Customer Ratings & Reviews

I owned a Surface Pro 4 for 9 years and while I had some issues with it from time to time, not being a tech-oriented person, as I have my Best Buy membership, I had Geek Squad assistance when necessary - so it all worked out well. When I was shopping for a replacement, I was never advised that the newest Surface Pro's ARM processor causes a major issue when it comes to compatibility with other devices (in my case, printers - and not just mine, as I discovered upon deep research). I bought a Canon PIXMA TS-6420a printer/scanner and, to make a weeks-long story short, nothing that anyone could do will make it scan - and only by the sheer luck of getting someone at Canon's support who persisted and came up with a workaround am I able to print. After numerous Geek Squad sessions, two wasted trips to see them in person, untold days of research, help from a tech expert in my family, and so much frustration that no one - neither Microsoft nor Best Buy - advises customers of this compatibility issue, I called Microsoft Surface support, only to be told the same thing that store Geek Squad staff said.. "Get a different laptop!" Even Microsoft can't guarantee that any particular printer will be compatible with this device. So unless you are really comfortable messing around with your laptop's tech and/or don't need to connect your laptop to any other devices, my advice is to purchase something else with an Intel processor. Yes, this is a nice laptop otherwise, but I've been to you-know-where and back and still can't scan - so I have only half of the functionality of my printer/scanner. At this point, I'm so discouraged and disappointed with the lack of advice I received when shopping online, with the conflicting information I did receive post-purchase, and with Microsoft's refusal to forewarn the public and/or find a way to fix this issue that I no longer trust anything I read or hear with regard to tech and don't even have the energy to look for something else.

Works Very Well. I love the material and shape. Works great for gaming.

This is a great little machine. The screen is bright and very colorful, as well as ver responsive to touch. I did buy the Flex keyboard and slim pen, which in my opinion are necessary but expensive additions. Everything is working perfectly so far, and I'm very happy with my purchase.

Great computer. I was looking for something lightweight, compact and fast. This is perfect for my needs.

This is just what I needed for work. Working as a mechanic can get messy but the quality of the computer is perfect! The size is perfect for travel too!

I purchased this for my daughter for school. She has loved it so far because it is light but also allows her to do all of her school work

My wife loves this new laptop. Super fast. The Copilot + makes all her research projects so easy.

Upgraded from a Surface Pro 7. Noticeable difference in screen quality. Only issue so far is thay my legacy iPod Classic wont sync with iTunes.

The Surface Pro laptop is fantastic. The flex keyboard made for the 11th edition Surface Pro is excellent. The feature is that it has to charge itself and the pen simultaneously, which is very convenient, especially for a college student who needs a device working most of the day. Not to mention the great battery life and it only takes an hour and half to charge from 10 percent to 100.

I have had almost every Surface since RT. its the perfect device for me- easy to transport, user friendly, up to date. I would have no hesitation recommending the Surface Pro.

Got this Surface Pro for school and I’m blown away by everything I can do with it. I love drawing so the paint app is cool and I love the notes as well, saved me money cause I was gonna get the kindle scribe for notes but this thing has it all! You can also game on it and connect it to controllers. I also bought the slim pen, and the keyboard both compatible both work great! Definitely recommend this over apple products any day

This is one of the most reliable machines you can purchase. I've used one for work purposes and no issues for years. Now I've upgraded it to this and again no issues.

Love the microsoft surface! Its so handy to have a pc as a tablet, i can use it on the go anywhere!

I love the computer; it is perfect for college and using it as a 2 in 1. Is super practical as well and not heavy to carry around.

The OLED display is awesome, love watching videos on this PC. Its also easy on the eyes for extensive work

i am still enjoying my surface pro. versatile and easy to work on the go. plus i got this at a discount - enhances the value

The best laptop I’ve ever owned, bar none. It is smooth, fast, portable, and you can do anything on it.

Very nice and compact. I like running windows for school and it suited my needs.

An excellent hybrid PC/tablet overall. The only drawback comes when working on an airplane—which I often do—since the kickstand requires more space than a traditional laptop.

The laptop was decent overall. It performed adequately for basic tasks like browsing, streaming, and word processing. The battery life was satisfactory, lasting a good portion of the day with moderate use. However, it struggled with more demanding applications and multitasking. The build quality was average, and the display was clear but not exceptional. Overall, it's a suitable choice for everyday use but not ideal for intensive workloads.