Customer Ratings & Reviews

Terrible. This is exactly like the previous "X" series. NOT COMPATIBLE with normal everyday programs or apps. Not even Google DRIVE. You will be forced, like me, to return and get an AMD or Intel processor laptop. Why, Microsoft???? I loved my Surface Pro 9.

Geek Squad spent $250 of my Total membership and actually did nothing to set up except perform the Microsoft updates. We drove 400 mile running back and forth to obtain this item, we have complained to Corporate and have been stonewalled.

Would not recommend this product. This is the 2nd Surface Pro I have purchased thinking they may have improved since the 6 years of my 1st device and I was not satisfied. Very disappointed that I could only get through the part of setting up the WIFI section, thereafter I couldnt do anything and I kept having to restart in hopes of a different screen to pop up.

I have the Surface Pro X SQ1 and decided to upgrade to this new surface Pro and it is such a significant improvement. This new version I got is the snapdragon plus version and not the Elite which still has amazing performance. The screen is still the same size. The keyboard and pen for the surface pro x SQ1 are even compatible with this version. The resolution to me seems a little sharper although some may argue but I do see a a more crisper image when surfing the net. The copilot plus feature is pretty cool! I'm just so used to searching and doing everything manually that it's not really a feature I could see myself using personally. It's always nice to have options though. The Snapdragon X Plus processor is faster than previous models which is a nice always a nice addition. When surfing the net the pages load almost instantly. The design is very nice with a sturdy kickstand and design over all just like the previous version I have. I never really had a problem with the design though. Overall I would definitely say that this is an improvement over the last model and seems with each new release the surface pro only gets better. I would definitely recommend the new surface pro to anybody looking to upgrade.

Item has serious battery issues where battery works just 2 hours.have yellow display issue too and highly dissatisfied

It's still showing delayed delivery. Kindly cancel my order and refund the amount ASAP. Thanks & Regards.

I’ve been using the Microsoft Surface Pro for a while now, and it’s been great. The touchscreen and detachable keyboard make it easy to switch between work and casual use. It’s fast, lightweight, and has solid battery life, so it’s really handy for taking on the go. Overall, it’s a versatile device that just works.

This is a beautiful, practical device and probably a no-brain upgrade for Surface Tablet lovers like me. The OLED screen is an absolute delight to behold. The Snapdragon processor running Windows 11 on ARM speeds through a typical day of office work, internet research, photo editing and media consumption. The 16GB of RAM and 512GB SSD are more than enough to handle my needs. The front and rear facing cameras are excellent, and the built-in AI abilities enhance and expand your creative use of them. Every Copilot+PC has a powerful AI processor, also known as a Neural Processing Unit (NPU) which can deliver up to 45 trillion operations per second (TOPS). You will begin to put this NPU to work the moment you boot up your computer. Of course, you can smash the Co-Pilot key and a screen will pop up asking you what you want to explore. You can type in your instructions, or speak them into your microphone, and you will get both a typed and spoken answer. If you are watching virtually any video that contains audio or communicating with a group through Teams or Zoom, your computer now can translate scores of foreign languages into English and present the generated subtitles to you in real time. This is immensely useful. I tuned into a CNN news channel being broadcast in Spanish, and this feature translated everything that was spoken into English subtitles in real time. Right now, this only seems to work in one direction: translating the other language into English. I am confident that translation in the other direction will work as well as the product matures. Another example: open the Paint application and use the co-creator feature. Draw a picture and use artificial intelligence to enhance it, and the amount of creativity is varied by adjusting a slider. I did not care for the result I got when I tried this with a drawing, so I took a picture of my living room using the rear camera and enhanced it with both impressionistic and surrealistic styles using various levels of creativity. I am attaching the rather interesting result. AI and Copilot PCs are in their infancy, so some of the promised features are not yet available to the public. I expect that my use of AI will broadly expand in the days and months ahead. Battery life has been exemplary. I easily get a full day of use with varied tasks, and when I close the keyboard cover to let the device sleep, I can open it back up hours later with almost no battery drain. Of course, to get the best battery life, I turn the brightness down some. My use scenario easily yields about 10 hours of battery life in real world use, and I am sure that by tweaking the settings I could squeeze out more. I felt little heat from this efficient computer. The fan, when it did turn on, was barely audible. I could shut the keyboard cover which puts the device to sleep and come back to it hours later with only a tiny amount of battery drain. This was a first for any Windows computer I have ever used, and it was greatly appreciated. As much as I love the OLED screen, the base model with the still- great LED screen also supports the same sharp 2880 x 1920 resolution and should squeeze out even more battery life, if you can live with the 256GB SSD. Remember, these Surface Pro Tablets have a user replaceable SSD, which differentiates them from most other Copilot+ PCs. You’ll need some technical acumen and patience to research how to image your original SSD containing the operating system and copy it to the new SSD, but it’s certainly doable without having to take the device apart. I personally have always loved the Surface tablet form factor. I owned a Surface RT, a fourth-generation Surface Pro, a Surface X, and still have a Surface Go 2. Windows on ARM has been frustratingly slow to evolve, but this Copilot+ PC is a giant step forward. Better emulation means many more applications designed for X86 chips can run under ARM. All my Microsoft 365 office products are running natively and work exactly as they do on my desktop and other Windows laptops. All my home and office printers (with one exception, which was also problematic on a recently acquired Core Ultra 7 Intel laptop) were easily found and proper drivers installed under Windows 11 through a network search. ARM 64 native versions of the Chrome browser, Zoom Workplace, VLC Media player, my VPN client, and a beta version of DaVinci Resolve were located and installed without incident. I have also installed the free version of Adobe Acrobat, which appears to be a 64-bit version of that App running under emulation. It runs without issue. Running Windows Task Manager in a detailed view will let you see which apps are running natively, and which apps are running under emulation. Various other apps including Netflix, Paramount+, Amazon Prime, HD Homerun, and Hulu were installed through the Microsoft Store. All work perfectly. Given the great impetus created by Microsoft’s development of Copilot+PCs and with so many manufacturers adopting the new architecture, many more native applications will be available soon. There are some limits to what emulation can run, especially with older programs. I tried installing a 32-bit application which I have used for many years to edit videos, VideoReDo. I hoped it might run under emulation but was not surprised it didn’t. The keyboard cover and pen, if you use one or both, each costs extra. I tested the Microsoft - Surface Slim Pen (2nd Edition) and Pro Keyboard for Pro (11th Edition) which BestBuy offers as a package for a reasonable but still significant $280. I would not consider buying the Surface device alone without a keyboard cover (which also has a trackpad). You need this tool to fully enjoy the benefits of having a compact device which runs the full Windows operating system on ARM. You should note that the keyboard in the package I mentioned is NOT the new Bluetooth Flex keyboard which can be totally detached from the tablet and still connect to the tablet through Bluetooth. You’ll have to pay even more for the convenience of the Flex, if that feature appeals to you. It is $350 and DOES NOT come with a pen, although it has a well to store one if you already have it. Good news if you already have one of the Signature keyboards originally designed for Surface 8, 9 and Surface X- they all have a well for holding a pen and will work on this Copilot device, minus only the Copilot key. Not having to invest in a new keyboard would put the buyer in a position to move up to the Snapdragon Elite processor for about a hundred dollars more than the cost of the device and a new keyboard or stepping down to the base model to save some dollars and get a little more battery life. Either of those choices are going to be tempting to a buyer who already has a Signature keyboard. As you may have gathered, I am excited about this product. This model is by far the best Surface tablet I have ever used, and I am enjoying it more every day. Highly recommended for Surface fans!

If i could give 0 stars i would. I do not recommend this product to anyone for anything. It runs incredibly slow right out of the box.

Overated item. The size is practical, but the operational system is terrific.

Not good to operate, switch between the touch screen and the keyboard

It took over a decade but this is the first Microsoft Surface product (which means the entire family: tablet, laptop, hybrid [Surface Book], Windows on ARM) I've ever had an initial overwhelming positive reaction to. The Surface Pro 11 feels like what the Surface Pro *SHOULD HAVE BEEN* when it was first released all those years ago to compete in the tablet market. Its Android and iOS competitors were always more responsive and the battery life longer lasting. It seemed like all the Surface had going for itself was that it was a full-fledged Windows PC in a tablet form-factor. The problem with that was there was always significant compromises. They were too slow compared to real laptop, which was intentional to extend its battery life. When it was fast, the battery life suffered, and it either generated more heat, you got more fan noise, or both. With the Surface Pro 11, the Surface is finally fast and responsive without compromising battery life, heat, or fan noise. The design has changed slightly compared to its predecessors in that the edges are more rounded now. It's more gentle on the hands when you're holding it, although there's a gap in the edges there for ventilation on the top and sides, and the kickstand on the bottom. Because of that gap, it creates a thin aluminum sheet that can dig into your skin when you're holding it. The rounded edges protrude more to prevent you from feeling that "sheet" but if you hold it a certain way, it can be felt. It feels absolutely solid, with no flexing, not even around the kickstand area. The bezels are thin on 2 sides only: the left and right when viewed in landscape. The top has a thick bezel to house the front-facing camera. The bottom has a thick bezel to attach the Surface Pro keyboard and give it its angle. So when used with the keyboard, the only thick bezel seen is the top bezel. The thick bezels do actually help when viewing the tablet in portrait mode since that's where you're gripping. Your hands won't be in the way of content on the screen. The display is behind hard glass and is OLED. Its display resolution is 1920x2880 120Hz display with dynamic refresh rate, so you're capable of setting the display to 60Hz, 120Hz, or a variable refresh rate that will display up to 120Hz when it needs to. The OLED display looks beautiful, with the trademark inky blacks for excellent contrast, with a caveat. When viewing bright-colored content, white being the easily susceptible, you can see a textured looking layer under the glass. It looks like a bunch of oily dots. It's most evident when you look close but if you're the type that's sensitive to visual imperfections you're unfortunately going to notice it. Personally, it doesn't bother me but your mileage is going to vary. If you think this will bother you, I suggest taking a look at a sample display at a local Best Buy to see if it will actually bother you. The maximum brightness in HDR is 900 nits. The device is Dolby Vision certified, and you can find its certification labeled in the Windows settings, but I wasn't able to get Dolby Vision content to work. Just HDR10. When I open the Microsoft Store app, "Dolby Vision Extensions" is in my Library, but if you go to the app's listing you'll see a warning that reads, "This app will not work on your device." You can't even search for it in the store because it doesn't see the Surface Pro 11 as a compatible device. Without "Dolby Vision Extensions" working properly on Windows, you cannot view Dolby Vision content, which is the case with my Surface Pro 11. The star of the show here is the Snapdragon X Elite processor. The Surface feels snappy, like a desktop PC or a powered laptop. There isn't throttling while it's on battery. At least not until the battery hits 6%. And this is all while the tablet remains cool and silent. The caveat with this is that this is only with native ARM apps. When running x86/x64 apps, the Surface becomes a similar experience to what you've come to know and will grow to hate if you haven't already with Intel-based Surface tablets. Battery life takes a hit, the tablet becomes noisier from the fan, and it's hotter. While only streaming video with the brightness at 75% and volume at 18%, I got 8 hours and 20 minutes of battery life. This appears to fall in line with Microsoft's test used in their marketing claiming up to 10 hours of active web usage which doesn't even explicitly mention streaming, and had its brightness at a measly 150 nits. While gaming with an ARM64 app, I was able to get 4 hours and 55 minutes of battery life. The Surface never got hot; just warm. The fan went off but it was whisper quiet, drowned out by the audio from the game I was playing. While gaming with a x64 app under Microsoft's x86/x64 emulation, I got 3 hours and 5 minutes of battery life. This is about on par with Intel-based PCs. The tablet got hot, and the fan was getting pushed hard. When in sleep mode, I experience no battery drain after 13 hours. Compare that to an Intel tablet, where I lost 6% of battery in sleep mode during those same 13 hours. Windows on ARM has come a long way in that now most casual users can get by on it, especially if you do most of your work from a web browser. But if you're using it for work, you'll have to seriously assess your usage because if you rely in x86/x84 apps not everything works perfectly. When it does, it's fast and feels like you're working on a normal Intel PC. But most VPN software do not work under emulation, including enterprise ones like Citrix, and SonicWall NetExtender, or consumer ones like NordVPN. Adobe hasn't released its entire library with ARM64 versions. But for casual use, the Surface Pro 11 is absolutely fantastic, and a positive sign that Windows on ARM is the future of Windows PCs. The speakers sound great and present a wide and engaging sound stage BUT there are only 2 speakers. Furthermore, their placement is on the top left and right of the tablet when viewed in landscape mode. This presents an awkward listening experience when used in portrait mode. Audio effectively becomes mono since there's nothing to discern the left and right sides. On top of that, the audio is off-center. The Surface Pro has WiFi 7 with a max bandwidth of 5Gbps, which is overkill for internet connections since for many users, your internet won't reach those speeds. But for your local network, provided you have a WiFi 7 wireless router, the speed is spectacular. If you have a 10GbE port on your desktop PC, you can finally put it to good use and transfer large files like 20GB 4K video wirelessly in seconds. And with more WiFi 7 devices on the way, it's set for the future of WiFi instead of holding itself back with the older and slower WiFi 6e protocol. Storage comes by way of a 512GB m.2 2230 SSD, which is the shorter sized m.2 SSD. It's replaceable and easily accessible, hidden behind the kickstand, where you'd normally find the SD card slot in older models. The Surface Pro 11 has no SD card expansion this time around. The biggest disappointment of the Surface Pro 11 is Copilot+. Nothing it offers is reliable or practical enough for real world usage. The feature I was most looking forward to was Live Captions, which has the ability to auto-translate any audio you play, including internal audio. The problem is the captions are displayed in a very awkward way where it spits out several words at a time. With TV's closed captioning, and other captioning services like on YouTube, they're displayed one word at a time. Microsoft's Live Captions makes it hard to read for me. Translations are also iffy but that's par for the course with these sort of live translation for now. It is nice how you can place the captions wherever you want on the screen though, since it's floating. So if you're looking to watch that TV series or movie that was never translated to your language, you can do it with Live Captions. You'll just have to stomach its horrendous way of displaying the real time captions. The AI camera filters felt more like a novelty than something that's actually useful. If you're using apps like Zoom, they already have features like this natively in the app. I couldn't find any practical use for Windows' Studio effects. Copilot itself is wildly inaccurate for information. Its database it pulls from is often not up to date. The future is bright for Windows on ARM, and I can't wait for more developers to finally release their software for it. Previous attempts for Windows on ARM were downright awful to the point that it seemed like Windows was never going to work with ARM. The Snapdragon X Elite is finally proof that ARM is not only capable of Windows, it makes Windows better. Easily the best Surface tablet I've ever used. It's Microsoft themselves that is actually holding back Windows, with their massive oversell of Copilot+ and not delivering. Quite frankly, I'm not even sure if the NPU is being used.

Slow and uselss. Definetlt dont buy from Best Buy, their customer support is atrocious.

I have considered the Microsoft Surface Pro line as the de facto tablet for Windows. The quality and polish of the devices have been the gold standard if you are looking for a tablet, and for me this includes a 360 style 2-in-1 form factor. The Surface Pro 11 is no exception. It continues the same design language as the previous generation, and this is a good thing. I used for a little while the Surface Pro 10 for work and it was just right. This continues that excellence. I got the Dune color this time and it’s nice champaigne color to me, which is cool, not the typical silver or black colors. The real distinction here, and arguably the reason for upgrading, really comes down to two things, the new Arm achitecture (Intel/AMD no longer), and the reason for the “Copilot+PC” in the name. This is the realization of full integration of Microsoft’s AI language model into the Windows experience. For all intents and purposes, it’s like having your phone assistant integrated into Windows, but in overdrive. It integrates with your Office products, it provides intelligent feedback when querying for information, and it’s just beginning. I have been sort of resistant to using the AI languages, preferring to manually search or complete actions as I just enjoy the “tactile” feedback of manual entry. Copilot really begins to bridge my preferences to an intelligent assistant future. I’m slowly reaching for Copilot for many things and expect this to continue. There is even a hardware Copilot on the Surface keyboard should you get that as an accessory. I see the future Microsoft is going for. The former aspect that makes the Surface Pro 11 a real distinction is the Snapdragon X processor family. Being an ARM architecture (think system on chip processors like Android and iPhones), The possibility of real processing speed comparable with the x86 architecture previously used is here. I have not experienced any slow downs with this chip. The other part though, and this was crucial for me in a tablet, is that the Snapdragon X, along with Microsoft’s optimizations in Windows they are beginning to roll out, make battery life in the Surface Pro 11 on scale with tablets with Android or iPadOS. This is huge, because for me I was hesitant to use a Windows tablet due to battery life, opting for laptops with bigger batteries to compensate for the power hungry processors needed before. This processor is phenomenal for this aspect. Qualcomm has also really beefed up the neural processing of this processor which is the “brain” for AI and Copilot. This allows for incredibly speedy results when using AI. It makes it a joy to use. Overall, I would recommend this machine for anyone wanting a true tablet Windows experience. It does run your applications that are not compiled for ARM in an emulation layer, so those at times might take a slight performance hit, but I didn’t notice anything that was unusable. The battery life makes this an immediate upgrade from the 10th gen Surface Pro for me.

This is my first Microsoft Surface Pro and have always had HP laptops in the past. My main reason why I got this PC is because of its Copilot features - I am just so excited to get my hands on the AI capabilities that are integrated into this powerful device. Tip: I also got the keyboard and Pen bundle accessory to complement the Surface Pro and they are the perfect combo for seamless productivity on the go. When I powered the device up out of the box, it went through the usual set-up process. The set-up was quick, and it recognized and connected to our wireless network without any issues. By this point I was already impressed because of how fast the Surface Pro processes things. The Microsoft 365 apps have been preinstalled and all I had to do was sign up on my Microsoft account to activate the apps. I also installed other entertainment apps as I plan on using this device to watch videos as well as play music. Video quality is really good with the 13 inch screen with QHD screen resolution. Sound from its built-in speaker is loud at the highest setting but could be better quality though, but not an issue for me since I use an external speaker for this purpose. As for the Copilot features - I like that there is dedicated Copilot key on the keyboard, by the way - there are ton of possibilities and I have yet to utilize them! I have used Copilot and ChatGPT on my work laptop and have attended some online classes on prompting, so I can say I have a little bit of background on how to use GenAI. The integration of Copilot into the Surface Pro is the convenience I am looking for in a personal laptop. If I could share a quick tip that would be to play around and practice better prompting so that Copilot will generate the content that you want and ask for. In the Surface Pro Copilot+ PC, with just one press of a button, the Copilot app gets powered up and you can enjoy endless possibilities ranging from text rewrites, summarization, image generation, language translations, and so on. This is one device that I am sure I will use for a long time, apart from my work pc. Its sleek and slim design as well as better battery life and remarkable performance make this device very portable and powerful for on-the-go productivity.

Remove the ai and maybe the snapdragon can keep up with daily tasks. Returned.

Excellent product — works perfectly with my Microsoft Surface. Easy to set up, reliable performance, and good build quality. I’m very satisfied with the purchase and would definitely recommend it.

Tablet works but you will not receive the promotion that goes with the item you purchase!

This Microsoft Surface Pro Copilot+ PC is just simply an incredible machine. I haven't had a new computer in a long time, but this one has had the best first impression on me that any new computer has since my first one 30 years ago (the early days of the internet). There are a few things that I'm seriously impressed with: the speed and the battery life. The Copilot Plus features are also pretty cool, and I'll get to those, too. This computer is fast, plain and simple. It never lags and no matter what I'm doing, things load quickly no matter how many things are open. Then the battery life. I'm used to seeing the battery go down quickly on my last tablet. I loved that computer, but this one blows it away. I would describe it as it sips battery. With constant use, it lasts more than all day. The Copilot Plus features are pretty cool. I've been using Copilot on my phone for while and it even ended up writing the obituary for my father. It's a great service, so I was very interested to see these features. The cocreator was great. You draw smething that you want and then type in what you want to see and choose the creativity level and it peoduces a picture. I found that the higher the creativity level the closer that I would get to what I asked for. I found that using it in Photos was even better. It was fast and accurate. I would but this computer over and over again for the speed and battery life. The Copilot+ features are great. I'm so happy with this PC and would recommend it to anyone looing for a portable, long battery life and fun to use computer.

Absolutely excellent! This device replaced an older Surface Pro 8 which I gifted to a friend. This device however meets and even surpassed my hopes. The Snapdragon X Elite gives me well over a full day of battery life and the screen is beautiful. It is extremely responsive and have experienced zero issues at all with the device. After my experience with this device, I'm very tempted to click buy on the new Surface Laptop. This device is my daily driver and handles everything extremely well from web to video editing, photoshop to lightroom with a HUGE catalog. WiFi is blazing fast and I couldn't be happier. I can't imagine anyone not being extremely pleased with this device.