibrant, making everything from streaming videos to reading and working easy on the eyes. the design is sleek and lightweight making is easy to carry around and comfortable to use for long periods. The battery life has been solid, lasting much longer than expected. overall, the device is a great choice for anyone looking for a reliable, high wuality device that balances performance, portability and ease of use. I am more than happy with this purchase and wound absolutely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Exceptional Performance and Design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this laptop for over a month now, and I’m beyond impressed by its performance, sleek design, and functionality. The display is crystal clear, with vibrant colors that make every image pop—perfect for both professional design work and casual streaming. The battery life is outstanding; I can easily go a full day without needing to recharge, even with intensive multitasking. The build quality feels premium and durable, making it worth the investment. One of the standout features for me is its speed and efficiency. Whether I’m running multiple software applications simultaneously or editing large files, it handles everything seamlessly without lag. The lightweight design also makes it super convenient to carry around. Overall, this laptop is a powerhouse that delivers everything you could ask for—power, portability, and style. I would highly recommend it to anyone looking for a top-tier device for both work and entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product from Microsoft as the Laptop works amazing and it’s a great deal for the price which we are paying to use this product. The Oled display is the best thing which has better performance than any other displays. Also it has a great processor which used for multi tasking and gaming. Mainly the battery is on the money. Really a great and worthwhile option as compared to many other laptops in the market. Finally the most popular thing I like is its convertible into a tablet as well. Easy carry and less weight.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Game Changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only owned my surface pro for about a month and it is genuinely a game changer. It can do so many things as far as business strategies and full-time work flow tasks. I’m a full-time student and I also have a full-time job. My laptop is a bit old but it still works very well. As a full time student, I wanted something that could give the same power and capabilities as my laptop gave me for school; I went purchased the top surface pro model. This thing is gorgeous and it is very appealing to the eye. I get compliments for it all the time and it is so convenient to carry around all day across campus. I will suggest the best thing you can do is get a screen protector and the surface pro keyboard. It’s a game changer and it will not disappoint. This is also my very first tablet that I ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Sleek, Soft, Stunning: The Surface Pro Dune

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Surface Pro 13” OLED in the Dune finish with storage 512, and it has genuinely elevated my day-to-day workflow. The OLED display is the first thing that grabbed me - deep blacks, vibrant colors, and such clarity that even simple tasks like reading emails or scrolling the web feel richer. Watching movies or working on design-heavy content almost feels cinematic on this screen. The Dune color adds a warm, elegant touch. It has a soft, premium look that stands out from the usual tech shades without feeling loud. Every time I open it, the finish gives it a very refined presence. Despite its power, the device remains light and portable - perfect for travel, meetings, or working from anywhere. The keyboard feels stable. Overall, the Surface Pro 13” OLED in Dune (512GB) strikes a perfect balance between style, performance, and daily practicality. It’s premium, powerful, and genuinely enjoyable to use. If you want a device that looks stunning and performs without compromise, this combination is a winner. And ofcourse, a Big Thank you Best Buy, for a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Screen quality

    Rated 5 out of 5 stars

    Mic Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, sleek, portable, very durable and easy to assemble and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    So lightweight and fits in my purse!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So lightweight, crisp image and easy to use. The battery has also lasted for days. I love how I can carry this with me in my purse and with its keyboard be able to work from literally anywhere . Best purchase ever!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Next-Level Performance and Portability!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Surface Pro with Snapdragon X Plus is a game-changer! Super lightweight and incredibly fast—apps open instantly, and multitasking is smooth even with heavy workloads. The 13” display is crisp and vibrant, and battery life easily lasts all day. Copilot+ features make productivity even smarter. Perfect for on-the-go professionals and students who want power without the bulk. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Exceptional laptop computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional laptop computer. Microsoft has gotten this right. Ease of use, responsive and light weight. Great for daily use at home or on the road. I would highly recommend this computer for those thinking of purchasing a new laptop system.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro is the best Tablet line made, the options and additions make it easy to use and it is super compact. The processor is super fast. Love the Surface Pro!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Processor speed

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great computer for what I need it for. I use it for multiple editing programs, website design, and work purposes. It’s fast, portable, and has tons of accessories. The processor and the resolution is wonderful. I highly recommend this to any professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    It's been 8 months, still glad I switched

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can see the WHOLE home office setting in the photos. My previous laptop felt short on the stand, but the surface feels closer and taller because it "stands up". I do a whole lot of video conferencing and presentencing, and I travel so much which is why I needed something so portable. I put it under an iPad pro for comparison. I don't do anything extra; just normal everyday work, I keep it on almost all day and I keep it connected to a larger screen about half the time. I had Macs for about 10 years and I dreaded the switch; but honestly it's been okay. I don't miss the lack of screen flexibility and I love the touch screen! I still use the iPad for presenting and watching shows. PROs: It's super convenient to transport, super light, surprisingly scratch resistant (i do not have a screen protector), fits super well in almost any bag, the screen resolution is FANTASTIC ~ i think there's a more expensive one with a better screen... no need y'all MEDs: Battery life runs FAST when video conferencing, it kinda glitches when I connect and disconnect the keyboard (I need to reconnect it's own keyboard to make it work at times), it can be hard to work with when sitting down because the back piece is the only thing holding the screen up. CONs: It has glitched on me and blacked out mid google-meet. I close out all the tabs and restart it but it still does it. This one took the 5th star away. The power cord gave out on me yesterday... extra super PRO: Microsoft has it's own warranty and you can register your device. They are sending me a new cord :) and I don't need to go through BB for it

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The surface pro is light and very fast. It integrates well with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portable and Versatile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little tablet PC! Portable and versatile. Im able to alter blueprints, pictures and excel spreadsheets with or without the keyboard, but adding the keyboard and surface pen definitly makes things easier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Microsoft Surface Pro (11th Edition)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not purchased a computer in over 10 years. As I shopped around, the Microsoft Surface Pro caught my eye. I am very pleased with my purchase as the Microsoft Surface Pro offers so much flexibility, it's very fast, powerful, and lightweight! EXACTLY what I needed and has met my every expectation!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best of PC and Tablet Together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display, works just like a PC in tablet form. Perfect for business mobility. I was on the fence before purchase but extremely satisfied I decided to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Met all my basic needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally came in to Best Buy to purchase a tablet. I basically just needed an upgrade, and was going to use it for reading. While there, the Association asked if I had seen this particular type of tablet, and I liked that I could literally use this as a tiny PC for other tasks I needed to do. I took a chance and purchased this tablet, chose my keyboard and there were 3 options. This tablet fit all of my needs. I even purchased a wireless mouse, and it easily connected, and made using this in a PC fashion even easier! It was an easy set up, I can literally take it anywhere that has WiFi. And the tablet can be easy separated from the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Absolutely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it every singe day, i always take is everywhere with me. Absolutely if you can afford this get it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Microsoft surface pro so much so easy to use with keyboard with or without it, there is nothing negative to say about this color and everything is so perfect. It's so worth it for any age.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is perfect for day-to-day activities, weather you are researching the internet for information, dealing with emails, writing papers or watching movies. Easy to pack up and go with you. I recommend this tablet for most people.

    I would recommend this to a friend