Customer Ratings & Reviews

I purchased this for me but my wife has taken it over ever since I brought it home.

I came in the office this should we leave for a computer not a build a bear nothing came with the computer so I had to still buy everything separately which cost even more money and still didn’t get a mouse at work because store manager gave me the wrong information

No easy laptop. Not all drivers available for hardware

4 out of 5 because it cannot connect to our printer.

I had a terrible experience. I received the wrong item, and Best Buy refused to accept the return, claiming it wasn’t the correct product—even after I provided proof. I escalated the issue to the Best Buy escalation team, but I still haven’t received a refund. I no longer trust Best Buy’s online service.

Didn’t like that the keyboard was separate and had to open a part in the back to have it stayed standing

Computer is ok, but connection with the keyboard is sketchy. Was told this is happening with others users.

Gift for college student. Recipient is very happy.

Compatibility issues everywhere. Switched to a laptop with an AMD AI 370HX and it gets better battery life than this on its iGPU. Microsoft needs to refine their translation layer an not leave features like AVX emulation missing at launch of a new architecture.

This does NOT come with a keyboard! It was unclear to me, So if you're typing a lot, you may want to buy another model. Color is gorgeous, though

Still, the tablet and Microsoft are incompatible. For its 16 GB it works slowly.

Windows on ARM has been nothing short of a buggy nightmare. Having to restart the PC insanely frequently just to stop background processes, or lag is very annoying. Despite having 16gb of ram, it is very hard to run any games outside of ones you can run on your phone. Copilot and essential business applications are locked behind a Microsoft 365 subscription… AFTER you’ve bought your $1,700 laptop.

problems with mouse and keyboard not working since I bought it ?????????????????

I bought this and the next day returned it. The touch screen did not perform well, the installation requirements to operate it for my intended purpose was taking way too long and required reaching out to Microsoft before we realized it was malfunctioning. I like the idea of this tablet. It's just not there yet.

I always liked the Surface Pro line since it is the lightest hybrid laptop possible. The biggest downside was its battery life was poor due to the Intel CPU. This one the got the new ARM Snapdragon architecture and they claimed it had huge performance boost and extremely long battery life. However I found this was NOT right. I didn't any better battery life improvement on this new machine compared to my old Pro 8. It was actually even worse since it drops battery, not %1 by %1. It could drop %4-%5 at a time which made me insane. I didn't feel it was faster than my older version either, especially when APP is not native arm version but intel version. The screen is another disappointment. You can visually say some dot matrix on the screen when viewing text which is really annoying. When watching video, I would say an Ipad ICD screen is still much better and comfortable than this one. Considering its price, finally I had to decide to return this product.

If your a developer, forget it, hence the one star. The Snapdragon processor is incompatible with any Virtual machine (e.g., VMWare) as well as some of my development tools and remote communication apps. If you just surf and do word its fine.

The product is great. Delivery was not. I ordered a black one and was promised a 6-18-24 delivery. Then it went to 6-22-24. Then 6-29-24. As I needed a computer, I asked if any were available. Yes an "orange" one. Functionally the same. Great. Oh yeah can you bring that promotional TV back or pay for it. It only came with the black one.....that you can't get because none are available. Hello Owasso OK.

Issues started to come up when we tried to install Outlook which was a standard software package through Microsoft 365. None of my printer would install which I have installed on my laptop with Windows 11 installed and most up to date drives downloaded from Canon.

Very dissapointed with this Surface (Arm processor), keyboard not working and bank software incompatible with this laptop. Poor job from Microsoft, returning the item and trying to get one with Intel or my mobey back. This was my third one.

The new Snapdragon OS is not compatible with our retail Star or Zebra receipt printers, so this product was completely useless to me. On top of that, Best Buy has a ludicrous 15-day return policy, which is hard to fathom, especially when dealing in a B2B situation. Needless to say, we didn't discover that this tablet would not work until beyond the 15-day window, and Best Buy made absolutely no effort to work with us on getting a return or an exchange or anything. They basically told me I was out of luck. This has been the worst, most inefficient and frustrating experience I've ever encountered in my experience as a consumer.