Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • A m - - - - - 4 - - - - - L 1 F NEF Su - I - - - - - - - - 4 A ~ N A - i I I T - 6 B BS - - / 1 1 Seurch - - 4 a a 5 - - - - - - - - - - 1 - - I - / - -i - MATEM AM 62U204 O
  • Copilot+PC + PC : - + A a - , - - Accessories sold separately.
  • Introducing the new Surface Pro: * All-day battery life * 14 Hours * Less downtime charging and more power * OLED: Cinematic display on-the-go * Delivers a wider range of colors with the optional OLED touchscreen * 90% Faster performance * Industry leading AI * Supercharge your productivity and creativity Note: HDR requires HDR content and enabling HDR in device settings. Compared to Surface Pro 9.
  • Specifications: * Processor: Snapdragon R X Elite * Memory: 16GB or 32GB * Storage: Removable SSD drive 512GB or 1TB * Graphics: NPU * Display: Qualcomm HexagonM 13" Touchscreen Adreno TM GPU PixelSenseM Flow (45 TOPs) OLED display * 32GB memory and IT storage option available for Pro with Wi-Fi only. See Surface.com/Storage for more details. * Surface Pro display has rounded corners within a standard rectangle. When measured as 3 standard rectangular shape the screen is 13" diagonally (actual viewable area is less).
  • Copilot+PC Microsoft Surface "Phenomenal battery life and snappy performance." CNN Underscored, July 2024 CNN underscored Best Tested 2024
  • Intuitive touch: Tap, swipe, touch, and experience effortless interactions with the vibrant, high-definition PixelSense touchscreen display on every Surface device. Slim Pen 2 sold separately.
  • Al-powered productivity Show up brilliantly on calls with Al-powered audio and video features, staying clearly in view while moving around freely, with virtually no background noise. Keyboard and Slim Pen 2 sold separately.
  • Use Microsoft 365 on any device: Get started seamlessly and stay on track no matter where you are with a familiar experience, cloud storage, and integrated accessibility features across your devices. Travel Itinerary: * Day 1: Eiffel Tower * Day 2: Louvre Museum * Day 3: Notre-Dame Cathedral * Day 4: Versailles Palace * Day 5: Seine River Cruise * Day 6: Arc de Triomphe * Day 7: Montmartre * Day 8: Sacre Coeur Basilica * Day 9: Palace of Versailles * Day 10: Eiffel Tower Subscription Required. Sold separately. Software license required for some features. Keyboard sold separately.
  • Choose from four stunning colors: Black, Platinum, Sapphire, and brand-new Dune. Matching keyboards in premium Alcantara fabric are also available, sold separately.
  • Ultra-flexible design: Iconic 165-degree fluid kickstand delivers flexibility at any angle. Keyboard sold separately.
  • Accessories that adapt to you. Customize your experience with an incredible ecosystem of high-quality accessories that let you adapt your device to all the different ways you work, learn and play. Keyboard and accessories sold separately.
  • Accessories sold separately.
  • Alt View 24. Microsoft - Surface Pro - Copilot+ PC - 13” OLED - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Edition) - Black.
  • Accessories sold separately.
  • Alt View 26. Microsoft - Surface Pro - Copilot+ PC - 13” OLED - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Edition) - Black.
  • Accessories sold separately.
  • Accessories sold separately.
  • Microsoft Copilot+ PC - Product Overview Video video 1 minutes 08 seconds
  • Microsoft Surface Copilot + PCs video 3 minutes 14 seconds
  • Buying Guide: Surface CoPilot+ PCs video 1 minutes 56 seconds
  • Recall (preview) - Timeline and Search video 0 minutes 31 seconds
  • Recall (preview) - Settings and Control video 0 minutes 30 seconds
  • Recall (preview) - Security video 0 minutes 26 seconds
  • Improved Windows Search video 0 minutes 28 seconds
  • Click to Do (preview) - Image Actions video 0 minutes 22 seconds
  • Click to Do (preview) - Text Actions video 0 minutes 27 seconds
  • Photos - Super Resolution video 0 minutes 31 seconds
  • Thoughtful Design video 0 minutes 40 seconds
  • Versatile and Adaptable video 0 minutes 40 seconds
  • Windows 11 Home video 1 minutes 51 seconds

Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Model:
ZIA-00018
SKU:
10121596
Highly rated by customers for:
$1,199.99
Save $300
Comp. Value: $1,499.99

Customer reviews

Rating 4.6 out of 5 stars with 1284 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,284 reviews
  • Pros mentioned:
    Overall performance

    Surface

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface. The picture is great as well….

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Surface Pro

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing love I'm using it for school it greats with taking notes. Light weight easy to pack and go.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • 10/10 Reccomend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED display is amazing. I definitely enjoy this better than the MacBook Pro. I would also recommend getting the pen if you are in college or just like writing. The only thing I haven’t liked is sometimes the keyboard does not work and I have to disconnect and reconnect it.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Device for college

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son likes the portability and long-lasting battery. I like the display. I only wish the keyboard came with the device at the price.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Microsoft Surface Pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my MS tablet. I have been buying these tablets for over 10 years. They are portable and convenient for any use from, school, business, emails and just chilling and watching movies.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    awesome product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product , 100% recommended, good price and nice look

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Cons mentioned:
    Software compatibility

    Not bad

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice small, powerful device. The lack of ARM compatibility can be frustrating

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Excellent laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop and I am surprised by theSnapdragon processor

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Best purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter who loves to sketch , she wants to be a graphic designer and the resolution on the surface is amazing . Makes all her sketches pop out wonderfully.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Amazzzziinngggg!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it ! So easy and love that it has face recognition! So I don’t have to type my password in each time!

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good job microsoft

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop/Tablet, It has the same level of performance and class as an Apple IPad. I Recommend this one to a must have.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

    I would recommend this to a friend

  • Worth the money!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised by how nice this laptop is. The keyboard (with pen) is detachable. The main body of the laptop has a big screen and it's easy to see. Pictures and videos are clear. It has a kickstand, allowing the screen to sit up for easy viewing. It cost a bit more than some other laptops but it was worth the extra - going back to school i needed a fast and reliable laptop with plenty of memory.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Good little computet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Works like dream. Set up easy and has all the bells and whistles

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • No title

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. It is exactly as advertised & data transfer by Geek squad was successful. No complaints

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Pleasantly surprised.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has been a great device. I Hope widows app store steps up there game. Would make this devices a powerful tool for work and leisure.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great 2-in-1

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new Surface! My spouse had an older version that was greatly appreciated by the whole family and to have my own, improved newer model now is a real treat!

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Best device ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best device ever. It is extremely portable and easy to use.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Great product, just wasn’t what I was looking for

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this product for a couple months then traded it in. It was great but not what I was looking for. I often sit on the couch while doing homework and with the screen not being able to stand alone it was inconvenient.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Very nice tablet with good performance.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice form factor with an excellent display and despite needing to emulate some programs the performance is excellent even with programs that not natively coded for ARM processors

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend

  • Surface Pro 11th Edition

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife LOVEs her xmas present. This 11th edition is everything and more for her as a teacher.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
Page 27, Showing 521-540 of 1,284 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.