Customer Ratings & Reviews
- Model:
- ZIA-00001
- SKU:
- 10121598
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Durability
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.
This summary was generated by AI based on customer reviews.
Good price, not improvement over past models
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good machine. I thought it'd be faster than Surface Pro 8 or 9, but it is not. I thought the battery would last longer than the Surface 9, but it does not. I expected it to be more responsive than the previous versions but it is not. The price is good.
No, I would not recommend this to a friendBrand response from Snapdragon team
Posted .Hi AdamL, Snapdragon X Series processors are engineered for outstanding performance and efficiency, promising all-day battery life. If you’re not seeing this, please review your power settings and display brightness, as these factors can significantly affect battery longevity. Additionally, restarting your PC and ensuring you have the latest updates installed can also help optimize battery performance.
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter for college. She loves the easy setup, speed, and storage. Beautiful color, lightweight and versatile.
I would recommend this to a friendThe best in this category
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surface PC’s have not failed me once again. This is my 3rd surface and by far the best in market for what it is.
I would recommend this to a friendA Great Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. Great sync across all my devices in the Microsoft world. A must have for those on the go!
I would recommend this to a friendGood for an engineering student
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 2-in-1 design. Perfect for talking notes and running smaller engineering softwares for homework.
I would recommend this to a friendMS Surface Pro 11th edition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took long time to network with my house internet. I need help from my son.
I would recommend this to a friendGreat system , same screen glare as always
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system but app compatibility has a ways to go , also they really need to start getting some anti glare coatings on there screens it's a little insane Microsoft
I would recommend this to a friendMS Surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Worth the extra cost when I compare it to other laptops.
I would recommend this to a friendGreat product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get PC. Son uses it for college and has no issues.
I would recommend this to a friendPerfect College gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made art classes easier to create send and share colab work.
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1st ever surface pro, loved it so much I had to upgrade it!
I would recommend this to a friendBest Buy's Price Matching Policy is Fraud.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, but Best Buy changed their price match policy post purchase, saying they won't match prices during the lead up to and after Black Friday. Changing their price matching policy on purchases made just before Black Friday is basically a scam. The price has since dropped over $200 since purchase under two weeks ago...and they won't match the price available from numerous other retailers. They lost my future business over this deceitful policy.
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent my son loves it! it does everything he needed plus more
I would recommend this to a friendGood machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first one. Operating system errors. The replacement was easy and works well.
I would recommend this to a friendNew
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up to date and tech easy to use. Smooth and versatile
I would recommend this to a friendSurface Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.
I would recommend this to a friendBest Buy Best Team!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable Team Members, polite, competent, and confidence!
I would recommend this to a friendAll around great experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the service at the store, through delivery, to the actual product quality, five stars across the board.
I would recommend this to a friendNeeded an updated laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed an updated laptop for school and this is the one that fits my needs.
I would recommend this to a friendBuy yourself a Surface!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device- exactly what I was needing- you should buy this!
I would recommend this to a friend