Customer Ratings & Reviews

Good choice for daughter starting college this year. Met all the school recommendations

Heating issue exist,touchscreen not that fast.Seperate keypad option however it becomes bulky altogether.Charging time and backup time is not as reported.Alao price is higher comparable previous surface pro

Love it best computer for my new collage students.

Windows is still very unfriendly, kinda how it was in the 1990s. The hardware is solid, though.

I purchased this for me but my wife has taken it over ever since I brought it home.

I came in the office this should we leave for a computer not a build a bear nothing came with the computer so I had to still buy everything separately which cost even more money and still didn’t get a mouse at work because store manager gave me the wrong information

4 out of 5 because it cannot connect to our printer.

No easy laptop. Not all drivers available for hardware

Didn’t like that the keyboard was separate and had to open a part in the back to have it stayed standing

Computer is ok, but connection with the keyboard is sketchy. Was told this is happening with others users.

I had a terrible experience. I received the wrong item, and Best Buy refused to accept the return, claiming it wasn’t the correct product—even after I provided proof. I escalated the issue to the Best Buy escalation team, but I still haven’t received a refund. I no longer trust Best Buy’s online service.

Gift for college student. Recipient is very happy.

This does NOT come with a keyboard! It was unclear to me, So if you're typing a lot, you may want to buy another model. Color is gorgeous, though

Compatibility issues everywhere. Switched to a laptop with an AMD AI 370HX and it gets better battery life than this on its iGPU. Microsoft needs to refine their translation layer an not leave features like AVX emulation missing at launch of a new architecture.

Still, the tablet and Microsoft are incompatible. For its 16 GB it works slowly.

Windows on ARM has been nothing short of a buggy nightmare. Having to restart the PC insanely frequently just to stop background processes, or lag is very annoying. Despite having 16gb of ram, it is very hard to run any games outside of ones you can run on your phone. Copilot and essential business applications are locked behind a Microsoft 365 subscription… AFTER you’ve bought your $1,700 laptop.

problems with mouse and keyboard not working since I bought it ?????????????????

I bought this and the next day returned it. The touch screen did not perform well, the installation requirements to operate it for my intended purpose was taking way too long and required reaching out to Microsoft before we realized it was malfunctioning. I like the idea of this tablet. It's just not there yet.

I always liked the Surface Pro line since it is the lightest hybrid laptop possible. The biggest downside was its battery life was poor due to the Intel CPU. This one the got the new ARM Snapdragon architecture and they claimed it had huge performance boost and extremely long battery life. However I found this was NOT right. I didn't any better battery life improvement on this new machine compared to my old Pro 8. It was actually even worse since it drops battery, not %1 by %1. It could drop %4-%5 at a time which made me insane. I didn't feel it was faster than my older version either, especially when APP is not native arm version but intel version. The screen is another disappointment. You can visually say some dot matrix on the screen when viewing text which is really annoying. When watching video, I would say an Ipad ICD screen is still much better and comfortable than this one. Considering its price, finally I had to decide to return this product.

If your a developer, forget it, hence the one star. The Snapdragon processor is incompatible with any Virtual machine (e.g., VMWare) as well as some of my development tools and remote communication apps. If you just surf and do word its fine.