Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • A m - - - - - 4 - - - - - L 1 F NEF Su - I - - - - - - - - 4 A ~ N A - i I I T - 6 B BS - - / 1 1 Seurch - - 4 a a 5 - - - - - - - - - - 1 - - I - / - -i - MATEM AM 62U204 O
  • Copilot+PC + PC : - + A a - , - - Accessories sold separately.
  • Introducing the new Surface Pro: * All-day battery life * 14 Hours * Less downtime charging and more power * OLED: Cinematic display on-the-go * Delivers a wider range of colors with the optional OLED touchscreen * 90% Faster performance * Industry leading AI * Supercharge your productivity and creativity Note: HDR requires HDR content and enabling HDR in device settings. Compared to Surface Pro 9.
  • Specifications: * Processor: Snapdragon R X Elite * Memory: 16GB or 32GB * Storage: Removable SSD drive 512GB or 1TB * Graphics: NPU * Display: Qualcomm HexagonM 13" Touchscreen Adreno TM GPU PixelSenseM Flow (45 TOPs) OLED display * 32GB memory and IT storage option available for Pro with Wi-Fi only. See Surface.com/Storage for more details. * Surface Pro display has rounded corners within a standard rectangle. When measured as 3 standard rectangular shape the screen is 13" diagonally (actual viewable area is less).
  • Copilot+PC Microsoft Surface "Phenomenal battery life and snappy performance." CNN Underscored, July 2024 CNN underscored Best Tested 2024
  • Intuitive touch: Tap, swipe, touch, and experience effortless interactions with the vibrant, high-definition PixelSense touchscreen display on every Surface device. Slim Pen 2 sold separately.
  • Al-powered productivity Show up brilliantly on calls with Al-powered audio and video features, staying clearly in view while moving around freely, with virtually no background noise. Keyboard and Slim Pen 2 sold separately.
  • Use Microsoft 365 on any device: Get started seamlessly and stay on track no matter where you are with a familiar experience, cloud storage, and integrated accessibility features across your devices. Travel Itinerary: * Day 1: Eiffel Tower * Day 2: Louvre Museum * Day 3: Notre-Dame Cathedral * Day 4: Versailles Palace * Day 5: Seine River Cruise * Day 6: Arc de Triomphe * Day 7: Montmartre * Day 8: Sacre Coeur Basilica * Day 9: Palace of Versailles * Day 10: Eiffel Tower Subscription Required. Sold separately. Software license required for some features. Keyboard sold separately.
  • Choose from four stunning colors: Black, Platinum, Sapphire, and brand-new Dune. Matching keyboards in premium Alcantara fabric are also available, sold separately.
  • Ultra-flexible design: Iconic 165-degree fluid kickstand delivers flexibility at any angle. Keyboard sold separately.
  • Accessories that adapt to you. Customize your experience with an incredible ecosystem of high-quality accessories that let you adapt your device to all the different ways you work, learn and play. Keyboard and accessories sold separately.
  • Accessories sold separately.
  • Alt View 24. Microsoft - Surface Pro - Copilot+ PC - 13” OLED - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Edition) - Black.
  • Accessories sold separately.
  • Alt View 26. Microsoft - Surface Pro - Copilot+ PC - 13” OLED - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Edition) - Black.
  • Accessories sold separately.
  • Accessories sold separately.
  • Microsoft Copilot+ PC - Product Overview Video video 1 minutes 08 seconds
  • Microsoft Surface Copilot + PCs video 3 minutes 14 seconds
  • Buying Guide: Surface CoPilot+ PCs video 1 minutes 56 seconds
  • Recall (preview) - Timeline and Search video 0 minutes 31 seconds
  • Recall (preview) - Settings and Control video 0 minutes 30 seconds
  • Recall (preview) - Security video 0 minutes 26 seconds
  • Improved Windows Search video 0 minutes 28 seconds
  • Click to Do (preview) - Image Actions video 0 minutes 22 seconds
  • Click to Do (preview) - Text Actions video 0 minutes 27 seconds
  • Photos - Super Resolution video 0 minutes 31 seconds
  • Thoughtful Design video 0 minutes 40 seconds
  • Versatile and Adaptable video 0 minutes 40 seconds
  • Windows 11 Home video 1 minutes 51 seconds

Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Model:
ZIA-00018
SKU:
10121596
Highly rated by customers for:
$1,149.99
Save $350
Comp. Value: $1,499.99

Customer reviews

Rating 4.6 out of 5 stars with 1287 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,287 reviews

  • great tablet, very sleek, professional very happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Perfect for small business and travel

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

    I would recommend this to a friend

  • Great PC, but expensive.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the Laptop, but for the price I had to go with a competitor. The drawback was having to purchase the keyboard, mouse, and pen separately. I had to switch to one that offered a bundle for the same price and higher storage.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Pro tip

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface pro, great unit, easy to use and everything I need

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Microsoft surface pro 11th edition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is the easiest, clearest and most convenient item to use. I added a mouse for game play, The Geek squad in Lexington is the greatest.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Not user friendly if you aren't tech savvy

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joined most expensive membership for the opportunity to have grek squad assist in setting this new surfacepro from my old one. I haven't been able to open my Gmail for 2 months. Then only a 20 minute time limit if I decide to bring it back. I don't like the new surface pro as much as the one from 2023

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good deal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it works, it's like a toy that is both useful and comfortable to use. Recommended.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great device!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. I have Apple products, but this is my go-to for work related projects.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Fast, powerful and beautiful newcome!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro matches all my requirements, from personal to business, completely. And it's beautiful! Is it a tablet? Is it a PC? It is a dream.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Good tablet PC

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, beautiful PCs, have some limitations due to the fact that ARM-based CPU is not compatible to all apps but emulator will work just fine for a lot of apps without sacrificing performance.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Surface Pro

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the functionality of this device, the size and particularly the thinness.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend

  • Surface to college

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use a surface pro to take between home and work, Bought this for my son to take to college. Hooked it up to a second monitor to give him a large workspace. He’s not a gamer, so he has all the power and storage he needs.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • Arrived on time nice device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time was easy to set up high performance great image ultra portable.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Best 2-in-1 laptop

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful device with best display and usability!!

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend

  • This is a game changer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has great battery life. Compared to Intel surface pros, it lasts much longer. It's compatible with everything I need. Getting ARM programs wasn't as difficult as I thought. Intel programs still run, but close them when you can to lengthen battery life. Graphics are great as always. This is a great machine.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    I would recommend this to a friend

  • Best multipurpose device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never go from this back to a laptop for non gaming usage. The Surface makes things so easy for use all around the home as a larger tablet, but also allows for things like spreadsheeting for our small business on the same device.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend

  • Surface Pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Surface Pro. Light, fast, perfect for traveling

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Great product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the convenience and speed of the surface pro. My far the best PC I have had.

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Phenomenonal productivity boost

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Microsoft SurfaceCopilot + PC! Thanks MS, it's a phenomenonal productivity boost for work and school! The power of AI is incredible!

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome.... expensive but is a great laptop. Copilot!!!

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

    I would recommend this to a friend

  • soon but not yet.....

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a little while it will be an excellent PC-- right now there are lots of software/ apps that are not compatible (or have been changed, so i lost functionality that i relied upon) That means I've had to go find substitutes ... and all that that entails. It's painful I'm ready when MS is....

    This review is from Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 1TB SSD - Device Only (11th Ed) - Black

    I would recommend this to a friend
Page 38, Showing 741-760 of 1,287 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.