Customer Ratings & Reviews

This does NOT come with a keyboard! It was unclear to me, So if you're typing a lot, you may want to buy another model. Color is gorgeous, though

If your a developer, forget it, hence the one star. The Snapdragon processor is incompatible with any Virtual machine (e.g., VMWare) as well as some of my development tools and remote communication apps. If you just surf and do word its fine.

I always liked the Surface Pro line since it is the lightest hybrid laptop possible. The biggest downside was its battery life was poor due to the Intel CPU. This one the got the new ARM Snapdragon architecture and they claimed it had huge performance boost and extremely long battery life. However I found this was NOT right. I didn't any better battery life improvement on this new machine compared to my old Pro 8. It was actually even worse since it drops battery, not %1 by %1. It could drop %4-%5 at a time which made me insane. I didn't feel it was faster than my older version either, especially when APP is not native arm version but intel version. The screen is another disappointment. You can visually say some dot matrix on the screen when viewing text which is really annoying. When watching video, I would say an Ipad ICD screen is still much better and comfortable than this one. Considering its price, finally I had to decide to return this product.

The new Snapdragon OS is not compatible with our retail Star or Zebra receipt printers, so this product was completely useless to me. On top of that, Best Buy has a ludicrous 15-day return policy, which is hard to fathom, especially when dealing in a B2B situation. Needless to say, we didn't discover that this tablet would not work until beyond the 15-day window, and Best Buy made absolutely no effort to work with us on getting a return or an exchange or anything. They basically told me I was out of luck. This has been the worst, most inefficient and frustrating experience I've ever encountered in my experience as a consumer.

Very dissapointed with this Surface (Arm processor), keyboard not working and bank software incompatible with this laptop. Poor job from Microsoft, returning the item and trying to get one with Intel or my mobey back. This was my third one.

Best buy is letting me down again. I am a total member, and I ordered a computer on the 18th of June for delivery, delivery failed, (delayed) i asked to pick it up wherever it is available local, so they found it in stock at coral springs, I went to pick it up. it's not available there its being shipped. I can pick up on the 23rd. NO, its not there yet. Customer service says: lets cancel that order and redo it. Now i am back to square one... same song... delivery delay, come get it, not there.....

The MS 13” Surfa Pro with SnapDragon Elite microprocessor has a firmware flaw where it does not recognize the keyboard when rebooted

The product is great. Delivery was not. I ordered a black one and was promised a 6-18-24 delivery. Then it went to 6-22-24. Then 6-29-24. As I needed a computer, I asked if any were available. Yes an "orange" one. Functionally the same. Great. Oh yeah can you bring that promotional TV back or pay for it. It only came with the black one.....that you can't get because none are available. Hello Owasso OK.

is not compatable with our programs we need to do our jobs

Really disappointed that I can't project to the arm Surface Pro 11. I was really looking forward to an extra work display.

I am not sure about this experience so far, with the limitations on windows ARM. For sure you will be an early adopter if you decide to get it!

Even though it's been a recent purchase and I’ve only been using it for about a month, I’m really glad I decided to get the Surface Pro. I went with the 13-inch model, and it's the perfect size for school, compact enough to carry around easily, but still big enough to comfortably read, write, and multitask. The battery life has been good so far. The processor is fast and responsive, which makes switching between apps and tabs smooth, especially helpful when I’m working on assignments. I chose the Surface Pro for school, and it’s been great for that. There's plenty of storage space, so I’ve been able to download all my textbooks and documents without worrying about running out of room. I also like how lightweight it is, making it easy to carry in my backpack. So far, I haven't run into any issues. It’s early, but based on my experience so far, I’d definitely recommend it to other students or anyone looking for a reliable and portable laptop/tablet combo.

I did not receive this product from FedEx. This is one of the worst experiences buying electronics from BestBuy. The whole experience reeks of incompetence from both BestBuy Customer Service in resolving the issue. I had to buy the product directly from Microsoft and it arrived in 2 days yet the one I bought from Best Buy never got to me and my funds have not yet been returned to my card.

Very Slow performance ... Firmware not up-to-date -- Currently reaching out to Best Buy, and I am hopeful they can help.

While at the store, 2 different employees said we could purchase the sapphire color with the bundle, but we had to order it, so we did. When we received the package it was just the tablet part. So we returned it and the customer service rep said she would send the sapphire with the bundle. Again the we received the tablet. My wife then went to the store and the manager could not find the bundle deal even though we told him that’s why we bought it from Best Buy, and the only thing he could do was a black one. Very disappointing to convince your wife to buy it from Beat but only to not get what you want even thought we had a number of employees said it was included.

It's pretty cool. Its like an iPad and a laptop with a kick stand. No keyboard, no pen. But is still pretty cool.

The ARM Processor is not compatible with most everything we use. This is garbage.

Too expensive for this price point ,nothing special and co pilot is not complete AI

If you need to run business products or software, you need an X86 or X64 process. For this class of users DO NOT GET an ARM device. In addition to not running required software and hardware, this computer crashes constantly. Complete waste of time money.

it's a boring laptop, i wanna return it,.. please buy it from me