Customer Ratings & Reviews

The first thing I noticed about this Surface Pro was how nice it feels. The smooth edges and angled sides make it very comfortable to hold. It really feels like a premium device. It does have some heft to it but nothing like a laptop. I am strictly a tablet user (Android) and have been for the last few years. I did have a Surface3 which was awhile ago. This Surface is a whole new beast. Upon first start up (which boots up super fast) you go through the typical Microsoft setup, and of course wait for the updates. Then it's time to explore. I haven't used windows much lately and I wanted to try a tablet that was more like a “real computer”. So far windows 11 has been very intuitive and easy to navigate. I feel this is the best laid out version yet. Its still early for copilot and seems to be geared more toward creators right now. The live translate is very useful (it seems like so many youtube vids I want to watch are not in my language, now I don't have to skip them anymore) and having it help with searching and understanding larger amounts of data more quickly can save a lot of time. This surface pro with the Snapdragon processor is very snappy and fluid. So far there hasn't been any lag anywhere that I have noticed. We‘ll see how long it takes before i get faster than the computer... Basics like browsing the web, e-mailing, composing documents, and keeping up with current events are a joy. Windows hello works flawlessly so far, the camera recognizes me instantly for unlocking. I love the form factor of the tablet! So easy to carry around and take with you anywhere. The battery life is amazing. I'm an average user and it took almost 3 days before I had to charge it. Even if you need to charge it more often it only takes a little over an hour to get to full again. That is with the proprietary charger. It does charge with USB C also, which is great, but you will need a higher wattage charger. My fast charger for my galaxy tab 8 is recognized as a slow charger. It's nice it has two USB C ports, makes it easy to add a couple accessories, external monitor, or charge at the same time. The screen is beautiful and crisp. Colors are perfect and it gets quite bright for use outside. Its not oled but I don't know if I'd notice a difference. The 13” screen is just the right size, not too big or small. The only downside is it has no antiglare coating, so it does reflect everything. I may end up getting a matte screen protector for it, so easy fix. With this tablet using an arm processor, most things are good, however I have had some problems getting a couple games I like to play working. I did think windows was integrating android apps, I guess I have to do some research on fixes for that but with so many things being web based it hopefully will be easy. Or a future update will solve the problem. I really recommend getting the keyboard cover or a Bluetooth keyboard to pair with the surface if you do a lot of typing. That and the track pad give you more of a laptop experience while keeping the size and weight down. If you're familiar with the Surface, it still has the built in kick stand. It continues to be a solid and super useful feature. Its such a simple but brilliant idea! However you use it, this Surface Pro is a great tool to have.

Kinda hard to review an item I PAID for on June 28th and I STILL HAVE NOT RECEIVED THE ITEM. Best Buy sales associate guaranteed delivery by July 2nd. Paid over $2,000.00 and I still have not computer.

[PROS] Long Battery Life: With the Surface Pro, I'm able to get well over a work-day's worth of usage. On average, I'm able to get 9-10 hours of battery life which is pretty good. I don't intend to use the device longer than that, but it's nice to know that I enjoy it cable-free. Extremely Responsive: Whether it was running AI commands or completing moderate to advanced tasks, I found the device to be snappy in performance. The Face ID unlock logged me in quickly, and all programs opened up without a hitch. Although this device is primarily marketed as a tablet, I didn't notice in drop-off in my productivity when it came to transitioning from my laptop to the Surface Pro. AI Integration: I appreciate Microsoft's effort in going all-in with AI. As more features are released, I'm pretty sure I'll be blown away by it's power. For now, I do find myself pleased with what's available thus far. For example, I was able to summarize a lengthy article with the Copilot button found within Microsoft Edge. Furthermore, it gave me options for additional follow-up regarding the contents. I was also able to use the chat feature to get more detailed answers for questions than I would through a digital assistant. Live captions did a good job well at translating despite me knowing that I'll seldom use it. My testing also included generating images which gave me good starting points for different designs. Excellent Design: I'm overly impressed with how the Surface Pro is constructed. Despite the display of this model being LCD, it still looks stunning with or without HDR enabled. The storage is easily accessible and upgradeable. Also, the camera can outclass many other tablets and laptops alike. [CONS] Aside from AI still being in an infancy stage as it relates to consumer products, I don't have much to gripe about when it comes to this device. I'm a fan of how the kickstand is made, and how well it props up the Surface Pro at different angles. However, I did have slight trouble with glossier and plastic surfaces. This could be remedied by adding some non-slip rubber feet to the bottom of the stand. [CONCLUSION] In conclusion, I find the Surface Pro Copilot valuable in nearly all areas of focus for me. The biggest benefit for me is in the domain of work/business/productivity. As time goes on, the AI features will increase causing them to grow more on me. The Surface Pro is noble attempt to get ahead of the AI curve, and I'm excited for it's future.

Best buy sent an incomplete order and then wouldn't send me the remainder of my order. They wanted me to drive over an hour to a store to pick up what they didn't originally send. I ended up returning it they were making it so difficult.

Surface Pro with new Snap Dragon processer is basically a nightmare. I spnt the better part of a week and a hlaf installing before and reinstalling needed software after a system crash. It sgtarted with a PDF driver install the system didn't like. After the second crash I took it back for an exchange.

This tablet is great. It is excellent for work. First, the set up. Surprisingly, it took about 30 minutes to get set up. I started by only adding one of my email accounts, using outlook. There were no instructions for setting up the tablet, but it was relatively simple. The screw definition is very nice. The colors are rich and clear. Pictures are amazing, so rich in color. The build quality is pretty good. I wish the kick stand was a little thicker. You can adjust it to several positions. It folds up flat against the back of the tablet. The speakers are good. The volume buttons are at the top of the machine and work as expected. The screen times out pretty fast. I will need to try to adjust the time. The screen is not as responsive as I would like when screen times out. The touch screen is very responsive when selecting apps to open. The battery life is pretty good. So far a charge has lasted about 4 days, with light usage. The tablet is not really heavy, but a decent weight. I have been enjoying testing out copilot +. It’s like having a personal assistant on my tablet. When I make a request, it responds by trying out the results and then talking, reading them. I find it very informative, with thorough answers. The capabilities of this feature endless. I love it. The tablet responds very fast. I have had several apps open and one time and navigation was seamless. The tablet did not get warm or start lagging. The camera works very well when using it for face recognition to open tablet. I don’t play a lot of games, but did not have any issues with the few games I downloaded. I used a wireless keyboard and track pad, until I received the surface keyboard and connectivity was easy. I am still testing out this tablet and checking out its features, but so far , I love it. This will be my new work device. .

Discovered that not all documents created on my existing Surface could not be forwarded to my new Surface. Also found out that BestBuy can still not work on the Surface. My old Surface needed a minor repair which could not be completed because the Surface computers ar glued closed.

I love Surface devices. Microsoft has done an amazing job over the years blending Windows with in house hardware to create some of the best laptops. I have been using the Surface Pro for several years and typically upgrade every other release. Needless to say, I was excited to give this device a go. What's my favorite feature? First, it's the ARM processor. I have been a big fan of ARM devices due to their cooler running and enhanced battery life over the Intel/AMD processors. This makes this device a powerhouse. I am running the Plus version of the Snapdragon X processor and have had no speed or response issues. There has been some talk about applications needing to run in emulation if they are not specifically built on the ARM platform. I havent had any issues with this as most of the applications I run are on the web. However, this is something to keep an eye on and possibly check online with the apps you currently use to see if they have ARM versions or need to use emulation. Second, the screen is fantastic. With 120Hz refresh rate and 2880x1920 resolution it's very bright and the colors are deep and rich. Now for Copilot+ AI features. My initial assessment is the five features included currently are very basic and really don't set this set of functionality any different than what is already available outside of Windows. The Cocreator function is a fun thing to play with but it will take some more refining to make it a valuable tool. Restyle images is really not more than a cool application with no real use. I tried to see how this feature would be used to make an impact and really didn't find much beyond curiosity. Image Creator is interesting and I spent more time using this than any other copilot feature. AI really does a good job of envisioning what you ask it to make. However in the overall value for Windows, this is the third image based feature and really doesn't make Windows more powerful. The other disappointment is most of these features require online access to use. If you don't have access to internet, these features will not work. In summary, as far as a Windows 11 based Surface laptop, this is fantastic. For the Copilot+ features, it's somewhat half baked. However I have no doubt that Microsoft will be releasing new AI functionality and making them more useful as time moves on.

Terrible. This is exactly like the previous "X" series. NOT COMPATIBLE with normal everyday programs or apps. Not even Google DRIVE. You will be forced, like me, to return and get an AMD or Intel processor laptop. Why, Microsoft???? I loved my Surface Pro 9.

Geek Squad spent $250 of my Total membership and actually did nothing to set up except perform the Microsoft updates. We drove 400 mile running back and forth to obtain this item, we have complained to Corporate and have been stonewalled.

The Surface Pro lineup now boasts a stunning OLED display, a first for Microsoft. With its captivating 120hz refresh rate, this display is a sight to behold. While the Surface Pro has always had impressive displays, this OLED display takes it to a new level. The display has also been upgraded with an improved anti-reflective coating, enhancing the viewing experience. This isn’t Microsoft's first rodeo of trying to gain traction with an ARM chipset on the Windows side. In the past, performance and software were a letdown if you chose an ARM version of the Surface Pro. Basic tasks like web browsing were fine, but things begin sour when you push that CPU. This year, Qualcomm released a new powerful ARM chipset called Snapdragon Elite, which is supposed to hang with Apple's M series processors. It’s amazing how efficient this chipsets are compared to their x86 counterpart. Also, the added benefit is having all that power available even when unplugged from a power source. Windows devices tend to lose performance when running on battery, but that is no longer the case. Less power is needed to perform this, which results in lower temps and improved battery life. It’s not perfect. Microsoft still has a long way to go to improve the emulation layer called prism, which helps translate x86 code to ARM so x86 apps can run on an ARM platform. If you rely heavily on x86 applications, I recommend an Intel version of the Surface Pro for native support. For those not dependent on x86 applications, the added benefits of a quieter, lower-running system are a welcome bonus. Co-Pilot AI is a hot topic, and Microsoft is fully embracing it. The Co-Pilot+ certification, a significant development, requires a minimum of 16 GB of RAM and 45 (tops) of NPU power. This powerful configuration allows all AI processes to be handled within the machine, improving battery life and enhancing privacy. Here are some of the new features from the Copilot+ update I was able to play with. Cocreator is another one interesting for those who are not good at drawing, like me. Paint now gains some new features, like AI-generated images based on your vision, text, or image prompts that will be generated on the right side of the screen. Live Captions can now be generated system-wide from any audio or video source playing on the screen and translated into English from 44 languages. Video calling also gains enhanced features like automatic framing, creative filters, and portrait blur, driven by the NPU instead of the CPU. The hardware is top-notch. It’s a beautiful-looking and very premium-feeling device. You won’t find any flex on this device. The HDR-capable Oled display is bright, colorful, and smooth, with a refresh rate of 120hz. There is a slight quirk if you’re using it as a tablet up close; you will get this screen door effect that mainly shows up under a bright white background. This is due to the touchscreen layer on Oled devices. Other devices with Oled touchscreen displays seem to suffer from this, too. I was surprised by how loud the speakers can get on the Surface Pro 11. I wasn’t expecting much with just two speakers. Bravo Microsoft. Great speakers and excellent display lead to an outstanding media consumption device. You get two USB 4-gen ports and a magnetic charging port for port selection. You still have the option to charge via the USB C ports. The front camera quality is excellent for video conference calls, and the rear camera is decent for taking pictures of documents. You also get Windows Hello authentication. The only upgrade available is the SSD. I was shocked to see how easily Microsoft made it to upgrade the SSD via a small door hidden behind the kickstand. Performance has been impressive so far. For some reason, Windows 11 runs much smoother with the Snapdragon X Elite, and I’m sure Microsoft has optimized it plenty. Even my other Windows devices, like the G14 2024 or Legion Go, don’t feel as smooth as the Surface Pro 11. This has actually led to a much better tablet experience too. The auto rotation is a lot smoother now compared to the jerky performance from previous Surface Pro devices. I kept the Windows power profile set to recommended. Battery life also has been stellar. This is where the ARM chip platform shines. Not only is the CPU power efficient, but it can also deliver performance with less wattage being utilized. Microsoft has done a great job with Windows 11 optimization for ARM. You will hardly hear the fans kick in unless you're doing intensive work like video editing or playing games. The Surface Pro 11 is a silent, cool-to-the-touch machine for everyday simple tasks. It will be hit or miss for gaming. Titles like Fortnite or any other game with anti-cheat software won’t run because they are incompatible with ARM. Qualcomm has a website set up for a list of compatible games. If gaming is a priority, this won’t be it. Overall, the experience was positive. The display is excellent, the battery life is impressive, and performance doesn’t take a significant hit on battery life. Unless you depend on x86 software, the Surface Pro 11 is worth consideration.

Would not recommend this product. This is the 2nd Surface Pro I have purchased thinking they may have improved since the 6 years of my 1st device and I was not satisfied. Very disappointed that I could only get through the part of setting up the WIFI section, thereafter I couldnt do anything and I kept having to restart in hopes of a different screen to pop up.

Item has serious battery issues where battery works just 2 hours.have yellow display issue too and highly dissatisfied

I’ve been using the Microsoft Surface Pro for a while now, and it’s been great. The touchscreen and detachable keyboard make it easy to switch between work and casual use. It’s fast, lightweight, and has solid battery life, so it’s really handy for taking on the go. Overall, it’s a versatile device that just works.

It's still showing delayed delivery. Kindly cancel my order and refund the amount ASAP. Thanks & Regards.

Why would they show the keyboard and not mention anywhere in the description keyboard not included and yet its not included?

If i could give 0 stars i would. I do not recommend this product to anyone for anything. It runs incredibly slow right out of the box.

Overated item. The size is practical, but the operational system is terrific.

Not good to operate, switch between the touch screen and the keyboard

Slow and uselss. Definetlt dont buy from Best Buy, their customer support is atrocious.