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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1364 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,364 reviews
  • Rated 5 out of 5 stars

    Must buy keyboard separately.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. But totally missed that it does NOT come with a keyboard, as shown. We sent it back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Wonderful Option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Powerful speed. I would highly recommend this device!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    BUY IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, it's expensive. It's worth every penny. This is simply an amazing device. It's so powerful and portable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent PC for travelers and note takers.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this computer. Fast and portable. Get the upgraded keyboard, though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife loved her gift! Makes her job easier & we definitely recommend. Always bought apple tablets but microsoft if better for the office !

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Microsoft window 11 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say this laptop is awesome you can write on it instead of using the keyboard you might write all sloppy but the curso writes it out for you neatly it has so many other attributes you just got to buy to check it out and had a stand already included can not beat that in convenience

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro 11 - Snapdragon Elite OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet/laptop is amazing and I cannot say enough good about it. Since the Snapdragon Elite chipset is a Windows ARM processor I had an issue with a Windows application I run, but it was quickly fixed with a .NET Framework update. Very portable, face recognition works great and always reliable as most Windows products. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, 100% recommend, easy to use and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Surface Pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro. Love this device for my needs. I use it for writing, drawing, coding, watching streamers, and poker.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for my immediate needs for a small tablet and laptop to conduct business in any area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great. It is exactly as advertised & data transfer by Geek squad was successful. No complaints

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Misleading Picture

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note that the picture shows a keyboard, but no keyboard comes with it. You will need to purchase that separately. I ordered this thinking it would be a good replacement for my old Surface Pro 2-in-1 that has a detachable keyboard and stylus. However, I was disappointed to learn that it was necessary to buy an additional key card, stylus, and source dock so that it could use USBs of varying sizes. It’s probably a great machine, but I didn’t need an iPad replacement, so it was returned. I purchased a regular Surface Pro laptop instead and source dock, & it was an excellent choice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is light, easy to carry around. The design is user friendly. Battery lasts long time. It’s fast. AI is pretty cool feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent machine that solves most of the issues holding back the surface line. The addition of an oled display gives the surface pro one of the best panels in its class, while the new snapdragon cpus mostly close the gap between Windows pc's and their Apple sillicon counterparts. Keep in mind this device needs a separately sold keyboard accessory to function as intended, though there is a range of compatible keyboards depending on one's budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely satisfying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , lighting fast, multiple tasks, definitely worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for business travel. Works well. Attractive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the features!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how sleek it is and the touchscreen works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Surface device so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used surface pro 6 and surface X in the past and this is my third surface device, I must say I was stunned with the overall experince, everything is so fluent and it pairs well with my Samsung fold 6 and samsung S10 ultra tab. It is wortth every penny. I am getting 11 hours of battery life. I highly recommend this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it-best laptop I've ever had! It came from a Best Buy marketplace seller but it was packaged really nicely and everything was in perfect condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent little machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 11 with the Snapdragon X Plus chip, 16GB RAM, and 256GB SSD offers decent performance for general computing tasks without getting too warm. However, the GPU is a known weak point with Snapdragon chips, and while app compatibility can be an issue, I haven't encountered any significant problems. One downside is that x86 emulated apps seem to drain the battery faster, with a noticeable 12% depletion per hour when using LibreOffice and playing music. Ideally, the device should offer around 8 to 10 hours of battery life. At its MSRP, the lack of an included keyboard makes it a bit pricey, but it could be a worthwhile purchase if found on sale.

    I would recommend this to a friend