Customer Ratings & Reviews

Terrible. This is exactly like the previous "X" series. NOT COMPATIBLE with normal everyday programs or apps. Not even Google DRIVE. You will be forced, like me, to return and get an AMD or Intel processor laptop. Why, Microsoft???? I loved my Surface Pro 9.

The Surface Pro lineup now boasts a stunning OLED display, a first for Microsoft. With its captivating 120hz refresh rate, this display is a sight to behold. While the Surface Pro has always had impressive displays, this OLED display takes it to a new level. The display has also been upgraded with an improved anti-reflective coating, enhancing the viewing experience. This isn’t Microsoft's first rodeo of trying to gain traction with an ARM chipset on the Windows side. In the past, performance and software were a letdown if you chose an ARM version of the Surface Pro. Basic tasks like web browsing were fine, but things begin sour when you push that CPU. This year, Qualcomm released a new powerful ARM chipset called Snapdragon Elite, which is supposed to hang with Apple's M series processors. It’s amazing how efficient this chipsets are compared to their x86 counterpart. Also, the added benefit is having all that power available even when unplugged from a power source. Windows devices tend to lose performance when running on battery, but that is no longer the case. Less power is needed to perform this, which results in lower temps and improved battery life. It’s not perfect. Microsoft still has a long way to go to improve the emulation layer called prism, which helps translate x86 code to ARM so x86 apps can run on an ARM platform. If you rely heavily on x86 applications, I recommend an Intel version of the Surface Pro for native support. For those not dependent on x86 applications, the added benefits of a quieter, lower-running system are a welcome bonus. Co-Pilot AI is a hot topic, and Microsoft is fully embracing it. The Co-Pilot+ certification, a significant development, requires a minimum of 16 GB of RAM and 45 (tops) of NPU power. This powerful configuration allows all AI processes to be handled within the machine, improving battery life and enhancing privacy. Here are some of the new features from the Copilot+ update I was able to play with. Cocreator is another one interesting for those who are not good at drawing, like me. Paint now gains some new features, like AI-generated images based on your vision, text, or image prompts that will be generated on the right side of the screen. Live Captions can now be generated system-wide from any audio or video source playing on the screen and translated into English from 44 languages. Video calling also gains enhanced features like automatic framing, creative filters, and portrait blur, driven by the NPU instead of the CPU. The hardware is top-notch. It’s a beautiful-looking and very premium-feeling device. You won’t find any flex on this device. The HDR-capable Oled display is bright, colorful, and smooth, with a refresh rate of 120hz. There is a slight quirk if you’re using it as a tablet up close; you will get this screen door effect that mainly shows up under a bright white background. This is due to the touchscreen layer on Oled devices. Other devices with Oled touchscreen displays seem to suffer from this, too. I was surprised by how loud the speakers can get on the Surface Pro 11. I wasn’t expecting much with just two speakers. Bravo Microsoft. Great speakers and excellent display lead to an outstanding media consumption device. You get two USB 4-gen ports and a magnetic charging port for port selection. You still have the option to charge via the USB C ports. The front camera quality is excellent for video conference calls, and the rear camera is decent for taking pictures of documents. You also get Windows Hello authentication. The only upgrade available is the SSD. I was shocked to see how easily Microsoft made it to upgrade the SSD via a small door hidden behind the kickstand. Performance has been impressive so far. For some reason, Windows 11 runs much smoother with the Snapdragon X Elite, and I’m sure Microsoft has optimized it plenty. Even my other Windows devices, like the G14 2024 or Legion Go, don’t feel as smooth as the Surface Pro 11. This has actually led to a much better tablet experience too. The auto rotation is a lot smoother now compared to the jerky performance from previous Surface Pro devices. I kept the Windows power profile set to recommended. Battery life also has been stellar. This is where the ARM chip platform shines. Not only is the CPU power efficient, but it can also deliver performance with less wattage being utilized. Microsoft has done a great job with Windows 11 optimization for ARM. You will hardly hear the fans kick in unless you're doing intensive work like video editing or playing games. The Surface Pro 11 is a silent, cool-to-the-touch machine for everyday simple tasks. It will be hit or miss for gaming. Titles like Fortnite or any other game with anti-cheat software won’t run because they are incompatible with ARM. Qualcomm has a website set up for a list of compatible games. If gaming is a priority, this won’t be it. Overall, the experience was positive. The display is excellent, the battery life is impressive, and performance doesn’t take a significant hit on battery life. Unless you depend on x86 software, the Surface Pro 11 is worth consideration.

Would not recommend this product. This is the 2nd Surface Pro I have purchased thinking they may have improved since the 6 years of my 1st device and I was not satisfied. Very disappointed that I could only get through the part of setting up the WIFI section, thereafter I couldnt do anything and I kept having to restart in hopes of a different screen to pop up.

Item has serious battery issues where battery works just 2 hours.have yellow display issue too and highly dissatisfied

I’ve been using the Microsoft Surface Pro for a while now, and it’s been great. The touchscreen and detachable keyboard make it easy to switch between work and casual use. It’s fast, lightweight, and has solid battery life, so it’s really handy for taking on the go. Overall, it’s a versatile device that just works.

It's still showing delayed delivery. Kindly cancel my order and refund the amount ASAP. Thanks & Regards.

Why would they show the keyboard and not mention anywhere in the description keyboard not included and yet its not included?

If i could give 0 stars i would. I do not recommend this product to anyone for anything. It runs incredibly slow right out of the box.

Overated item. The size is practical, but the operational system is terrific.

Not good to operate, switch between the touch screen and the keyboard

Slow and uselss. Definetlt dont buy from Best Buy, their customer support is atrocious.

I have considered the Microsoft Surface Pro line as the de facto tablet for Windows. The quality and polish of the devices have been the gold standard if you are looking for a tablet, and for me this includes a 360 style 2-in-1 form factor. The Surface Pro 11 is no exception. It continues the same design language as the previous generation, and this is a good thing. I used for a little while the Surface Pro 10 for work and it was just right. This continues that excellence. I got the Dune color this time and it’s nice champaigne color to me, which is cool, not the typical silver or black colors. The real distinction here, and arguably the reason for upgrading, really comes down to two things, the new Arm achitecture (Intel/AMD no longer), and the reason for the “Copilot+PC” in the name. This is the realization of full integration of Microsoft’s AI language model into the Windows experience. For all intents and purposes, it’s like having your phone assistant integrated into Windows, but in overdrive. It integrates with your Office products, it provides intelligent feedback when querying for information, and it’s just beginning. I have been sort of resistant to using the AI languages, preferring to manually search or complete actions as I just enjoy the “tactile” feedback of manual entry. Copilot really begins to bridge my preferences to an intelligent assistant future. I’m slowly reaching for Copilot for many things and expect this to continue. There is even a hardware Copilot on the Surface keyboard should you get that as an accessory. I see the future Microsoft is going for. The former aspect that makes the Surface Pro 11 a real distinction is the Snapdragon X processor family. Being an ARM architecture (think system on chip processors like Android and iPhones), The possibility of real processing speed comparable with the x86 architecture previously used is here. I have not experienced any slow downs with this chip. The other part though, and this was crucial for me in a tablet, is that the Snapdragon X, along with Microsoft’s optimizations in Windows they are beginning to roll out, make battery life in the Surface Pro 11 on scale with tablets with Android or iPadOS. This is huge, because for me I was hesitant to use a Windows tablet due to battery life, opting for laptops with bigger batteries to compensate for the power hungry processors needed before. This processor is phenomenal for this aspect. Qualcomm has also really beefed up the neural processing of this processor which is the “brain” for AI and Copilot. This allows for incredibly speedy results when using AI. It makes it a joy to use. Overall, I would recommend this machine for anyone wanting a true tablet Windows experience. It does run your applications that are not compiled for ARM in an emulation layer, so those at times might take a slight performance hit, but I didn’t notice anything that was unusable. The battery life makes this an immediate upgrade from the 10th gen Surface Pro for me.

This is the type of device that will make Windows, and Surface in particular, users extremely happy. It will also make users of other operating systems want to switch. It is a true computer yet also a tablet - a power house when you need it and all day battery life to keep it going. The battery has been incredible. I’m able to get through a full day, and then some, of work and play, with minimal battery loss while sleeping. I love the form factor - a thin table with a built-in kickstand that holds in any position. I also like that the hard drive is easily accessible - a magnetic cover under the kickstand is easily removed to reveal it. For me, it is best with the separate purchase of the keyboard and pen, but this is a really great value. I find no use for the surface connector and would rather have a third USB type C port on that side of the device. It has been able to run all of my needed applications (Office 365, Teams, Signal, WSL2, VS Code, Jetbrains apps, even MySql running through emulation works great). Windows Hello facial recognition is fast and secure and the AI features are useful. The Copilot app is helpful, Live Translate works very well, Image Creator in Photos works well and is fast, Paint CoCreator gives a good starting point for creating images. Even if you don’t use the AI features, the device is worth it for the new hardware alone. The Edge browser is fast, doesn’t drain battery, and works great for touch (especially the swipe gesture for going back). Although not a gaming laptop, I installed Steam and Hades 2. On medium settings, game play is excellent. This does drain battery a bit faster, but to be able to play games is a great bonus. My main laptop is an Apple MacBook Pro (M1) and this fits right into my set up. It works with the Caldigit TS4+ dock, connected to an Apple Studio Display. If you are mainly an Apple user, you can even install the iCloud app and have access to your photos, passwords, drive, and bookmarks. All of this great performance with the Plus processor, this is truly excellent. It is just unreal to me that this thin device is a full computer that can be used all day and has battery life to spare. I really enjoy using it during the day at my desk, taking a break and moving to another office on battery power, and then finishing up with some Hades 2 at the end of the day. This is simply an excellent computer.

This is my first Microsoft Surface Pro and have always had HP laptops in the past. My main reason why I got this PC is because of its Copilot features - I am just so excited to get my hands on the AI capabilities that are integrated into this powerful device. Tip: I also got the keyboard and Pen bundle accessory to complement the Surface Pro and they are the perfect combo for seamless productivity on the go. When I powered the device up out of the box, it went through the usual set-up process. The set-up was quick, and it recognized and connected to our wireless network without any issues. By this point I was already impressed because of how fast the Surface Pro processes things. The Microsoft 365 apps have been preinstalled and all I had to do was sign up on my Microsoft account to activate the apps. I also installed other entertainment apps as I plan on using this device to watch videos as well as play music. Video quality is really good with the 13 inch screen with QHD screen resolution. Sound from its built-in speaker is loud at the highest setting but could be better quality though, but not an issue for me since I use an external speaker for this purpose. As for the Copilot features - I like that there is dedicated Copilot key on the keyboard, by the way - there are ton of possibilities and I have yet to utilize them! I have used Copilot and ChatGPT on my work laptop and have attended some online classes on prompting, so I can say I have a little bit of background on how to use GenAI. The integration of Copilot into the Surface Pro is the convenience I am looking for in a personal laptop. If I could share a quick tip that would be to play around and practice better prompting so that Copilot will generate the content that you want and ask for. In the Surface Pro Copilot+ PC, with just one press of a button, the Copilot app gets powered up and you can enjoy endless possibilities ranging from text rewrites, summarization, image generation, language translations, and so on. This is one device that I am sure I will use for a long time, apart from my work pc. Its sleek and slim design as well as better battery life and remarkable performance make this device very portable and powerful for on-the-go productivity.

Remove the ai and maybe the snapdragon can keep up with daily tasks. Returned.

Tablet works but you will not receive the promotion that goes with the item you purchase!

This Microsoft Surface Pro Copilot+ PC is just simply an incredible machine. I haven't had a new computer in a long time, but this one has had the best first impression on me that any new computer has since my first one 30 years ago (the early days of the internet). There are a few things that I'm seriously impressed with: the speed and the battery life. The Copilot Plus features are also pretty cool, and I'll get to those, too. This computer is fast, plain and simple. It never lags and no matter what I'm doing, things load quickly no matter how many things are open. Then the battery life. I'm used to seeing the battery go down quickly on my last tablet. I loved that computer, but this one blows it away. I would describe it as it sips battery. With constant use, it lasts more than all day. The Copilot Plus features are pretty cool. I've been using Copilot on my phone for while and it even ended up writing the obituary for my father. It's a great service, so I was very interested to see these features. The cocreator was great. You draw smething that you want and then type in what you want to see and choose the creativity level and it peoduces a picture. I found that the higher the creativity level the closer that I would get to what I asked for. I found that using it in Photos was even better. It was fast and accurate. I would but this computer over and over again for the speed and battery life. The Copilot+ features are great. I'm so happy with this PC and would recommend it to anyone looing for a portable, long battery life and fun to use computer.

I have the Surface Pro X SQ1 and decided to upgrade to this new surface Pro and it is such a significant improvement. This new version I got is the snapdragon plus version and not the Elite which still has amazing performance. The screen is still the same size. The keyboard and pen for the surface pro x SQ1 are even compatible with this version. The resolution to me seems a little sharper although some may argue but I do see a a more crisper image when surfing the net. The copilot plus feature is pretty cool! I'm just so used to searching and doing everything manually that it's not really a feature I could see myself using personally. It's always nice to have options though. The Snapdragon X Plus processor is faster than previous models which is a nice always a nice addition. When surfing the net the pages load almost instantly. The design is very nice with a sturdy kickstand and design over all just like the previous version I have. I never really had a problem with the design though. Overall I would definitely say that this is an improvement over the last model and seems with each new release the surface pro only gets better. I would definitely recommend the new surface pro to anybody looking to upgrade.

Still waiting for product. Waiting, waiting......

This device has a great screen and performs well. I have been able to run several applications at once without any loss of speed. I've had it for a couple of months now, and it has been a pleasure to work on.