Customer Ratings & Reviews

Best product for the price from Microsoft. Purchase it for daily usage. So much for the price.

Do not buy this. Yes, it is "nice," but USELESS. With the new systems it won't connect to any other devices, not even basic mice, and seems to be absolutely incompatible with everything. This is the biggest mistake purchase I've ever made and I highly highly recommend looking into something else. Even if it is listed as compatible with another type of device, I guarantee it is not. I'm an illustrator and got this for my work and now cannot use any mice I have tried, cannot use my nice Epson V600 flatbed scanner to scan my work, cannot connect to any printers, nothing. I even had my family, who all work in IT, take several long hard looks at it to try to get it to pair with anything and none of them could make it work either. Phenomenally upsetting waste of money. Don't do it. If you do make the mistake of getting it, make sure to immediately try to pair it with anything you might want to use so that at least you can return it within the return window.

I am very happy with this purchase... recommend every one...

Very good machine. I thought it'd be faster than Surface Pro 8 or 9, but it is not. I thought the battery would last longer than the Surface 9, but it does not. I expected it to be more responsive than the previous versions but it is not. The price is good.

Awesome product, Awesome service, love Best Buy! I got everything I was looking for! Never think of going anywhere else!

My rating is not for the tablet, which is a great tool, but for the service I received from Best Buy. I've been a customer for several decades and my house is full of many items I've purchased there (Mutiple laptops, big screen TVs, two tablets, smart watches, GoPro, phones, Irobot, etc). After getting my SurfacePro, I was able to set up everything but the link to my ISP's email. After multiple attempts, I called Geek Squard for help (I have been a My Best Buy Total subscriber). After an hour with the first Squad member, I was told she couldn't help me because her computer was down. The next day, I called again and the person I was connected to kind of helped, but not everything nor all my subfolders in Outlook downloaded. I was told it would take 24-48 hours for them to appear. The next day not only didn't the folders show up, but again nothing would appear when I tried to open Outlook. Thinking an appointment in person might work out better, I set an appointment at my local Best Buy. After 30 minutes of working with the Squad member, she took the tablet back to a technician. After another 15 minutes she returned to me saying there was nothing they could do for me. Her explanation was that they have always had a problem with my ISP! After indicating that was unacceptable, that I had two laptops, two smart phones, and an earlier tablet that could all access my email, I was met with a shrug and her repeating that there was nothing they could do beyond giving me the phone number for the ISP's tech support. She offered to get a manager which I accepted. He arrived and I explained what I had been through already and all I wanted was help to access my emails on my new tablet. His response was that they have always had trouble with my ISP and there was nothing they could (would) do to help me. After I again expressed that I didn't just spend nearly $2,000 for the new tablet and not be able to access my emails, that remained unacceptable. From that point forward, all he would say is that they could give me a refund "now or later". After he refused to help any further and just kept repeating the same "refund now or later" line, I was so disappointed and frustrated I gathered my purchases and left. I wasn't ready to give up on my new tablet but knew that Best Buy wasn't going to help me. This isn't the first time this store has sold me something they later claimed to have known wasn't going to work. A few years ago it was a router for this same ISP. After having to pay for a Squad member visit to my home, only to have him tell me it wouldn't work with my provider, I had to return the router. Last year I purchased a GoPro and significant accessories only to learn later that it wouldn't work with my laptop, necessitating the need to purchase a new laptop. And now this tablet. Why keep selling things to people from my region when they know, or believe that those things are not going to work? And as an FYI, after about three hours of time with three different Geek Squad reps, plus two hours of travel time to and from the store, and an hour with tech support from my ISP, and then another 90 minutes with Microsoft tech support, I finally have my emails on my new tablet. It could be done! Best Buy, you have been a huge disappointment and lost this long-time customer.

Just what I needed to replace my original surface pro 3

Light weight, increased speed, and when charged, computer operates for a full workday or more.

Great computer, but Best Buy changed their price match policy post purchase, saying they won't match prices during the lead up to and after Black Friday. Changing their price matching policy on purchases made just before Black Friday is basically a scam. The price has since dropped over $200 since purchase under two weeks ago...and they won't match the price available from numerous other retailers. They lost my future business over this deceitful policy.

Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.

I thought the product was perfect for what I needed it for which was school.

Took long time to network with my house internet. I need help from my son.

Bought this for my daughter for college. She loves the easy setup, speed, and storage. Beautiful color, lightweight and versatile.

Surface PC’s have not failed me once again. This is my 3rd surface and by far the best in market for what it is.

Excellent system but app compatibility has a ways to go , also they really need to start getting some anti glare coatings on there screens it's a little insane Microsoft

Love this machine. Great sync across all my devices in the Microsoft world. A must have for those on the go!

Get PC. Son uses it for college and has no issues.

I love the 2-in-1 design. Perfect for talking notes and running smaller engineering softwares for homework.

Love it! Worth the extra cost when I compare it to other laptops.

It made art classes easier to create send and share colab work.