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Customer Ratings & Reviews

Your price for this item is $1,249.99
The comparable value price is $1,699.99

Customer reviews

Rating 4.6 out of 5 stars with 1246 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,246 reviews
  • Rated 5 out of 5 stars

    I like it and you will too.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device to replace my old Surface pro 8 and it does not disappoint. I would like to buy the new type cover but I believe it's too expensive for what it is. Also, I decided to go with this one instead of the OLED elite plus because of the $500 difference. I have no complaints about this device. I've only heard the fan once when I was updating it, and it stays pretty cool unlike my old surface pro 8.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    definitely an upgrade and worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    game changing, great battery life. nice integrated copilot. definitely an alternative to any macbook!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! The screen is a great size and the visibility is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. This is a great device!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great productive Tablet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my previous Surface and love this. Only gripe is that I wish they include the keyboard with the base purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From an iPad Pro to Surface Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Coming from and iPad Pro to the Surface Pro, I can say they both have their highlights. However, I made the switch because I needed something that offered near full laptop capability while maintaining the appeals and ability to convert to a tablet. The Surface Pro absolutely provides this and then some! Overall, I am satisfied with the change.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its performance and design surpasses my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for life on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device makes traveling and being able to work easy! It is lightweight and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Super fast. Not a gaming laptop. It is great for work. No pen included.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface Pro 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Surface Pros in the past and knew what to expect. This one has exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365+Copilot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much looking forward to using CoPilot with my Office 365 account

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Worth the Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a sleek device, but there's still so much to catch up with the ARM. A lot of stuff is not yet compatible. No scanning devices work with it yet which crushed me in the office setting. The screen door effect was awful on the OLED.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best computer systems that I have ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Surface Pro, the screen is large enough and easy to read.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro OLED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase of Surface Pro OLED. Ordered new case and is perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very deceptive ad. You are only buying the screen. No keyboard. And can’t be used on lap as regular laptop can.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Such a cool device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited about this product. It is wonderful, fast and a lot of fun to play around with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for my small business great to carry on the go to job sites

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer with excellent performance. Great deal at Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompatible with everything

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface carries the new ARM based Snapdragon CPUs, and while they might be taking strides to make improvements, this concept change should have stayed in concept until more apps and programs were compatible. The biggest dealbreaker out of the box is that not even Microsoft Office apps all work properly, XPS writer is not updated for ARM, Microsoft Outlook is not fully updated for ARM, the calendar app is completely missing, and outlooks calendar isnt fully functional in ARM. So you lose access to calendars and events. And this is just Microsoft products. We havent even begun to discuss how few programs and apps have an ARM version, and even if they do, they are behind in development, and most say the ARM version is unstable. From Microsoft Office, to work applications like AWS, Slack, various development environments, theres nothing but problems with everything you install. I get the premise Microsoft is going for, a more mobile centered cpu and hardware, however, they should have made efforts to make their software compatible. I returned mine and went with a Surface Pro 10 with an Intel processor, and everything works as normal again. I would avoid this laptop at all costs until they fix their software compatibility, at the very least with Microsoft software.

    No, I would not recommend this to a friend