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Customer reviews

Rating 4.6 out of 5 stars with 1336 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,336 reviews
  • Rated 4 out of 5 stars

    Cat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was just what i wanted. it cost more than i planned to pay, but i was able to get a 200.00 discount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Surface Pro+copilor-13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good PC Tablet device, but pricey and accessory keyboard and pen are sold separately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very deceptive ad. You are only buying the screen. No keyboard. And can’t be used on lap as regular laptop can.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little tablet, even playing the call of duty bop6, love zombies. Downside, need to buy extra accessories to plug in extra monitors, wired mouses, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great service and love the item. This was the first time buying something like this from them and been very satisfied.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Go with an Android Tablet instead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not suitable for travel entertainment. Due to Microsoft conflicts with other parties, no video downloads are possible to watch during long flights. The $200+ Flex Keyboard only works with the Surface and nothing else. I tried to install Android, and the Surface could not even recognize the bootable USB Drive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit itself is great to use but the Microsoft keyboard will work only about 25% of the time. The other 75% of the time I have to detach and re-attach to make keyboard work. Wish I knew about that before buying. Would recommend if you are OK with not using the keyboard.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Surface to date!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 3 different Surfaces and this one is amazing! I love the copilot feature and overall quality of it. I would definitely buy it again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for basic tasks but routinely having connection issues between the device and keyboard as well as freezing when trying to print documents utilizing Microsoft Word

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great mothers day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great mothers day gift to my mom who needed a new computer and tablet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous version of the surface and loved it. So when it was not able to do what I needed I knew I was getting another surface. Just love the interface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy I've made in sometime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and worthwhile monetary decision on my part. Best Buy assisted with my decision and their over the phone ordering process was easy and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product and support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to use and got immediate response for pickup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    His new toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is happy with it so I am happy and he is using it lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I love that its a laptop and tablet in one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Check support of Snapdragon processor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product but came up with issues with the Snapdragon processor. I could not get the Brothers software to load and had to use basic Windows 11 drivers. Also the Acronis True Image and Cyber protect software would not load. I did contact tech support from both companies and they do not support Snapdragon and no idea if they will or what the time frame would be. Kind of disappointing since I previously owned a surface pro 7 but Intel based.

    I would recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hey HappyClothes, Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon

  • Rated 3 out of 5 stars

    Not the best experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this product was perfect except for the internet connectivity. I suspect it's a one off problem and I just happened to have gotten a faulty one that fell through a crack in the quality assurance process. Thankfully, best buy protection plan kicked in and I wa able to return it for a different brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Microsoft Surface computer purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sales and Geek Support services were provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from Microsoft. Amazing Surface Pro model with advance and fast operating system. Highly recommended to buy everyone and specially to Microsoft surface user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ky’s laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves her new laptop and is excited to use it to help her in high school and in college in the fall.

    I would recommend this to a friend