Customer Ratings & Reviews

Truly shocked there is no Lunar Lake or Ryzen option. Snubbing the community of users that relies on peripherals that are compatible with the x86 architecture is a huge risk for Microsoft. After getting one of these, I had to quickly return it because I couldnt scan anything, only my HP standalone printer worked with it. My epson peripherals -- printer or scanners-- did not work with it. I picked-up an HP all in one printer/scanner, which only randomly worked with it, on either the scanner side or the printer side. I then picked up an HP Omnibook Ultra Flex 2 in 1, 14", with a Lunar Lake processor, 32 gigs of Ram and a 2TB internal drive, on sale ($400 off), which included a pen, and couldnt be happier. I am not sure I'll go back to the Surface Pro, where everything is ala carte (e.g., keyboard/pen), the cost is premium, and it's honestly not worth the hassle. The truth is, the surface pro was never a great tablet, but it was a terrific portable laptop, but the new models by the competition are also terrific portable laptops, and they dont up-end your technology ecosystem with niche processor choices.

I love this computer! It was easy to set-up and use immediately. It is perfect for a second computer to use for my crafting!

I love my Surface Pro!! I wanted to switch from my MacBook Air to a small profile laptop with a touchscreen but having the optional keyboard is perfect!

I really wanted to like this computer... It's feature-rich and fun. But it's not got the most basic thing a laptop needs: reliability. Sometimes the charger works. Sometimes it doesn't. Sometimes the pro keyboard charges. Sometimes it doesn't. Sometimes it just wakes up when you hit the power button like a regular tablet. Sometimes you'll just be staring at the windows logo for 30+ seconds waiting for it to boot up again like you fully turned it off or something instead of just shutting the lid. Generally, startup times are rough, the longest I've seen in many years. Even in the 3 minutes of typing this, the screen flashed black and now is a warm light tint instead of white. It has very long startup times. Software misbehaves with ARM. I never got VLC for Arm to work, and VLC for Intel run with compatibility emulation doesn't work quite right. Super basic stuff here. Haven't gotten my external drive I've been using for years to consistently connect to the USB-c port with a hub (and there's no USB-A port). Haven't gotten Windows network drives to behave consistently. And copilot is a marketing gimmick. Very untrustworthy and generally annoying. One of my first interactions with it was just asking "what day of the week is the 20th?", to which it responded with a random day which was not correct for this month, the next month, or the previous month. Instead of being concise and correct, it's fluffed with dialogue-like words asking you how you're doing and things (weird) and gives inaccurate data. MS Paint AI is a gimmick too. Fun for 30 seconds and then when you actually need something from it, it's just not good enough. If it just worked right, it'd be 5 starts, maybe 4 since AI is still just a gimmick at this point.

The product was just what i wanted. it cost more than i planned to pay, but i was able to get a 200.00 discount.

Good PC Tablet device, but pricey and accessory keyboard and pen are sold separately.

I love this little tablet, even playing the call of duty bop6, love zombies. Downside, need to buy extra accessories to plug in extra monitors, wired mouses, etc

Very deceptive ad. You are only buying the screen. No keyboard. And can’t be used on lap as regular laptop can.

Really great service and love the item. This was the first time buying something like this from them and been very satisfied.

Not suitable for travel entertainment. Due to Microsoft conflicts with other parties, no video downloads are possible to watch during long flights. The $200+ Flex Keyboard only works with the Surface and nothing else. I tried to install Android, and the Surface could not even recognize the bootable USB Drive.

I have owned 3 different Surfaces and this one is amazing! I love the copilot feature and overall quality of it. I would definitely buy it again!

The unit itself is great to use but the Microsoft keyboard will work only about 25% of the time. The other 75% of the time I have to detach and re-attach to make keyboard work. Wish I knew about that before buying. Would recommend if you are OK with not using the keyboard.

Good for basic tasks but routinely having connection issues between the device and keyboard as well as freezing when trying to print documents utilizing Microsoft Word

Had a previous version of the surface and loved it. So when it was not able to do what I needed I knew I was getting another surface. Just love the interface.

great mothers day gift to my mom who needed a new computer and tablet

Excellent and worthwhile monetary decision on my part. Best Buy assisted with my decision and their over the phone ordering process was easy and very helpful.

My son is happy with it so I am happy and he is using it lot

Good product to use and got immediate response for pickup

Great! I love that its a laptop and tablet in one.

It is a great product but came up with issues with the Snapdragon processor. I could not get the Brothers software to load and had to use basic Windows 11 drivers. Also the Acronis True Image and Cyber protect software would not load. I did contact tech support from both companies and they do not support Snapdragon and no idea if they will or what the time frame would be. Kind of disappointing since I previously owned a surface pro 7 but Intel based.