Customer Ratings & Reviews

I have had an old surface for the past 5 years. it is great and for that reason I am happy to have the latest version.

Just what I needed to replace my original surface pro 3

Took long time to network with my house internet. I need help from my son.

Best product for the price from Microsoft. Purchase it for daily usage. So much for the price.

Do not buy this. Yes, it is "nice," but USELESS. With the new systems it won't connect to any other devices, not even basic mice, and seems to be absolutely incompatible with everything. This is the biggest mistake purchase I've ever made and I highly highly recommend looking into something else. Even if it is listed as compatible with another type of device, I guarantee it is not. I'm an illustrator and got this for my work and now cannot use any mice I have tried, cannot use my nice Epson V600 flatbed scanner to scan my work, cannot connect to any printers, nothing. I even had my family, who all work in IT, take several long hard looks at it to try to get it to pair with anything and none of them could make it work either. Phenomenally upsetting waste of money. Don't do it. If you do make the mistake of getting it, make sure to immediately try to pair it with anything you might want to use so that at least you can return it within the return window.

The Surface has always been top tier to me. This is my 4th model and the only disappointment is the removal of the micro SD cart slot.

I thought the product was perfect for what I needed it for which was school.

Expensive with compatibility issues. Had trouble running several apps though the screen was great. Ended up returning it.

Get PC. Son uses it for college and has no issues.

Light weight, increased speed, and when charged, computer operates for a full workday or more.

Awesome product, Awesome service, love Best Buy! I got everything I was looking for! Never think of going anywhere else!

It made art classes easier to create send and share colab work.

Love it! Worth the extra cost when I compare it to other laptops.

I had to return the first one. Operating system errors. The replacement was easy and works well.

This laptop is a great tablet, but I wouldn’t recommend buying it if you want all the normal functions a laptop comes with. This thing isn’t compatible with anything because of its ARM64 processor. Adobe Illustrator cant be used, I can’t connect my label maker to it because it’s not compatible, not even my office copiers can connect. It’s just not great for the purposes of a laptop, and you could get a tablet for much cheaper.

Bought 1st ever surface pro, loved it so much I had to upgrade it!

Up to date and tech easy to use. Smooth and versatile

I had a terrible experience. I received the wrong item, and Best Buy refused to accept the return, claiming it wasn’t the correct product—even after I provided proof. I escalated the issue to the Best Buy escalation team, but I still haven’t received a refund. I no longer trust Best Buy’s online service.

Excellent my son loves it! it does everything he needed plus more

Surface PC’s have not failed me once again. This is my 3rd surface and by far the best in market for what it is.