Customer Ratings & Reviews

Ideal to use at work and home. Flexible and easy to bring to every place. The best choice.

Excellent product high recommended , good brand and nice color

Great product. Sleek product and user friendly. Very mobile

I’ve been using the Surface Pro 11 for a few weeks now, and I’m genuinely impressed.

Love this Device! This Surface Speed and quality!

Good product overall. I definitely wish that it was a little bit faster for the price, and the keyboard attachment doesn’t always connect as it should, but otherwise it’s good. To be honest, unless you need a Windows device for work or school, I’d recommend a Macbook instead.

great mothers day gift to my mom who needed a new computer and tablet

I am pleased with my Surface Pro. It was great priced and has all the functions I need.

Great! I love that its a laptop and tablet in one.

This is the 6th Microsoft Surface Tablet/Laptop PC our family has purchased. Love their excellent design with keyboard screen protector, dual functionality, etc.

Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.

Everything about this product was perfect except for the internet connectivity. I suspect it's a one off problem and I just happened to have gotten a faulty one that fell through a crack in the quality assurance process. Thankfully, best buy protection plan kicked in and I wa able to return it for a different brand.

love the device. the sales assocaite was also 5* he knew his stuff

Good product to use and got immediate response for pickup

I've used Surface products for the last 10 years. This one is definitely better than the last.

My son is happy with it so I am happy and he is using it lot

Excellent laptop! Checks all the boxes, I use this primarily as a work laptop but also at home. Excellent battery vs performance. As long as you aren’t going to use this for extreme gaming it doesn’t get better than this.

Great Sales and Geek Support services were provided.

KC- So far buying and using the laptop have been great. Up to now I love it and would recommend this product to my friends.

Really great service and love the item. This was the first time buying something like this from them and been very satisfied.