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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1340 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,340 reviews
  • Rated 3 out of 5 stars

    Good price, not improvement over past models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine. I thought it'd be faster than Surface Pro 8 or 9, but it is not. I thought the battery would last longer than the Surface 9, but it does not. I expected it to be more responsive than the previous versions but it is not. The price is good.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi AdamL, Snapdragon X Series processors are engineered for outstanding performance and efficiency, promising all-day battery life. If you’re not seeing this, please review your power settings and display brightness, as these factors can significantly affect battery longevity. Additionally, restarting your PC and ensuring you have the latest updates installed can also help optimize battery performance. snapdragon

  • Rated 4 out of 5 stars

    MS Surface Pro 11th edition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took long time to network with my house internet. I need help from my son.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around great experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the service at the store, through delivery, to the actual product quality, five stars across the board.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed an updated laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an updated laptop for school and this is the one that fits my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop to be on the move with. Very good versatility. Small but packs a punch in all departments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality of Microsoft love the touchscreen scratched proof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best HD feature.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great HD feature! Love the storage capacity and BB delivered very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft is the way to go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good laptop/tablet but because it’s so new and advanced there’s a few kinks that needs to be fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect hardware and mobility it’s Best Choice, recomended

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty cool. Its like an iPad and a laptop with a kick stand. No keyboard, no pen. But is still pretty cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too Clunky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was supposed to be an extra business laptop, I was just disappointed with the quality of the keyboard and weight of the stylus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for my order Surface Pro. I can even use my Surface Pro signature keyboard with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is powerful product, and great color and great style

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and customer service! Best Buy is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goood, i liket, epecialy color black, yes i liket is goood

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for this price point ,nothing special and co pilot is not complete AI

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    two weeks review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product very quite you need a key board for productivity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renee was amazing. She was patient with us and very thorough in her customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SurfacePro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for my son in college. Notetaking made simple and organized

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great device, but Printing is not an option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Snapdragon chip support 99% of the applications and that is great. If you want to print don't get this device. Also some management programs are not coded for the ARM chip either, and so management is more difficult. If you are 100% Microsoft this would work.

    No, I would not recommend this to a friend